GE WBVH5200 Before you call for service…, Problem Possible Cause What To Do, Leaking water

Consumer Support Troubleshooting Tips Installation Instructions Operating Instructions Safety Instructions

Before you call for service…

Troubleshooting Tips

Save time and money! Review the charts on the following pages first and you may not need to call for service.

Problem	Possible Cause	What To Do
Not spinning or agitating	Drain hose is kinked or	• Straighten drain hose and make sure washer is not
	improperly connected	sitting on it.
	Household drain may	• Check household plumbing. You may need to call
	be clogged	a plumber.
	Drain hose siphoning; drain hose • Ensure there is an air gap between hose and drain.
	pushed too far down the drain
	Washer pump filter may	• Have your pump filter cleaned.
	be clogged
	Load is out of balance	• Redistribute clothes and run drain & spin or rinse & spin.
		• Increase load size if washing small load containing heavy
		and light items.
Leaking water	Door gasket is damaged	• Check to see if gasket is seated and not torn. Objects
		left in pockets may cause damage to the washer (nails,
		screws, pens, pencils).
	Door gasket not damaged	• Water may drip from the door when the door is opened.
		This is a normal operation.
	Check back left of washer	• If this area is wet, you have oversudsing condition.
	for water	Use less detergent.
	Fill hoses or drain hose is	• Make sure hose connections are tight at washer and
	improperly connected	faucets and make sure end of drain hose is correctly
		inserted in and secured to drain facility.
	Household drain may	• Check household plumbing. You may need to call
	be clogged	a plumber.
Not draining	Drain hose is kinked or	• Straighten drain hose and make sure washer is not
	improperly connected	sitting on it.
	Household drain may	• Check household plumbing. You may need to call
	be clogged	a plumber.
	Drain hose siphoning; drain hose • Ensure there is an air gap between hose and drain.
	pushed too far down the drain
	Washer pump filter may	• Have your pump filter cleaned.
	be clogged
Not spinning	Drain hose is kinked or	• Straighten drain hose and make sure washer is not
	improperly connected	sitting on it.
	Household drain may	• Check household plumbing. You may need to call
	be clogged	a plumber.
	Drain hose siphoning; drain hose • Ensure there is an air gap between hose and drain.
	pushed too far down the drain
	Washer pump filter may	• Have your pump filter cleaned.
	be clogged
	Load is out of balance	• Redistribute clothes and run drain & spin or rinse & spin.
		• Increase load size if washing small load containing heavy
		and light items.
	Motor is overheated	• Washer motor will stop if it becomes overheated. It will
		automatically restart after a cool down period of up to
20		30 minutes (if washer has not been manually turned off).
	Door is open	• Make sure door is closed.