Dell Technical Update Service | Dell PP06XA, TM373 specs

13Troubleshooting . . . . . . . . . . . . . . . . . . . 107

Dell Technical Update Service	107
Dell Diagnostics	107
Dell Support Utility	111
Drive Problems	112
Optical drive problems	113
Hard drive problems	114
E-Mail and Internet Problems	114
Error Messages	115
ExpressCard Problems	120
IEEE 1394 Device Problems	121
Keyboard Problems	121
External Keyboard problems	122
Unexpected characters	123
Lockups and Software Problems	123
The computer does not start	123
The computer stops responding	123
A program stops responding or crashes repeatedly	123
A program is designed for an earlier Microsoft® Windows®
operating system	124
A solid blue screen appears	124
Dell MediaDirect problems	124
Other software problems	125
Memory Problems	126
Network Problems	126

Mobile Broadband (Wireless Wide Area Network [WWAN]) 127

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Contents

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Dell PP06XA Dell Technical Update Service, Mail and Internet Problems, External Keyboard problems, Computer does not start

Contents

W . d e l l . c o m s u p p o r t . d e l l . c o m April TM373 Contents Setting Display Resolution and Refresh Rate Microsoft Windows Logo Key Functions Microsoft Windows Battery Meter Accessing Power Options Properties Installing an ExpressCard Removing an ExpressCard or Blank Connecting a Network or Broadband Modem Cable Mobile Broadband or Wireless Wide Area NetworkDell Wi-Fi Catcher Network Locator Computer, Keyboard, and Display Dell Technical Update Service Mail and Internet ProblemsExternal Keyboard problems Lockups and Software Problems 128 129130 136 Technical Support and Customer Service Automated Order-Status ServiceTurning Off Your Computer Before Working Inside Your Computer Returning Items for Warranty Repair or Credit Viewing the System Setup Screens 180Changing the Boot Sequence 180 179 Contents Finding Information What Are You Looking For? Find It HereDrivers for my computer My device documentation What Are You Looking For? Find It Here Warranty information Diagram may vary Other Dell customers Upgrades Upgrade information for Measure,the newly designed MicrosoftWindows license label incorporates a Missing portion or hole to discourage How to use Windows XP or How to work with programs and filesHow to personalize my desktop Problem How to change the LED colors for Other items controlled byDell QuickSet Zones, play various LED effects like Finding Information About Your Computer About Your ComputerFront View Display latch Camera indicatorTouch pad Left speaker V I C E S T a T U S L I G H T S About Your Computer Dell MediaDirect button About Your Computer Y B O a R D S T a T U S L I G H T S Optical drive DVI-I connector Dual link Video connector USB connectorLeft Side View Secure Digital SD Sdio Right Side View Express card slotSecurity cable slot Off About Your Computer Back View Off No signal foundAir vents AC adapter connector AC a D a P T E R C O N N E C T O R Connect USB devices, such as a mouse, keyboard, or printer Hard drive Air vents BatteryBottom View About Your Computer Setting Up Your Computer Connecting to the InternetSetting Up Your Internet Connection Setting Up Your Computer Transferring Information to a New Computer Printer Cable Setting Up a PrinterConnecting a USB Printer USB connector on computer USB printer cable Line Conditioners Power Protection DevicesSurge Protectors Uninterruptible Power Supplies Using the Display Adjusting BrightnessUsing a Projector Using the Display Making Images and Text Look Bigger or Sharper Microsoft Windows XP Setting Display Resolution and Refresh Rate Windows Vista Microsoft Windows XP Using the Keyboard Numeric KeypadKeyboard Illumination Key Combinations Battery Power ManagementPower Options Properties window Microsoft Windows Logo Key Functions Touch Pad Touch pad Using the Keyboard Your computer Using a BatteryBattery Performance Microsoft Windows Battery Meter Checking the Battery ChargeDell QuickSet Battery Meter Low-Battery Warning Check the Battery ChargeCheck the Battery Health Charge Gauge Standby and Sleep Mode Conserving Battery PowerPower Management Modes Close the display Press FnEsc Hibernate ModePress the power button Close the display Press FnEsc Configuring Power Management Settings Charging the BatteryAccessing Power Options Properties Windows XP Removing the Battery Storing a Battery Using a Battery Using the Camera Accessing the Camera’s Help FileCamera Camera indicator Using the Camera Manually Adjusting the Camera Settings Creating a Picture or a Video GamePanel GamePanel toggle button Using GamePanelUsing GamePanel GamePanel Applications Clock with integrated counter for unread mail Playing Media Using MultimediaUsing Multimedia DVD player includes the following basic buttons Using Multimedia Copying CD, DVD, and Blu-ray Disc BD Media Stop Skip Back Reverse Arrow Left Mute Volume DownVolume Up How to Copy a CD, DVD or BD Using Blank CD, DVD, and BD Media Helpful Tips Media Type Read Write Rewritable Adjusting the Volume Adjusting the Picture Using Dell MediaDirect If the computer is turned on or in standby or sleep modeIf the computer is turned off or in hibernate mode Dell MediaDirect button Using Multimedia