Dell TM373 Optical drive problems, Problems writing to a CD-RW, DVD+/-RW, or BD-RE drive, 113

E N S U R E T H A T T H E CD, DVD, O R BD M E D I A I S S N A P P E D O N T O T H E S P I N D L E C H E C K T H E C A B L E C O N N E C T I O N S

C H E C K F O R H A R D W A R E I N C O M P A T I B I L I T I E S — See "Troubleshooting Software

and Hardware Problems in the Microsoft® Windows® XP and Microsoft Windows Vista™ Operating Systems" on page 139.

R U N T H E D E L L D I A G N O S T I C S — See "Dell Diagnostics" on page 107.

Optical drive problems

NOTE: High-speed optical drive vibration is normal and may cause noise, which does not indicate a defect in the drive or the media.

NOTE: Because of different regions worldwide and different disc formats, not all DVD titles work in all DVD drives.

Problems writing to a CD-RW, DVD+/-RW, or BD-RE drive

C L O S E O T H E R P R O G R A M S — CD-RW,DVD+/-RW, and BD-RE drives must receive a steady stream of data when writing. If the stream is interrupted, an error occurs. Try closing all programs before you write to the drive.

TU R N O F F S L E E P S T A T E I N W I N D O W S B E F O R E W R I T I N G T O A CD/DVD/BD

D I S C — See "Standby and Sleep Mode" on page 50 for information on Sleep state.

C H A N G E T H E W R I T E S P E E D T O A S L O W E R R A T E — See the help files for your

CD, DVD, or BD creation software.

The drive tray cannot eject

1Ensure that the computer is shut down.

2Straighten a paper clip and insert one end into the eject hole at the front of the drive, then push firmly until the tray is partially ejected.

3Gently pull out the tray until it stops.

The drive makes an unfamiliar scraping or grinding sound

•Ensure that the sound is not caused by the program that is running.

•Ensure that the disc is inserted properly.

Troubleshooting

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