GE GXRM10G owner manual Before you call for service…

Consumer Support Troubleshooting Tips Installation Instructions Operating Instructions Safety Instructions

Before you call for service…

Troubleshooting Tips

Save time and money! Review the chart first and you may not need to call for service.

Problem	Possible Causes	What To Do
Sounds you might hear	Running water from the unit	• This is normal.
	to a drain.
Water has air bubbles	Air in system after installation.	• Will go away after water runs for a while.
and is cloudy
Chlorine taste and/or	The ppm of chlorine in your	• If the water supply contains more than 2.0 ppm of
odor in the Reverse	water supply exceeds maximum	chlorine, additional filtering of the water supply to the
Osmosis product water	limits and has destroyed the	Reverse Osmosis is needed. Correct this condition before
	Reverse Osmosis membrane.	doing maintenance on the Reverse Osmosis system.
	The prefilter is no longer	• Replace the Reverse Osmosis membrane cartridge,
	removing chlorine from	flow control, screen, prefilter and postfilter.
	the water supply.
Other taste and/or odor	High quality product water	• This is normal.
	may have a different taste
	than what you’re used to.
	Low water usage.	• Completely drain system and allow to refill.
	Contamination in product	• Use sanitizing procedures.
	water storage.
	Prefilter and postfilter	• Replace the prefilter and postfilter. If taste and odor
	need to be changed and/or	persists, replace the Reverse Osmosis cartridge, flow
	the Reverse Osmosis cartridge	control and screen.
	needs to be changed.
Water leaking from	Drain side of faucet air gap	• Inspect and eliminate restriction or plug. It is important
faucet air gap hole	(3/8″ tubing) plugged, restricted	that there are no dips, loops or low spots in the drain line
	or incorrectly connected to the	from the faucet air gap to the drain pipe. Refer to the
	drain point.	Filtration Drain Connection Installations section, for proper
		drain connection. If drain line adapter was used as the
		drain point, periodic inspection/cleaning is recommended.
System makes product	This is normal.	• Water flow rate will be lower than your regular faucet.
water slowly
	Water supply to the Reverse	• Increase water pressure, precondition the water, etc.,
	Osmosis system not within	as needed to conform to specification guidelines before
	specifications.	doing maintenance on the Reverse Osmosis system.
	Prefilter cartridge plugged	• Replace the prefilter and postfilter. If rate does not
	with sediments and/or the	increase, replace the Reverse Osmosis cartridge, flow
	Reverse Osmosis cartridge	control and screen.
	plugged with sediments.
Faucet light blinking	Prefilter and postfilter	• Replace filters. Don’t forget to sanitize the system when
	need replacing.	replacing filters.
	Timer was not reset when filters	• Remove and replace battery in faucet base.
	were replaced.
Six months have passed	Battery may be dead.	• Replace battery. NOTE: Replacing battery resets the
and faucet light is not		six-month timer, so be sure to replace prefilter and
blinking		postfilter if it is time to do so.
	Battery may have been	• Any time the battery is removed and reinserted, the
16	removed recently.	six-month timer starts over again. Do not remove battery
		unless you wish to restart the timer.