Dell PP06XA, TM373 Drive Problems, Click the Dell Support icon in the notification area, 112

To access the Dell Support Utility:

•Click the Dell Support icon in the notification area.

NOTE: The	icon functions vary when clicking, double-clicking, or
right-clicking.

Or

•Click the Start →All Programs→Dell Support→Dell Support Settings. Ensure that the Show icon on the taskbar option is checked.

NOTE: If the Dell Support Utility is not available from the Start menu, go to support.dell.com and download the software.

Drive Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.

Fill out the "Diagnostics Checklist" on page 169 as you complete these checks.

E N S U R E T H A T M I C R O S O F T ® W I N D O W S ® R E C O G N I Z E S T H E D R I V E —

Windows XP

Click Start→My Computer.

Windows Vista™

Click Start →Computer.

If the drive is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive.

TE S T T H E D R I V E —

•Insert another floppy disk, CD, DVD, or BD to eliminate the possibility that the original media is defective.

•Insert a bootable floppy disk and restart the computer.

C L E A N T H E D R I V E O R D I S K — See "Cleaning Your Computer" on page 105.

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Troubleshooting