GE GTE18GTHBB, GTE18GTHWW Service, Truth or Myth?, Answer, Explanation

Service.

Before you call for service, review the detailed troubleshooting tips in the Owner’s manual. If needed, service can be scheduled by visiting us online GEAppliances.com or calling 800.GECARES 800.432.2737. In Canada visit GEAppliances.ca or call 800.561.3344.

Truth or Myth

Truth or Myth?	Answer	Explanation
The automatic ice maker in my	MYTH	The refrigerator must be connected to water, and the ice maker must be turned
refrigerator will produce ice when the		on. Make sure the ice maker is turned on, only after the water line is connected
refrigerator is plugged in to a power		and water is turned on. The ice maker can be turned off by switching it to the OFF
receptacle.		position.
		The freezer must be 15 degrees or colder before the icemaker will produce ice.
		Please allow at least 24 hours for the refrigerator to pull down and the unit’s
		temperature to stabilize.
I will never see frost inside the freezer	MYTH	Frost inside the freezer typically indicates that the door is not properly sealed,
compartment.		or has been left open. If frost is found, clear the frost using a plastic spatula and
		towel, then check to ensure that no food packages or containers are preventing
		the freezer door from closing. To help reduce to the potential for frost please make
		sure there is proper clearance to the air supply and vents in the freezer to improve
		circulation. Always cover food before loading into the refrigerator, moisture from
		open containers can add to the frost load.
Refrigerator door handles can be	TRUE	If door handles are loose or have a gap, the handle can be adjusted with set
easily tightened.		screws located on the ends of the handles.
After starting the ice maker throw	TRUE	To avoid issues with odor and taste the first batch of ice should be discarded
away 24 hours of ice production.
Door removal is always required for	MYTH	Doors should only be removed when necessary to prevent damage from passage
installation.		way or access to final location. If doors are removed please review Reversing the
		Door Swing section for re-hang procedure.
There is an adjustment to rear wheels.	MYTH	Front leveling legs are adjustable and should be used to balance the refrigerator.
		Leveling legs are used to make initial fresh food door adjustment. There should
		EHDSSUR[LPDWHO\DóµIDOOIURPWKHIURQWWREDFNWRHQVXUHWKDWWKHGRRUVDOZD\V
		close.
Any All-Purpose cleaner can be used to	MYTH	All-purpose cleaners are not recommended for use on the refrigerator.
clean my refrigerator.		Do not use wax, polish, ammonia, bleach, or other products containing chlorine
		on for any surfaces. Clean with a cloth dampened with soapy water. Dry with a
		soft cloth. The stainless steel doors can be cleaned with a commercially available
		stainless steel cleaner. Cleaners with oxalic acid such as Bar Keepers Friend
		Soft Cleanser™ will remove rust, tarnish and small blemishes. Use only a liquid
		cleanser free of grit and rub in the direction of the brush lines with a damp soft
		sponge. Do not use appliance wax or polish on the stainless steel.
Gaskets will last longer with regular	TRUE	Clean gaskets with warm soapy water. Make sure all folds are clean and dry after
cleaning and maintenance.		cleaning. Make sure flanges are clear of any grit or grime. After cleaning the door
		gaskets, apply paraffin wax or petroleum jelly to the door gaskets and hinges
		at the hinge side. This helps keep the gaskets from sticking and bending out of
		shape.
Doors may be shipped with protective	TRUE	6PRRWK¿QLVKHGGRRUV6WDLQOHVV6ODWH*ORVV%ODFNDQG*ORVV:KLWHRU6LOYHU
¿OPWKDWKDVWREHUHPRYHGEHIRUH		0HWDOOLFZLOOKDYHDFOHDUSODVWLF¿OPRQWKHGRRUWKDWPXVWEHUHPRYHGDIWHU
use.		install.

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