Before you call for service…
Troubleshooting Tips
Save time and money! Review the chart below first and you may not need to call for service.
Problem | Possible Causes | What To Do |
Water contains tiny | New filter canisters contain |
black particles | activated carbon, which is a |
| harmless black powder. |
•Turn on the filtered water faucet and allow these harmless carbon particles to purge from the canisters. Turn off the faucet when the water is clear.
Water has air bubbles | Air in system after installation. | • Will go away after water runs for a while. |
and is cloudy |
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Indicator light on the | Six months usage has occurred. | • Replace both filter canisters and battery in the faucet base. |
faucet base is flashing | This is the maximum life of |
|
| the filter canisters. |
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|
Indicator light on the | Normal operation. | • Does not blink until 6 months of operation has passed. |
faucet base is not blinking |
|
|
| Battery may need to be replaced. | • Normally the light is not on. The light blinks every 30 seconds to |
|
| indicate a filter change is needed. This occurs about every 6 months. |
|
| • Replace battery. Indicator light will blink rapidly 5 times to indicate |
|
| proper installation and operation. |
Indicator light on the faucet base is not working when new battery is installed
Battery may need to be replaced or it may have been installed incorrectly.
•Observe orientation markings on the holder and install correctly. Replace battery if it is old.
Chlorine taste and/or | The filter canisters are no |
odor in the product water | longer removing chlorine |
| from the water supply. |
•Replace the filter canisters.
Water dispenses | The filters have been installed |
very slowly | for too long. |
•A
The filter canisters have | • High sediment levels can cause premature clogging. Replace both |
become clogged. | filter canisters. |
Fittings are leaking | Tubing may not be installed |
| properly. |
•Fully follow the installation instructions and be sure the tubing is installed to the proper depth.
No water dispensing | Shut off valve may be |
from system | turned off. |
•Open the shut off valve.
Filter canisters not fully | • Fully follow the filter replacement instructions. |
installed. |
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