Consumer Support Troubleshooting Tips Care and Cleaning Operating Instructions Safety Instructions

Before you call for service…

Troubleshooting Tips

Save time and money! Review the charts on the following pages first and you may not need to call for service.

Problem

 

Possible Causes

What To Do

 

 

 

 

 

Surface units will not

 

Improper cookware

Use pans which are flat and match the diameter of

maintain a rolling boil

 

being used.

the surface unit selected.

or cooking is not

 

 

 

 

 

In some areas, the power

Cover pan with a lid until desired heat is obtained.

fast enough

 

 

(voltage) may be low.

 

 

 

 

 

 

 

 

Surface units do

 

A fuse in your home may be

Replace the fuse or reset the circuit breaker.

not work properly

 

blown or the circuit breaker

 

 

 

tripped.

 

 

 

 

 

 

 

Cooktop controls

Check to see the correct control is set for the surface

 

 

improperly set.

unit you are using.

 

 

 

 

Surface unit stops

 

This is normal. The unit

 

glowing when turned

 

is still on and hot.

 

to a lower setting

 

 

 

 

 

 

 

 

Scratches (may appear

 

Incorrect cleaning

Scratches are not removable. Tiny scratches will become

as cracks) on cooktop

 

methods being used.

less visible in time as a result of cleaning.

glass surface

 

Cookware with rough bottoms

To avoid scratches, use the recommended cleaning

 

 

being used or coarse particles

procedures. Make sure bottoms of cookware are clean

 

 

(salt or sand) were between

before use, and use cookware with smooth bottoms.

 

 

the cookware and the surface

 

 

 

of the cooktop.

 

 

 

Cookware has been slid

 

 

 

across the cooktop surface.

 

 

 

 

 

Areas of discoloration

 

Food spillovers not cleaned

See the Cleaning the glass cooktop section.

on the cooktop

 

before next use.

 

 

 

 

 

 

 

Hot surface on a model

This is normal. The surface may appear discolored

 

 

with a light-colored cooktop.

when it is hot. This is temporary and will disappear

 

 

 

 

as the glass cools.

 

 

 

 

Plastic melted to

 

Hot cooktop came into

See the Glass surface—potential for permanent damage

the surface

 

contact with plastic placed

section in the Cleaning the glass cooktop section.

 

 

on the hot cooktop.

 

 

 

 

 

Pitting (or indentation)

 

Hot sugar mixture spilled

Call a qualified technician for replacement.

of the cooktop

 

on the cooktop.

 

 

 

 

 

Frequent cycling

 

Improper cookware

Use only flat cookware to minimize cycling.

off and on of

 

being used.

 

surface units

 

 

 

 

 

 

 

 

Oven light does

 

Light bulb is loose.

Tighten or replace the bulb.

not work

 

 

 

 

 

 

 

 

Oven will not work

 

Plug on range is not completely

Make sure electrical plug is plugged into a live, properly

 

 

inserted in the electrical outlet.

grounded outlet.

 

 

 

 

 

 

A fuse in your home may be

Replace the fuse or reset the circuit breaker.

 

 

blown or the circuit

 

 

 

breaker tripped.

 

 

 

 

 

 

 

Oven controls improperly set.

See the Using the oven section.

40

 

 

 

 

Oven too hot.

Allow the oven to cool to below locking temperature.

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GE JB988 owner manual Before you call for service…, Problem Possible Causes What To Do

JB988 specifications

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