Solving Print Quality Problems, Print Quality Checklist

		printer. See "Paper Specifications".
	There may be debris inside the printer.	Open the front cover and remove the debris.

The printer prints, but the text	The printer cable is loose or defective.	Disconnect the printer cable and reconnect. Try a print job that you
is wrong, garbled, or		have already printed successfully. If possible, attach the cable and
incomplete.		printer to another computer and try a print job that you know
		works. Finally, try a new printer cable.

	The wrong printer driver was selected.	Check the application's printer selection menu to ensure that your
		printer is selected.

	The software application is malfunctioning.	Try printing a job from another application.

Pages print, but are blank.	The toner cartridge is defective or out of toner.	Gently shake the toner, if necessary. See "Redistributing Toner".
		If necessary, replace the toner cartridge.

	The file may have blank pages.	Check the file to ensure that it does not contain blank pages.

	Some parts, such as the controller or the board, may	Contact a service representative.
	be defective.

When you are using Window	The setting in the software application is wrong.	Print the document by selecting Download as Bit Image in the
98, the illustrations print		Advanced Options window of Graphics properties.
incorrectly in Adobe Illustrator.

Solving Print Quality Problems

Print quality problems can be resolved by following the checklist below.

•Redistribute toner in the toner cartridge (see "Redistributing Toner").

•Clean the inside of the printer (see "Cleaning the Interior").

•Adjust the print resolution from the printer properties window (see "Graphics Tab").

•Ensure that the Toner Save mode is off (see "Graphics Tab").

•Clear general printing problems (see "Solving General Printing Problems").

•Install a new toner cartridge and check print quality (see "Replacing the Toner Cartridge").

The inside of the printer may be dirty or improper paper loading may reduce print quality. See the table below to clear the problem.

Condition	Suggested Solutions

Light or faded print	If a vertical white streak or faded area appears on the page:
	• The toner supply is low. You may be able to temporarily extend the life of the toner
	cartridge. See "Redistributing Toner". If this does not improve print quality, install a new
	toner cartridge.
	• The paper may not meet paper specifications; for example, the paper is too moist or
	too rough. See "Paper Specifications".
	• If the entire page is light, the print resolution setting is too low or the Toner Save mode
	is on. Adjust the print resolution and turn the Toner Save mode off. See "Graphics Tab".
	• A combination of faded or smeared defects may indicate that the toner cartridge needs
	cleaning. See "Cleaning the Interior".

Toner specks	• The paper may not meet specifications; for example, the paper is too moist or too
	rough. See "Paper Specifications".
	• The transfer roller may be dirty. Clean the inside of the printer. See "Cleaning the
	Interior".
	• The paper path may need cleaning. See "Cleaning the Interior".

Dropouts	If a faded areas, generally rounded, occur randomly on the page: