GE JP346R, JP345R, JP345S, JP343P Questions? Use This Problem Solver, consumer information service

QUESTIONS?

USE THIS PROBLEM SOLVER

PROBLEM	POSSIBLE CAUSE
SURFACE UNITS WILL NOT	● You must use pans which are absolutely flat (refer to the Cooking Tips section
MAINTAIN A ROLLING	in this manual). If light can be seen between the pan bottom and a straight edge,
BOIL OR FRYING RATE IS	the surface units will not transfer heat properly.
NOT FAST ENOUGH	● Pan bottoms should closely match the diameter of the surface unit selected.
COOKTOP FEELS HOT	● Because the units heat by conduction, the cooktop surfaces may seem hotter
	than you are used to. This is normal. Make sure flat-bottomed pans are used.
FOODS COOK SLOWLY	● Improper cookware being used. Pan bottoms should be flat, fairly heavy weight
	and the same diameter as the surface units selected.
SURFACE UNITS DO NOT	● Difficulty may be in the main distribution panel of your house, caused by a
WORK PROPERLY	blown oven-circuit fuse, a tripped oven-circuit breaker, the main fuse or the
	main circuit breaker, depending on the nature of the power supply. If a circuit
	breaker is involved, reset it. If the control box uses fuses, the oven fuse
	(a cartridge-type) should be changed, BUT ONLY BY SOMEONE FAMILIAR
	WITH ELECTRICAL CIRCUITS. If after performing one of these procedures,
	the fuse blows or circuit breaker trips again, call for service.
	NOTE: Apartment tenants or condominium owners should ask their building
	management to perform this check before calling for service.
	● Cooktop surface unit controls are not properly set, or the wrong control knob
	is set for the surface unit you are using.
TINY SCRATCHES	“ Incorrect cleaning methods have been used, or coarse particles (salt or sand)
(may appear as cracks) OR	between cookware and surface of cookware with rough bottoms has been used.
ABRASIONS ON RADIANT	Use recommended cleaning procedures, be sure cookware bottoms and
COOKTOP GLASS SURFACE	cookware are clean before use, and use cookware with smooth bottoms. Tiny
	scratches are not removable but will become less visible in time as a
	result of cleaning.
METAL MARKINGS	● Do not slide aluminum cookware across the surface. Use recommended
(may appear as scratches)	cleaning procedure to remove marks.
	● Incorrect cleaning materials have been used, encrusted boilovers or grease
	spatters remain on the surface. Use a razor scraper and recommended
	cleaning procedure.
DARK STREAKS OR SPECKS	● Use a razor scraper and recommended cleaning procedure.
AREAS OF	● Mineral deposits from water or food can be removed with Cook Top
DISCOLORATION	Cleaning Creme.
ON COOKTOP
HOT SUGAR MIXTURES/	● Turn the surface unit to LO, wipe the hot cooktop with several dry paper towels.
PLASTIC MELTED TO	Use a razor scraper held at a 30° angle to the cooktop to scrape the hot spill to
THE SURFACE	a cool area outside the surface unit. Let the cooktop cool. Clean with Cook Top
	Cleaning Creme.
F“REQUENT CYCLING	● Incorrect cookware used. Use only flat cookware to minimize cycling.
OFF AND ON OF
SURFACE UNITS

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