Operating Instructions Safety Instructions

Before You Call For Service…

Troubleshooting Tips

Save time and money! Review the charts on the following pages first and you may not need to call for service.

Problem

 

Possible Causes

What To Do

 

 

 

 

 

Top burners do not light

 

Plug on range is not completely

Make sure electrical plug is plugged into a live, properly

or do not burn evenly

 

inserted in the electrical outlet.

grounded outlet.

 

 

 

 

 

 

 

Burner slits on the side of the

Remove the burner heads and clean them. Check the

 

 

burner may be clogged.

electrode area for burned-on food or grease. See the

 

 

 

 

Care and cleaning of the range section.

 

 

 

 

 

 

 

Improper burner assembly.

Make sure the burner parts are installed correctly.

 

 

 

 

See the Care and cleaning of the range section.

 

 

 

 

Burner flames very

 

Improper air to gas ratio.

If range is connected to LP gas, contact the person

large or yellow

 

 

 

who installed your range or made the conversion.

 

 

 

 

Surface burners light

 

The oven gas shut-off valve

To check the oven gas shut-off valve, remove the

but oven does not

 

may have accidentally been

warming drawer (see the Care and cleaning of the range

 

 

moved during cleaning or

section) and look for the gas shut-off lever at the back

 

 

moving.

of the range. Follow the directions in box A or B that

 

 

 

 

match your regulator type.

Installation Instructions

A

Lever is

shown closed.

PULL TO OPEN.

B

Lever is

shown closed.

PULL TO OPEN.

Troubleshooting Tips

Customer Service

Tiny scratches (may

Incorrect cleaning

Use recommended cleaning procedures.

appear as cracks)

methods being used.

 

or abrasions on

 

 

 

Cookware with rough bottoms

Be sure cookware bottoms and cookware are clean

cooktop glass surface

being used or coarse particles

before use. Use cookware with smooth bottoms. Tiny

 

 

(salt or sand) were between

scratches are not removable but will become less

 

the cookware and the surface

visible in time as a result of cleaning.

 

of the cooktop.

 

 

 

 

 

Cookware has been slid

 

 

across the cooktop surface.

 

 

 

 

Areas of discoloration

Improper cookware

Marks from aluminum and copper pans as well as

on the glass cooktop

being used.

mineral deposits from water or food can be removed

surface

 

 

with the cleaning cream.

 

 

 

 

 

Hot surface on a model

This is normal. The surface may appear discolored

 

with a white glass cooktop.

when it is hot. This is temporary and will disappear

 

 

 

as the glass cools.

 

 

 

Plastic melted

Hot cooktop came into

See the Special Care information in the Cleaning the

to the glass cooktop

contact with plastic placed

glass cooktop surface section.

surface

on the hot cooktop.

 

 

 

 

Pitting of the glass

Hot sugar mixture spilled

Call a qualified technician for replacement.

cooktop surface

on the cooktop.

 

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GE JGB910 Before You Call For Service…, Operating Instructions Safety Instructions, Problem Possible Causes What To Do

JGB910, JGB920 specifications

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