Before you call for service…
Troubleshooting Tips
Save time and money! Review the chart on this page first and you may not need to call for service.
NO SOFT WATER – Most Common Problems:
Check the following before calling for service:
•Not enough salt—should be at least 1/3 full.
•Bypass valve in “Bypass”
•Hardness setting too low. Check hardness setting and adjust. Verify hardness of supply
•Salt
Problem | Possible Causes | What To Do |
No soft water | Faucet or fixture where sample was |
| taken not plumbed to soft water. |
| NOTE: Be sure sample is from a faucet |
| that does not mix soft and hard water. |
| For example, a single lever kitchen faucet, |
| if the cold side is plumbed to hard water. |
•To conserve salt, the installer may have isolated some fixtures (outside faucets, toilets, etc.) from soft water. From the outlet of the water softening system, trace the water flow path, in house plumbing. If soft water is not directed to a faucet or fixture where wanted, consult a plumber.
No salt in the brine tank or salt bridged
•Check for a salt bridge or, if the tank is empty, refill with recommended salt. Press (for 3 seconds) the RECHARGE 
button to start an immediate recharge and restore
soft water supply.
Transformer unplugged at wall outlet or power cable to softener not connected. Fuse blown or circuit breaker popped on circuit to electrical outlet.
Electrical outlet on a circuit that can continuously be switched off
•Check for a loss of electrical power to the water softening system, due to any of these conditions and correct as needed. With the power supply restored, observe the faceplate time display and read Programming the Control section.
NOTE: The electrical outlet for the softener should be live so it cannot be accidentally switched off.
Manual bypass valve in bypass position • Be sure the bypass valve stem is positioned properly, with the knob in the OUT position. Observe instructions on the decal at the end of the stem.
Valve drain hose pinched, plugged, elevated too high or otherwise restricted
•Any restriction in this drain hose may prevent proper operation of the nozzle and venturi and reduce or prevent brine draw during recharge.
Nozzle and venturi dirty, incorrectly assembled or damaged
•Refer to Cleaning the Nozzle and Venturi Assembly instructions. With water pressure to the water softening system off, take the nozzle assembly apart. Inspect, clean and replace as needed.
Any foreign particle(s), scratches, nicks, etc., in the passages can prevent operation. Be sure holes in the gasket are centered over holes in the housing.
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