Before you call for service…
Troubleshooting Tips
Problem | Possible Causes | What To Do |
Salty tasting or | Unit not sanitized |
brown/yellow colored |
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water after installation |
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•Complete the Sanitization Procedures on page 14.
•At completion of recharge cycle (approx. 2 hrs), run water from faucets to purge the salty water.
| Low water pressure | Check pressure. |
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| • Drain height 8′ or less, pressure should be minimum of 20 psi. |
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| • Drain height above 8′, pressure should be minimum of 50 psi. |
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| Restricted drain hose | • Clean and reconnect hose. |
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| • Check for kinks in drain line. |
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Brown/yellow | Unit was idle for a period of time | • Complete the Sanitization Procedures on page 14. |
colored water |
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Resin beads showing | Cracked distributor | • Call for service. |
up in drinking water |
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and sink |
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Sounds you might hear | Running water from the unit | • This is normal. |
| into a drain during recharge |
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Water has air bubbles | Air in system after installation | • Will go away after it runs for a while. |
and is cloudy |
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Error Code on control Wiring may have worked loose in the control
•See page 18 for details.
•Unplug transformer.
•Remove control cover, release clips on side.
•Check for loose/incorrect wiring connections to electronic board or switch. Reconnect as required.
•Reassemble control cover.
•Plug in Transformer.
•Wait six minutes for Error Code to reappear.
•If Error Code reappears, call for service.
Blue light flashing
When power applied | Control needs to be programmed | • See the Programming the Control section, page 10. |
to the system | (a power outage may have occurred) |
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If “DAYS TO EMPTY” | Low salt level, less than 15 days | • Fill with salt. |
is flashing |
| • Reset salt level. |
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If “Err” in display | Electrical problem with system | • See page 18 for details. |
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| • See procedure above, Error code on control. |
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