TROUBLESHOOTING
| PROBLEM |
|
| CAUSE |
|
| SOLUTION |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| Please make sure that the MPK49 is connected to |
|
| The display does not light |
|
| No power. |
|
| your computer and that the computer is powered on. |
|
| up. |
|
|
|
|
|
| |
|
|
|
|
|
| If using a power adapter, please make sure that the |
| |
|
|
|
|
|
|
|
| |
|
|
|
|
|
|
| adapter is plugged into a live power outlet. |
|
|
|
|
|
|
|
| Check your computer’s USB connection to confirm |
|
|
|
|
|
|
|
| that the MPK49 is recognized. If necessary, replug |
|
|
|
|
| MPK49 not properly |
|
| the connection and restart your computer. |
|
|
|
|
| connected. |
|
| If controlling an external hardware module, make | |
|
|
|
|
|
|
| sure that the MIDI cable is connected from the | |
|
|
|
|
|
|
| MPK49 to the device’s MIDI IN port. | |
|
|
|
| MPK49 connected after |
|
| Restart the software application with the controller |
|
|
|
|
| software application has |
|
|
| |
|
|
|
|
|
| plugged in. |
| |
| No sound from target |
|
| started. |
|
|
| |
|
|
|
|
|
|
| ||
| device. |
|
| Problem is caused by use |
|
| Unplug the MPK49 from the USB hub and connect |
|
|
|
|
| of a USB hub. |
|
| directly to the computer. |
|
|
|
|
| Software application not |
|
| Ensure that the MPK49 or “USB” MIDI device is |
|
|
|
|
|
|
| listed as an active MIDI source in your application. |
| |
|
|
|
| set to receive MIDI data |
|
|
| |
|
|
|
|
|
| Usually, the MIDI settings can be accessed through |
| |
|
|
|
| from the MPK49. |
|
|
| |
|
|
|
|
|
| the application’s Preferences menu. |
| |
|
|
|
|
|
|
|
| |
|
|
|
| MPK49’s MIDI channel not |
|
| Make sure that the MPK49 is sending MIDI |
|
|
|
|
| the same as application’s |
|
| information on the channel that the target device |
|
|
|
|
| incoming MIDI chanel. |
|
| expects. |
|
|
|
|
| Sustain pedal was plugged |
|
| Turn the unit’s power off, wait a moment and then |
|
|
|
|
| in after the MPK49 was |
|
|
| |
|
|
|
|
|
| turn it on again. |
| |
| Notes sustain continuously. |
|
| powered on. |
|
|
| |
|
|
|
|
|
|
| ||
|
|
|
| Stuck notes due to |
| Turn the unit’s power off, wait a moment and then | ||
|
|
|
| incomplete MIDI data. |
| turn it on again. | ||
| Sustain pedal works in |
|
| Sustain pedal was plugged |
|
| With the pedal plugged in, turn the unit’s power off, |
|
|
|
| in after power was turned |
|
|
| ||
| reverse. |
|
|
|
| wait a moment, and turn it on again. |
| |
|
|
| on. |
|
|
| ||
|
|
|
|
|
|
|
| |
| Arpeggiator and Note |
|
|
|
| In Global Mode, change the MIDI Clock setting to |
| |
| Repeat features are not |
| Clock source on MPK49 |
|
|
| ||
|
|
|
| “External”. Also, make sure that the software you |
| |||
| synchronized to my clock |
| set to “Internal”. |
|
|
| ||
|
|
|
| are using is set to send MIDI Clock to the MPK49. |
| |||
| source. |
|
|
|
|
| ||
|
|
|
|
|
|
| ||
| Arpeggiator and Note |
|
|
|
|
|
|
|
| Repeat features are not |
|
| Software DAW is not in |
|
| If your software DAW is not playing, it will not be |
|
| working and my Seq/DAW |
|
| play mode. |
|
| sending clock. |
|
| is sending clock. |
|
|
|
|
|
|
|
| My slider, knob or mod |
|
| Controller minimum value |
| Edit the controller and set the minimum value to be |
| |
|
|
| is set higher than its |
|
| |||
| wheel works in reverse. |
|
|
| lower than the maximum. |
| ||
|
|
| maximum. |
|
| |||
|
|
|
|
|
|
| ||
|
|
|
| Software does not support |
|
| Edit the transport control to send MIDI messages |
|
| Transport control does not |
|
| MMC messages, MIDI |
|
| instead. Make sure that the Transport mode you are |
|
| work. |
|
| START/STOP or the MIDI |
|
| using on the MPK matches the receive modes of |
|
|
|
|
| CC mode. |
|
| your software. |
|
| I am only hearing one |
|
| 12 Level function is |
|
| When engaged, the 12 Level function will map the |
|
| sound when I hit different |
|
|
|
| last hit pad to all 12 pads. Deactivate 12 Level to |
| |
|
|
| engaged. |
|
|
| ||
| pads |
|
|
|
| return to normal operation. |
| |
|
|
|
|
|
|
| ||
|
|
|
|
|
|
| When engaged, the Full Level function will cause all |
|
| The pads always play at |
|
| Full Level feature is |
|
| the pads to output maximum velocity, no matter how |
|
| maximum velocity (127). |
|
| engaged. |
|
| hard they are hit. Turn off Full Level to return to |
|
|
|
|
|
|
|
| normal operation. |
|
14
