6-4 Getting Services and Support

NECC Technical Support Services
NECC also offers direct technical support through its Technical Support
Center. (NECC technical support is for U.S. and Canadian customers
only; international customers should check with their sales provider.)
Direct assistance is ava i lable 24 hours a day, 7 days a week. Ca ll the
NECC Technical Support Center, toll free, at 1-888-235-0649 (U.S. and
Canada only) for the following support.
System hardware — toll-free phone support is limited to the length of
the standard warrant y.
For hardware support after the standard warranty, get system hardware
support for a fee.
Preinstalled softwa r e — toll-free phone support for 90 days from the
time of your first call to the NECC Technical Support Center.
After the initial 90 days, get preinstalled software support for a fee.
Please have a va ilable your s ys t em’s name, model number, serial nu mber,
and as much information as possible about your system’s problem before
calling.
For outside the U.S. and Can a da, please contact your loca l NECC sales
provider.