Before You Call For Service…, Problem, Possible Causes

Consumer Support Troubleshooting Tips Installation Instructions Care and Cleaning Operating Instructions Safety Instructions

Before You Call For Service…

Troubleshooting Tips

Save time and money! Review the chart on this page first and you may not need to call for service.

Problem	Possible Causes	What To Do
Surface units not	The surface units are	• With the controls off, check to make sure the surface
functioning properly	not plugged in solidly.	unit is plugged completely into the receptacle.

	The surface unit controls	• Check to see the correct control is set for the surface
	improperly set.	unit you are using.

	The drip pans are not set	• With the controls off, check to make sure the drip
	securely in the cooktop.	pan is in the recess in the cooktop and that the
		opening in the pan lines up with the receptacle.

Oven will	A fuse in your home may	• Replace the fuse or reset the circuit breaker.
not work	be blown or the circuit
	breaker tripped.

	Plug on range is not	• Make sure electrical plug is plugged into a live, properly
	completely inserted in	grounded outlet.
	the electrical outlet.

	Oven control	• See the Using the oven sections.
	improperly set.

Food does not	Oven control	• Make sure you turn the knob all the way to the
broil properly	improperly set.	BROIL position.

	Improper shelf position	• See the Broiling Guide.
	being used.

	Cookware not suited	• Use the broiling pan and grid that came with your range.
	for broiling.

	Aluminum foil used on the	• See the Use of aluminum foil section.
	the broiling pan and grid has
	not been fitted properly and
	slit as recommended.

Food does not bake	Oven control	• See the Using the oven for baking or roasting section.
or roast properly	improperly set.

	Shelf position is incorrect	• See the Using the oven for baking or roasting section.
	or the shelf is not level.

	Necessary preheating	• See the Using the oven for baking or roasting section.
	was not done.

	Incorrect cookware or	• See the Using the oven for baking or roasting section.
	cookware of improper
	size being used.

Before You Call For Service…

Problem

Possible Causes

What To Do

Surface units not

The surface units are

functioning properly

not plugged in solidly.

unit is plugged completely into the receptacle.

The surface unit controls

improperly set.

unit you are using.

The drip pans are not set

securely in the cooktop.

pan is in the recess in the cooktop and that the

opening in the pan lines up with the receptacle.

Oven will

A fuse in your home may

• Replace the fuse or reset the circuit breaker.

not work

be blown or the circuit

breaker tripped.

Plug on range is not

completely inserted in

grounded outlet.

the electrical outlet.

Oven control

• See the Using the oven sections.

Food does not

• Make sure you turn the knob all the way to the

broil properly

BROIL position.

Improper shelf position

• See the Broiling Guide.

being used.

Cookware not suited

for broiling.

Aluminum foil used on the

• See the Use of aluminum foil section.

the broiling pan and grid has

not been fitted properly and

slit as recommended.

Food does not bake

or roast properly

Shelf position is incorrect

or the shelf is not level.

Necessary preheating

was not done.

Incorrect cookware or

cookware of improper

size being used.