GE JB965 Control signals after, Or start time, Display goes blank, Display flashes, Unable to get

Consumer Support Troubleshooting Tips Care and Cleaning Operating Instructions Safety Instructions

Before You Call For Service…

Troubleshooting Tips

Problem	Possible Causes	What To Do
Control signals after	You forgot to enter a	• Touch the BAKE pad and desired temperature or
entering cooking time	bake temperature or	the SELF CLEAN pad and desired clean time.
or start time	cleaning time.
Display goes blank	A fuse in your home may be	• Replace the fuse or reset the circuit breaker.
	blown or the circuit
	breaker tripped.
	The clock is in the	• See the Special features of your oven control section.
	black-out mode.
Display flashes	Power failure.	• Reset the clock.
Unable to get the	Oven control pads were	• The BAKE and BROIL HI/LO pads must be touched at
display to show “SF”	not touched properly.	the same time and held for 3 seconds.
“Probe” appears in	This is reminding you to	• Enter a probe temperature.
the display	enter a probe temperature
(on some models)	after plugging in the probe.
Power outage,	Power outage or surge.	• Reset the clock. If the oven was in use, you must reset
clock flashes		it by touching the CLEAR/OFF pad, setting the clock
		and resetting any cooking function.
Steam from the vent	When using the convection	• This is normal.
	feature, it is normal to see
	steam coming out of the oven
	vent. As the number of shelves
	or amount of food being
	cooked increases, the amount
	of visible steam will increase.
“Burning” or “oily”	This is normal in a new oven • To speed the process, set a self-clean cycle for a
odor emitting from	and will disappear in time.	minimum of 3 hours. See the Using the self-
the vent		cleaning oven section.
Strong odor	An odor from the insulation	• This is temporary.
	around the inside of the oven
	is normal for the first few times
	the oven is used.
Fan noise	A cooling fan or a convection • This is normal. The cooling fan will turn off and on.
	fan (depending on the	The convection fan will run until the function is
	function you are using) may	over or the door is opened.
	automatically turn on and off
	to cool internal parts.
Surface light does	Switch operating light	• Call for service.
not work	is broken.

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