GE JGB920 Before You Call For Service…, Problem, Possible Causes, What To Do

Consumer Support Troubleshooting Tips Installation Instructions Operating Instructions Safety Instructions

Before You Call For Service…

Troubleshooting Tips

Save time and money! Review the charts on the following pages first and you may not need to call for service.

Problem	Possible Causes	What To Do
Top burners do not light	Plug on range is not completely	• Make sure electrical plug is plugged into a live, properly
or do not burn evenly.	inserted in the electrical outlet.	grounded outlet.
(The front right burner is
	Burner slits on the side of the	• Remove the burner heads and clean them. Check the
designed to have slightly
	burner may be clogged.	electrode area for burned-on food or grease. See the
smaller flames between
		Care and cleaning of the range section.
the 6 and 9 o’clock
positions. This is normal.)	Improper burner assembly.	• Make sure the burner parts are installed correctly.
		See the Care and cleaning of the range section.
Burner flames very	Improper air to gas ratio.	• If range is connected to LP gas, contact the person
large or yellow		who installed your range or made the conversion.
Surface burners light	The oven gas shut-off valve	• To check the oven gas shut-off valve, remove the
but oven does not	may have accidentally been	warming drawer (see the Care and cleaning of the range
	moved during cleaning or	section) and look for the gas shut-off lever at the back
	moving.	of the range.

Lever is

shown closed.

PULL TO OPEN.

Sealed burner models

Scratches (may appear	Incorrect cleaning	• Scratches are not removable. Tiny scratches will become
as cracks) on cooktop	methods being used.	less visible in time as a result of cleaning.
glass surface	Cookware with rough bottoms	• To avoid scratches, use the recommended cleaning
	being used or coarse particles	procedures. Make sure bottoms of cookware are clean
	(salt or sand) were between	before use, and use cookware with smooth bottoms.
	the cookware and the surface
	of the cooktop.
	Cookware has been slid
	across the cooktop surface.
Areas of discoloration	Food spillovers not cleaned	• See the Cleaning the glass cooktop section.
on the glass cooktop	before next use.
surface
	Hot surface on a model with	• This is normal. The cooking zones may change color
	a light colored glass cooktop.	when hot or cooling down. This is temporary and
		will disappear as the glass cools to room temperature.
Plastic melted	Hot cooktop came into	• See the Glass surface—Potential for permanent damage
to the glass cooktop	contact with plastic placed	Section in the Cleaning the glass surface section.
surface	on the hot cooktop.
Pitting (or indentation)	Hot sugar mixture spilled	• Call a qualified technician for replacement.
of the cooktop	on the cooktop.

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