Troubleshooting Tips Installation Instructions Operating Instructions Safety Instructions

Before you call for service…

Troubleshooting Tips: Save time and money! Review the chart below first and you may not need to call for service.

Problem

 

Possible Causes

What To Do

 

 

 

 

Air conditioner

 

The air conditioner

Make sure the air conditioner plug is pushed

does not start

 

is unplugged.

completely into the outlet.

 

 

 

 

 

 

The fuse is blown/circuit

Check the house fuse/circuit breaker box and replace

 

 

breaker is tripped.

the fuse or reset the breaker.

 

 

Power failure.

If power failure occurs, turn the air conditioner OFF.

 

 

 

When power is restored, wait 3 minutes to restart the

 

 

 

air conditioner to prevent tripping of the compressor

 

 

 

overload.

 

 

 

 

Air conditioner does

 

Airflow is restricted.

Make sure there are no curtains, blinds or furniture

not cool as it should

 

 

blocking the front of the air conditioner.

 

 

 

 

 

 

The temp control may

On models with touch pads: In COOL mode, press the

 

 

not be set correctly.

DECREASE pad.

 

 

 

On models with control knobs, turn the temperature

 

 

 

knob to a higher number.

 

 

 

 

 

 

The air filter is dirty.

Clean the filter at least every 30 days.

 

 

 

See the Operating Instructions section.

 

 

 

 

 

 

The room may have been hot.

When the air conditioner is first turned on you need to

 

 

 

allow time for the room to cool down.

 

 

 

 

 

 

Cold air is escaping.

Check for open furnace floor registers and cold

 

 

 

air returns.

 

 

 

Set the air conditioner’s vent to the closed position.

 

 

 

 

 

 

Cooling coils have iced up.

See “Air conditioner freezing up” below.

 

 

 

 

Air conditioner

 

Ice blocks the air flow

On models with control knobs, set the mode control at

freezing up

 

and stops the air conditioner

HIGH FAN or HIGH COOL with the temp at 1 or 2.

 

 

from cooling the room.

On models with touch pads, set the controls at

 

 

 

HIGH FAN or HIGH COOL and set the thermostat to

 

 

 

a higher temperature.

 

 

 

 

The remote control is

 

The batteries are inserted

Check the position of the batteries. They should be

not working

 

incorrectly.

inserted in the opposite (+) and (–) direction.

 

 

 

 

 

 

The batteries may be dead.

Replace the batteries.

Water drips outside

 

Excessively hot and

This is normal.

 

 

humid weather.

 

 

 

 

 

Water drips indoors

 

The air conditioner is not

For proper water disposal, make sure the air conditioner

 

 

tilted to the outside.

slants slightly from the case front to the rear.

 

 

 

 

Water collects in

 

Moisture is removed from

This is normal for a short period in areas with little

base pan

 

indoor air and drains into

humidity; normal for a longer period in very humid areas.

 

 

rear of a cabinet where a fan

 

 

 

blows it against the outdoor

 

 

 

condenser coil.

 

Consumer Support

Normal Operating Sounds

You may hear a pinging noise caused by water being picked up and thrown against the condenser on rainy days or when the humidity is high. This design feature helps remove moisture and improve efficiency.

You may hear the thermostat click when the

16compressor cycles on and off.

Water will collect in the base pan during high humidity or on rainy days. The water may overflow and drip from the outdoor side of the unit.

The fan may run even when the compressor does not.

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GE ASH24, ASV18, ASW24, ASV24, ASP24, ASP12, ASN24 Before you call for service…, Consumer Support, Normal Operating Sounds

ASV14, ASV12, AST10, AST18, AST12 specifications

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