Connecting Your Computer to a TV or Audio Device Connector Using Multimedia Video TV-out connectorConnector Audio connector Video and Standard Audio Standard S-video cable Video and S/PDIF Digital Audio Video cable Video cable Composite Video and Standard Audio Audio input connectorStandard audio cable Using Multimedia Composite video adapter Composite Video and S/PDIF Digital Audio Composite video adapter Pdif digital audio cable Component Video and Standard Audio Component video adapter Component Video and S/PDIF Digital Audio Component video-output connectors DVI to Hdmi and Standard Audio Enabling the Display Settings for a TV Windows Vista Using Cards Using CardsExpressCards ExpressCard/34 Installing an ExpressCard ExpressCard Blanks Removing an ExpressCard or Blank Memory Card Reader Secure Digital SD Installing a Memory Card Memory Card Blanks Removing a Memory Card or Blank Setting Up and Using Networks Setting Up and Using NetworksConnecting a Network or Broadband Modem Cable Setting Up a Network Windows XP What You Need to Establish a Wlan Connection Wireless Local Area NetworkChecking Your Wireless Network Card Start Button and Connect To Option Setting Up and Using Networks Connecting to a Wlan Determining the Wireless Network Device Manager Completing the Connection to the Wlan Mobile Broadband or Wireless Wide Area Network Checking Your Dell Mobile Broadband Card Your order confirmation Microsoft Windows Help and Support 100 Connecting to a Mobile Broadband NetworkEnabling/Disabling the Dell Mobile Broadband Card Dell Wi-Fi Catcher Network Locator 101 102 Securing Your Computer Security Cable Lock103 Securing Your Computer Passwords 104 Cleaning Your Computer Cleaning Your ComputerComputer, Keyboard, and Display 105 CDs, DVDs and BDs 106 Troubleshooting Dell Technical Update ServiceDell Diagnostics When to Use the Dell Diagnostics During the assessment, answer any questions that appear Starting the Dell Diagnostics From Your Hard DrivePress and hold the Fn key while powering the computer on 109 Dell Diagnostics Main Menu 110Option Function OptionFunction Tab Function Dell Support Utility111 112 Drive ProblemsClick the Dell Support icon in the notification area 113 Optical drive problemsProblems writing to a CD-RW, DVD+/-RW, or BD-RE drive 114 Mail and Internet ProblemsHard drive problems Error Messages 115 116 117 118 119 ExpressCard Problems 120 121 Ieee 1394 Device ProblemsKeyboard Problems External Keyboard problems 122 Lockups and Software Problems Unexpected charactersComputer does not start Computer stops responding 124 Dell MediaDirect problemsSolid blue screen appears Other software problems 125 Memory Problems Network ProblemsRun the Dell Diagnostics see Dell Diagnostics on 126 Mobile Broadband Wireless Wide Area Network Wwan 127 Power Problems 128 Printer Problems 129 Scanner Problems Sound and Speaker Problems No sound from integrated speakersNo sound from external speakers 131 132 Touch Pad or Mouse ProblemsNo sound from headphones 133 Video and Display ProblemsIf the display is blank If the display is difficult to read 134 What Is a Driver? DriversIf only part of the display is readable 135 Identifying Drivers Reinstalling Drivers and UtilitiesUsing Windows Device Driver Rollback Using the Drivers and Utilities Media 137 Troubleshooting 139 Restoring Your Operating System 140 141 Using Microsoft Windows System RestoreStarting System Restore Undoing the Last System Restore 143 Using Dell PC Restore and Dell Factory Image RestoreDell PC Restore Troubleshooting 145 Using the Operating System Media Before You Begin 147 148 Adding and Replacing Parts Adding and Replacing PartsBefore You Begin Recommended Tools 150 Turning Off Your ComputerBefore Working Inside Your Computer 151 Hard Drive Removing the Hard Drive Cage152 Captive screws 153 Replacing a Hard Drive in the Hard Drive Cage Screws 155 MemoryReplacing the Hard Drive Cage Remove the module from the connector 156 157 Memory module Securing clip Memory module Securing clip Subscriber Identity Module 159 Internal Card With Bluetooth Wireless Technology Bluetooth compartment Optical Drive Slide the drive out of the bay161 Notch 162 Traveling With Your Computer Identifying Your ComputerPacking the Computer 163 164 Travel TipsTraveling by Air Getting Help Obtaining Assistance165 Getting Help 166 Technical Support and Customer ServiceDellConnect Online Services Problems With Your Order AutoTech ServiceAutomated Order-Status Service Product Information 168 Returning Items for Warranty Repair or CreditBefore You Call 169 Contacting Dell MB Intel 45 nm Core 2 Duo processor Specifications171 MultiMediaCard MMC 172Supports DDR-II up to 667 MHz Four 4-pin USB 2.0-compliant connectors 173Board TV support Bluetooth speaker adapter 174Transducers Codec 175 176 177 178 Appendix Overview179 Appendix Viewing the System Setup Screens System Setup ScreensChanging the Boot Sequence Commonly Used Options 181 Performing a One-Time BootDiskette Drive Modular bay HDD Internal HDD Optical Drive FCC Notice U.S. Only FCC Class B Macrovision Product Notice 183 184 Glossary 185 186 187 188 189 190 191 192 193 194 195 196 197 198 199 200 Index Index201 202 203 See also wireless switch 204 SIM. See Subscriber Identity Module 205 206 See also Mobile Broadband 207 208