Manuals / Dell / Computer Equipment / Laptop

Dell PP06XA Dell Technical Update Service, Mail and Internet Problems, External Keyboard problems

Models: TM373 PP06XA

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13Troubleshooting . . . . . . . . . . . . . . . . . . . 107

Dell Technical Update Service	107
Dell Diagnostics	107
Dell Support Utility	111
Drive Problems	112
Optical drive problems	113
Hard drive problems	114
E-Mail and Internet Problems	114
Error Messages	115
ExpressCard Problems	120
IEEE 1394 Device Problems	121
Keyboard Problems	121
External Keyboard problems	122
Unexpected characters	123
Lockups and Software Problems	123
The computer does not start	123
The computer stops responding	123
A program stops responding or crashes repeatedly	123
A program is designed for an earlier Microsoft® Windows®
operating system	124
A solid blue screen appears	124
Dell MediaDirect problems	124
Other software problems	125
Memory Problems	126
Network Problems	126

Mobile Broadband (Wireless Wide Area Network [WWAN]) 127

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Contents

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Dell PP06XA Dell Technical Update Service, Mail and Internet Problems, External Keyboard problems, Computer does not start

Contents

W . d e l l . c o m s u p p o r t . d e l l . c o m April TM373 Contents Setting Display Resolution and Refresh Rate Microsoft Windows Logo Key FunctionsMicrosoft Windows Battery Meter Accessing Power Options PropertiesInstalling an ExpressCard Removing an ExpressCard or Blank Connecting a Network or Broadband Modem Cable Mobile Broadband or Wireless Wide Area NetworkDell Wi-Fi Catcher Network Locator Computer, Keyboard, and DisplayDell Technical Update Service Mail and Internet ProblemsExternal Keyboard problems Lockups and Software Problems128 129130 136Technical Support and Customer Service Automated Order-Status ServiceTurning Off Your Computer Before Working Inside Your ComputerReturning Items for Warranty Repair or Credit Viewing the System Setup Screens 180Changing the Boot Sequence 180 179Contents Finding Information What Are You Looking For? Find It HereDrivers for my computer My device documentationWhat Are You Looking For? Find It Here Warranty information Diagram may varyOther Dell customers Upgrades Upgrade information for Measure,the newly designed MicrosoftWindows license label incorporates a Missing portion or hole to discourageHow to use Windows XP or How to work with programs and filesHow to personalize my desktop ProblemHow to change the LED colors for Other items controlled byDell QuickSet Zones, play various LED effects likeFinding Information About Your Computer About Your ComputerFront View Display latch Camera indicatorTouch pad Left speaker V I C E S T a T U S L I G H T S About Your Computer Dell MediaDirect button About Your Computer Y B O a R D S T a T U S L I G H T S Optical drive DVI-I connector Dual link Video connector USB connectorLeft Side View Secure Digital SD SdioRight Side View Express card slotSecurity cable slot Off About Your ComputerBack View Off No signal foundAir vents AC adapter connector AC a D a P T E R C O N N E C T O R Connect USB devices, such as a mouse, keyboard, or printer Hard drive Air vents BatteryBottom View About Your Computer Setting Up Your Computer Connecting to the InternetSetting Up Your Internet Connection Setting Up Your ComputerTransferring Information to a New Computer Printer Cable Setting Up a PrinterConnecting a USB Printer USB connector on computer USB printer cableLine Conditioners Power Protection DevicesSurge Protectors Uninterruptible Power Supplies Using the Display Adjusting BrightnessUsing a Projector Using the DisplayMaking Images and Text Look Bigger or Sharper Microsoft Windows XPSetting Display Resolution and Refresh Rate Windows VistaMicrosoft Windows XP Using the Keyboard Numeric KeypadKeyboard Illumination Key CombinationsBattery Power ManagementPower Options Properties window Microsoft Windows Logo Key FunctionsTouch Pad Touch padUsing the Keyboard Your computer Using a BatteryBattery Performance Microsoft Windows Battery Meter Checking the Battery ChargeDell QuickSet Battery Meter Low-Battery Warning Check the Battery ChargeCheck the Battery Health Charge GaugeStandby and Sleep Mode Conserving Battery PowerPower Management Modes Close the display Press FnEsc Hibernate ModePress the power button Close the display Press FnEsc Configuring Power Management Settings Charging the BatteryAccessing Power Options Properties Windows XPRemoving the Battery Storing a BatteryUsing a Battery Using the Camera Accessing the Camera’s Help FileCamera Camera indicator Using the CameraManually Adjusting the Camera Settings Creating a Picture or a VideoGamePanel GamePanel toggle button Using GamePanelUsing GamePanel GamePanel Applications Clock with integrated counter for unread mailPlaying Media Using MultimediaUsing Multimedia DVD player includes the following basic buttons Using Multimedia Copying CD, DVD, and Blu-ray Disc BD Media Stop Skip Back Reverse Arrow Left Mute Volume DownVolume Up How to Copy a CD, DVD or BD Using Blank CD, DVD, and BD MediaHelpful Tips Media Type Read Write RewritableAdjusting the Volume Adjusting the Picture Using Dell MediaDirect If the computer is turned on or in standby or sleep modeIf