GE JP910 Before you call for service…, Troubleshooting Tips, Problem, Possible Causes, What To Do

Models: JP910 JP940 JP970

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Before you call for service…

Consumer Support Troubleshooting Tips Care and Cleaning Operating Instructions Safety Instructions

Before you call for service…

Troubleshooting Tips

Save time and money! Review the charts on the following Troubleshooting Tipspages first and you may not need to call for service.



Possible Causes

What To Do






Surface elements will not


Improper cookware
Use pans which are flat and match the diameter
maintain a rolling boil


being used.
of the surface element selected.
or cooking is slow





Surface elements do


A fuse in your home may be
Replace the fuse or reset the circuit breaker.
not work


blown or the circuit breaker













Cooktop controls
Check to see the correct control is set for the surface



improperly set.
element you are using.





Check to be sure that the Control Lock Selector is





turned to UNLOCK.
Cooktop making an


Cooktop is locked.
Check to be sure the Control Lock Selector is turned
audible sound





Tiny scratches or metal


Incorrect cleaning
Use recommended cleaning procedures.
marks or abrasions on


methods being used.


radiant cooktop glass






Cookware with rough
Be sure cookware bottoms and cookware are clean



bottoms being used or
before use. Use cookware with smooth bottoms.





coarse particles (salt
Tiny scratches are not removable but will become



or sand) were between
less visible in time as a result of cleaning.



the cookware and the




surface of the cooktop.




Cookware has been




slid across the cooktop






Areas of discoloration


Improper cookware

Marks from aluminum and copper pans as well as
or dark streaks on the


being used.

mineral deposits from water or food can be removed




with the cleaning cream.








Hot surface on a model
This is normal. The surface may appear discolored



with a light colored cooktop.
when it is hot. This is temporary and will disappear





as the glass cools.








Food spillovers not cleaned
See the Cleaning the glass cooktop section.



before next use.








Incorrect cleaning methods

Use recommended cleaning procedures.



being used.






Plastic melted to


Hot cooktop came into

See the Glass surface—potential for permanent damage

the surface


contact with plastic placed
section in the Cleaning the glass cooktop section.



on the hot cooktop.






Pitting (or indentation)


Hot sugar mixture spilled
Call a qualified technician for replacement.
of the cooktop


on the cooktop.


Frequent cycling off and


Improper cookware

Use only flat cookware to minimize cycling.
on of surface elements


being used.

See the Surface elements cycle on and off section.
Control knob will


Cooktop controls

When the knob is in the OFF position, it must be
not turn


improperly set.

pushed in before it can be turned. When the knob





is in any other position, it can be turned without





being pushed in.


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GE JP910 Before you call for service…, Troubleshooting Tips, Problem, Possible Causes, What To Do, Improper cookware