5-6 Solving System Problems

CD-ROM Drive Problems
Check the following probl em s to see the possible cause an d solution.
The system does not see the drive.
The drive designation is wrong and should be changed. The drive
designation depends upon the storage device configuration in your
system. To find out what drive designation letter is assigned to your
drive, double click My Computer on the Windows 98, Windows 2000,
or Windows NT 4.0 desktop. The drive designation is below the drive
icon.
You can also open Windows Exp lorer and scroll down th e li st of
folders until you locate the drive icon. The drive designation is beside
the icon.
The drive is not reading a disc.
Check that the disc is inser ted in the disc tray with th e pr in t ed label
side up.
Check that the di sc is a data disc, n ot a music disc.
Clean the non-label sid e of the disc with a soft lint-fr ee cloth, gently
brushing from the center of the disc to the outer edge of th e disc. Or
use a commercial CD disc cl eaner.
Try a different disc to see if the problem is limited to one disc.
The disc does not eject due to a power failure or software error.
Turn off the system and use th e emergency eject featur e. Insert the end
of a paper clip into the eject h ole on the front of the system u n i t (see
the figure “System unit fron t fea tures” in Chapter 1). Press inward on
the clip to open the door.
The drive plays music CDs but the sound is not heard.
Adjust the volume contr ol on the side of the system uni t. Check the
volume control in the system tray along the taskbar.