the computer is turned off or in hibernate mode Dell MediaDirect button Using MultimediaConnecting Your Computer to a TV or Audio Device Connector Using Multimedia Video TV-out connectorConnector Audio connector Video and Standard AudioStandard S-video cable Video and S/PDIF Digital Audio Video cableVideo cable Composite Video and Standard Audio Audio input connectorStandard audio cable Using Multimedia Composite video adapter Composite Video and S/PDIF Digital Audio Composite video adapter Pdif digital audio cable Component Video and Standard Audio Component video adapter Component Video and S/PDIF Digital Audio Component video-output connectors DVI to Hdmi and Standard Audio Enabling the Display Settings for a TV Windows Vista Using Cards Using CardsExpressCards ExpressCard/34Installing an ExpressCard ExpressCard BlanksRemoving an ExpressCard or Blank Memory Card Reader Secure Digital SDInstalling a Memory Card Memory Card BlanksRemoving a Memory Card or Blank Setting Up and Using Networks Setting Up and Using NetworksConnecting a Network or Broadband Modem Cable Setting Up a Network Windows XPWhat You Need to Establish a Wlan Connection Wireless Local Area NetworkChecking Your Wireless Network Card Start Button and Connect To Option Setting Up and Using Networks Connecting to a Wlan Determining the Wireless Network Device Manager Completing the Connection to the WlanMobile Broadband or Wireless Wide Area Network Checking Your Dell Mobile Broadband Card Your order confirmation Microsoft Windows Help and Support100 Connecting to a Mobile Broadband NetworkEnabling/Disabling the Dell Mobile Broadband Card Dell Wi-Fi Catcher Network Locator 101102 Securing Your Computer Security Cable Lock103 Securing Your ComputerPasswords 104Cleaning Your Computer Cleaning Your ComputerComputer, Keyboard, and Display 105CDs, DVDs and BDs 106Troubleshooting Dell Technical Update ServiceDell Diagnostics When to Use the Dell DiagnosticsDuring the assessment, answer any questions that appear Starting the Dell Diagnostics From Your Hard DrivePress and hold the Fn key while powering the computer on 109 Dell Diagnostics Main Menu 110Option Function OptionFunctionTab Function Dell Support Utility111 112 Drive ProblemsClick the Dell Support icon in the notification area 113 Optical drive problemsProblems writing to a CD-RW, DVD+/-RW, or BD-RE drive 114 Mail and Internet ProblemsHard drive problems Error Messages 115116 117 118 119 ExpressCard Problems 120121 Ieee 1394 Device ProblemsKeyboard Problems External Keyboard problems 122Lockups and Software Problems Unexpected charactersComputer does not start Computer stops responding124 Dell MediaDirect problemsSolid blue screen appears Other software problems 125Memory Problems Network ProblemsRun the Dell Diagnostics see Dell Diagnostics on 126Mobile Broadband Wireless Wide Area Network Wwan 127Power Problems 128Printer Problems 129Scanner Problems Sound and Speaker Problems No sound from integrated speakersNo sound from external speakers 131132 Touch Pad or Mouse ProblemsNo sound from headphones 133 Video and Display ProblemsIf the display is blank If the display is difficult to read 134What Is a Driver? DriversIf only part of the display is readable 135Identifying Drivers Reinstalling Drivers and UtilitiesUsing Windows Device Driver Rollback Using the Drivers and Utilities Media 137Troubleshooting 139 Restoring Your Operating System 140141 Using Microsoft Windows System RestoreStarting System Restore Undoing the Last System Restore 143 Using Dell PC Restore and Dell Factory Image RestoreDell PC Restore Troubleshooting 145 Using the Operating System Media Before You Begin147 148 Adding and Replacing Parts Adding and Replacing PartsBefore You Begin Recommended Tools150 Turning Off Your ComputerBefore Working Inside Your Computer 151 Hard Drive Removing the Hard Drive Cage152 Captive screws153 Replacing a Hard Drive in the Hard Drive Cage Screws155 MemoryReplacing the Hard Drive Cage Remove the module from the connector 156 157 Memory module Securing clipMemory module Securing clip Subscriber Identity Module 159Internal Card With Bluetooth Wireless Technology Bluetooth compartmentOptical Drive Slide the drive out of the bay161 Notch162 Traveling With Your Computer Identifying Your ComputerPacking the Computer 163164 Travel TipsTraveling by Air Getting Help Obtaining Assistance165 Getting Help166 Technical Support and Customer ServiceDellConnect Online Services Problems With Your Order AutoTech ServiceAutomated Order-Status Service Product Information168 Returning Items for Warranty Repair or CreditBefore You Call 169 Contacting Dell MB Intel 45 nm Core 2 Duo processor Specifications171 MultiMediaCard MMC 172Supports DDR-II up to 667 MHz Four 4-pin USB 2.0-compliant connectors 173Board TV supportBluetooth speaker adapter 174Transducers Codec175 176 177 178 Appendix Overview179 AppendixViewing the System Setup Screens System Setup ScreensChanging the Boot Sequence Commonly Used Options181 Performing a One-Time BootDiskette Drive Modular bay HDD Internal HDD Optical Drive FCC Notice U.S. Only FCC Class BMacrovision Product Notice 183184 Glossary 185186 187 188 189 190 191 192 193 194 195 196 197 198 199 200 Index Index201 202 203 See also wireless switch 204SIM. See Subscriber Identity Module 205206 See also Mobile Broadband 207208