Solutions to Common Problems, System Problems | NEC 2000 Series

No power and power lamp not lit. Check that system power is on.

Check that the AC adapter and power cord are connected together.

Check that AC adapter power cord is plugged into the system DC power socket on the system unit and into a live, properly grounded AC power outlet or surge protector.

You may occasionally encounter a problem with the system. In most cases, the problem is one that you can solve yourself.

The system has a built-in program that automatically checks its components when the system is powered on. If there is a problem, the system displays an error message. If this happens, follow any instructions on the screen.

If screen messages do not help or an error message does not appear, refer to the information in this chapter to help determine and solve the problem.

Solutions to Common Problems

See the following sections to match your problem area and view the possible causes and solutions.

When trying to solve problems, you should note what the system was doing when the problem occurred and what you attempted to do to correct the problem. This information is useful if you request assistance.

System Problems

Check the following list to match your problem and see the possible cause Tand solution.

TCheck the outlet or surge protector by plugging in a lamp.

Non-System Disk error message displays when the system is started.

You have a diskette in the diskette drive, and the diskette drive is set before the hard drive in boot order. Remove the diskette from drive A and restart the system.

5-2 Solving System Problems

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NEC 2000 Series manual Solutions to Common Problems, Solving System Problems

Contents

POW E R MAT E 2000 SE R I E S Proprietary Notice and Liability Disclaimer Contents Iv Contents Adding Expansion Devices System Specifications Vi Contents Using This Guide Using This Guide Viii Using This Guide Text Conventions NEC PowerMate 2000 Series Quick Setup/Quick Reference Related Documents Reviewing System Features Front Features Reviewing System Features System unit front features System Controls and Lamps LCD Panel Diskette Drive Left Side Features Hard DriveCD-ROM Drive Speakers Audio Connectors Left side features Rear Features Volume ControlPC Card Slots Fan DC Power Connector Universal Serial Bus Ports VGA Monitor Connector PS/2 Mouse PortPS/2 Keyboard Port Printer Port Bottom Features LAN Connector Password Clear Jumper Microdesktop ChassisMemory Sockets System Overview Hardware Software Preloaded Microsoft Operating System Security Reviewing System Features Setting Up the System Setting Up the System Cable ConnectionsStartup Follow these steps to power off the system Shutdown Power-Saving Operation System Care Protecting Your System From Damage Keeping Your System in Good Condition Moving or Shipping Your System More Information Quick Reference to Information About Your System Configuring the System Configuration Tools and Utilities Configuring the System Configuration Tools and Utilities Bios Setup Utility How to Start Setup How to Use Setup Setup Main Menu Setup Key Functions Main Menu Main Menu Items 44/1.25 MB 3 1/2 Main Menu Items PIO4/DMA2 Main Menu Items Advanced Menu Advanced Menu Write Back IRQ5, IRQ7 Advanced Menu Security Menu Security Menu Items Supervisor, User Power Menu Power Menu Settings Boot Menu Boot Menu Settings Hard Drive Security Exit Menu Establishing Hard Disk Drive Passwords Changing Hard Disk Drive Passwords Using Hard Disk Drive Password Protection Flash Utility Moving the Hard Drive NEC Application and Driver CD NEC Info Center NEC Info Center opening screen NEC OS Restore CD Configuring the System System Board Jumper Settings Locating the password clear jumper Intel Processor Serial Number Control Utility Installation Frequently Asked QuestionsSystem Requirements Processor Serial Number Why would I want to turn off my processor serial number? Technical Support How can I tell if my processor serial number is turned on? Adding Expansion Devices Safety Precautions Adding Expansion Devices USB Devices PC Cards Inserting a PC Card Inserting a PC card Memory Modules Removing a PC Card SO-DIMM Installing a SO-DIMM Module Checking System Memory Positioning the LCD panel Installing the SO-DIMM module Removing a SO-DIMM Module Parallel Printer External MonitorSerial Devices Solving System Problems Solutions to Common Problems How to Clean the Mouse Solutions to Common Problems System ProblemsSolving System Problems System does not boot and error message displayed on screen Diskette Drive Problems System shuts off instead of going into sleep mode LCD Panel Problems Keyboard/Mouse Problems CD-ROM Drive Problems System does not see the drive How to Clean the Mouse Speaker Problems Typical mouse ball cover Getting Services and Support Getting Services and Support Necc Website Email/Fax Technical Support Service Necc FTP Site Necc Technical Support Services Setting Up a Healthy Work Environment Setting Up a Healthy Work Environment Making Your Computer Work for You Setting Up a Healthy Work Environment A-3 Arrange Your Equipment Adjust Your Chair Setting Up a Healthy Work Environment A-5 Adjust Your Input Devices Setting Up a Healthy Work Environment A-7 Adjust Your Monitor Setting Up a Healthy Work Environment A-9 Vary Your Workday Setting Up a Healthy Work Environment A-11 Pre-existing Conditions and Psychosocial FactorsChecking Your Comfort How Do You Measure Up? Checking Your Chair Checking Your Keyboard Checking Your MouseChecking Your Monitor Checking You Setting Up a Healthy Work Environment A-13 System Specifications System Board Input/Output I/O Features System Specifications B-3Video Memory Sound Controller Network BoardGraphics Controller System Specifications B-5 System Peripherals External Monitor KeyboardMouse System Specifications B-7 CD-ROM Drive Dimensions PowerSystem Specifications B-9 Operating Environment Compliance Index Index-1 Index-2 Necc Index-3 Index-4 Index-5 Index-6 Regulatory Statements FCC Statement for United States OnlyRegulatory Statements Battery Replacement Canadian Department of Communications Compliance StatementEuropean Community Directive Conformance Statement Battery Disposal Mini-PCI FCC Registration Numbers Declaration of Conformity