Getting Services and Support 6-3

NECC FTP Site
You can use the Internet to a cces s t he NECC FTP (file transfer protocol)
site to download various files (video drivers, printer drivers, BIOS
updates, and Setup Disk files). The files are essentially the same files as
on the NECC website.
To access the NECC FTP site, en t er the following Internet ftp address
through your service:
ftp.neccsdeast.com
Once in the file menu, follow the prompts to choose and download the
file(s) you want.
Email/Fax Technical Support Service
The NECC Technical Support Center offers technical support by Internet
email if you have access. Th e Internet email addres s i s:
tech-support@neccsd.com
You can also fax technical questions to the NECC Technical Support
Center if you have access to a fax machine. The fax number is:
(801) 981-3133
When using the email or fax support service, pleas e in clude the following
words in the su bject field for prompt respon se from the a ppr opriate
technical person:
Desktop
Monitor
Notebook.
You should pr ovide as much sp e c i fic informa tion about your questions a s
possible. A l so, if you are s en ding a fax, ple a se include your voice
telephone number and your fax number with the question. You should
receive a response to your questions within one bu s in ess day.