Dell 4300 Scanner Problems, Windows XP, Click Control Panel 3 Click Printers and Other Hardware

2H930bk1.book Page 31 Tuesday, November 20, 2001 5:02 PM

VE R I F Y T H A T T H E P R I N T E R I S R E C O G N I Z E D B Y WI N D O W S

Windows XP

1 Click the Start button.

2Click Control Panel.

3Click Printers and Other Hardware.

4Click View installed printers or fax printers. If the printer is listed, right-click the printer name.

5Click Properties, and then select the Ports tab. Ensure that the Print to the following port(s): setting is USB.

Windows Me and Windows 2000

1 Click the Start button, point to Settings, and then click Printers. If the printer is listed, right-click the printer icon.

2 Click Properties, and then select the Details tab in Windows Me and the Ports tab in Windows 2000. Ensure that the Print to the following port(s): setting is USB.

TE S T T H E E L E C T R I C A L O U T L E T — Ensure that the electrical outlet is working by testing it with another device, such as a lamp.

RE I N S T A L L T H E P R I N T E R D R I V E R — See page 18.

CH E C K F O R I N T E R R U P T R E Q U E S T C O N F L I C T S — See page 46.

Scanner Problems

CH E C K T H E PO W E R C A B L E C O N N E C T I O N — If your scanner has a power cable, ensure that the power cable is firmly connected to a working electrical power source and that the scanner is turned on.

CH E C K T H E S C A N N E R C A B L E C O N N E C T I O N — Ensure that the scanner cable is firmly connected to the computer and to the scanner.

UN L O C K T H E S C A N N E R — Ensure that your scanner is unlocked if it has a locking tab or button.

HINT: If you need technical assistance for your scanner, call the scanner’s manufacturer (see the documentation that came with the scanner for the correct phone number). Dell does not cover the scanner’s warranty.

Solving Problems

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