Troubleshooting
Problem
A feature does not work as noted in this guide.
There is no dial tone.
The telephone does not ring.
Solution
1Reread the procedure and try again.
2For many features you must lift the handset before you can use the feature.
3Check with your system manager to be sure this feature is administered on your telephone.
1Make sure the handset and line cords at your telephone are securely connected at both ends.
2Press <Test>. If the green light next to <Test> does not go on or flashes rather than goes on steadily, the telephone is not communicating with the switch.
3Find a working telephone of the same type as your own. Unplug this telephone from its modular wall jack. Plug your telephone into that jack and check if it gets dial tone.
4If your telephone still does not work, plug the working telephone (of the same type) into your modular wall jack. If the working telephone has dial tone, your own telephone is faulty. Call the Helpdesk at x2964.
1Make sure the ringer is turned on.
2Set the ringer volume to a higher level.
3Place a test call from another extension to your extension.
4Check the line cord to make certain it is securely connected at both ends.
| 5 | If there is still a problem, call the Helpdesk at x2964. |
The lights do not go on next to the buttons. | 1 | Do a |
| 2 | Check the line cord to make certain it is securely connected at both |
|
| ends. |
| 3 | If there is still a problem, call the Helpdesk at x2964. |
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