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Solutions Guide
Dell Dimension
Hints, Notices, and Cautions
Abbreviations and Acronyms
Solving Problems
Contents
Setting Up
A program is designed for an earlier Windows operating system
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3 Adding Parts
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4 Appendix
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One-Year End-User Manufacturer Guarantee Latin America and the
Total Satisfaction Return Policy U.S. and Canada Only
Contents
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Safety Instructions
When Using Your Computer
Ergonomic Computing Habits
CAUTION Improper or prolonged keyboard use may result in injury
Use a chair that provides good lower back support
When Working Inside Your Computer
1 Turn off the computer see page 2 Turn off all devices
Protecting Against Electrostatic Discharge
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Setting Up
Connecting a Printer
Setting Up a Home and Office Network Windows XP Only
Transferring Information to a New Computer Windows XP Only
Connecting a Printer
Parallel Printer
USB Printer
Installing the Printer Driver
Transferring Information to a New Computer Windows XP Only
Setting Up a Home and Office Network Windows XP Only
3 Click checklist for creating a network
Turning Off the Computer
Windows XP
Windows Me and Windows
3 Click Turn off
Solving Problems
Finding Solutions
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See page
Get technical assistance from Dell. See page See page
Solving Problems
See page See page See page See page See page See page See page
See page See page See page See page See page See page See page
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Windows Millennium Edition Me and Windows
Accessing Help Files
Microsoft Windows XP
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Power Problems
Start-Up Error Messages
Video and Monitor Problems
If the screen is blank
If the screen is difficult to read
sunlight glare, which can cause poor picture quality
Sound and Speaker Problems
4 Try different settings for Screen resolution and Color quality
Windows XP
2 Click Appearance and Themes
Printer Problems
If you cannot print to a parallel port printer
If you cannot print to a USB printer
Windows XP
2 Click Control Panel 3 Click Printers and Other Hardware
Windows Me and Windows
Scanner Problems
Windows XP
2 Click Control Panel 3 Click Printers and Other Hardware
Windows Me and Windows
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Modem Problems
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Windows XP
2 Click Control Panel 3 Click Network and Internet Connections
4 Click Internet Options
Windows Me
Windows Me and Windows
Mouse Problems
Windows XP
If you cannot save a file to a floppy disk
Keyboard Problems
Drive Problems
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If you cannot play a music CD or install a program from a CD
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If you cannot play a DVD movie
If the CD-RW drive stops writing
Network Problems
If you have a hard drive problem
4 Under Error-checking, click Check Now. 5 Click Start
Windows XP and Windows
Microsoft Windows Error Messages
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General Program Problems
A program crashes
A program stops responding
Windows XP
A program error causes the system to lock up
A solid blue screen appears
A program is designed for an earlier Windows operating system
Follow the instructions on the screen
Internet Connection Problems
If you have a problem with your Internet connection
Windows XP
2 Click Printers and Other Hardware, and then click Phone and Modem
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E-Mail Problems
Resolving Other Technical Problems
Reinstalling Drivers
5 At the Welcome Dell System Owner screen, click Next
6 Click Roll Back Driver
Using the Windows XP Device Driver Rollback
2 Click Properties
Windows XP
2 Click Performance and Maintenance, and then click System
Resolving Software and Hardware Incompatibilities
Windows Me
3 Click the Device Manager tab
5 Click View, and then click Resources by connection
Windows
4 Click Device Manager
Using System Restore
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2 Click Performance and Maintenance
4 Click the System Restore tab
Windows XP
Windows Me
Restoring the Computer to an Earlier Operating State
Creating a Restore Point
2 Click Create a restore point
Undoing the Last System Restore
2 Select Undo my last restoration and click Next
Reinstalling Windows XP
17 Remove the CD from the drive
9 Click Next in the Welcome to Windows Me window
Reinstalling Windows Me
5 Select Start Windows Setup from CD-ROM, and then press Enter
18 Click I accept the Agreement, and then click Next
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Reinstalling Windows
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Adding Parts
Front and Back View of the Computer
CD volume control dial
power button
jack
video connector
DELL CONFIDENTIAL - PRELIMINARY 11/20/01
USB connectors line-out jack
Reattaching the Front Door and Hinge Arms
Reattaching the Front Door
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Reattaching the Hinge Arms
DELL CONFIDENTIAL - PRELIMINARY 11/20/01
5 Lift both hinge arms to the horizontal position
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Opening the Computer Cover
DELL CONFIDENTIAL - PRELIMINARY 11/20/01
arrow release button back of computer
Adding Parts
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release button
Looking Inside Your Computer
DELL CONFIDENTIAL - PRELIMINARY 11/20/01
System Board
PCI card connectors
s u p p o r t . d e l l . c o m
PCI1-PCI4 page
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Adding Cards
DELL CONFIDENTIAL - PRELIMINARY 11/20/01
6 Insert the card into the connector
l l . c o m
HINT The AGP card is removed from the following two illustrations
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7 Ensure that the card is fully seated in the connector
DELL CONFIDENTIAL - PRELIMINARY 11/20/01
Removing Cards
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DELL CONFIDENTIAL - PRELIMINARY 11/20/01
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Adding Memory
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DELL CONFIDENTIAL - PRELIMINARY 11/20/01
9 Close the computer cover see page
Replacing the AGP Card
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Adding a Second Hard Drive
DELL CONFIDENTIAL - PRELIMINARY 11/20/01
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10 Connect a power cable to the drive
DELL CONFIDENTIAL - PRELIMINARY 11/20/01
second hard drive in upper bay
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12 Close the computer cover see page
DELL CONFIDENTIAL - PRELIMINARY 11/20/01
Adding Other Drives
5.25-Inch Devices
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remove front panel insert through here
DELL CONFIDENTIAL - PRELIMINARY 11/20/01
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3.5-Inch Devices
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DELL CONFIDENTIAL - PRELIMINARY 11/20/01
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12 Connect a power cable to the drive
10 Gently slide the drive into the bay until you hear a click
11 Carefully replace the front panel insert
You do not need to replace the drive-bay cover panel
Closing the Computer Cover
DELL CONFIDENTIAL - PRELIMINARY 11/20/01
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Adding Parts
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Specifications Standard Settings Clearing Forgotten Passwords
Replacing the Battery Dell Technical Support Policy U.S. Only
A p p e n d i
Contacting Dell Regulatory Information
Specifications
Microprocessor
System Information
Expansion Bus
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1 Microsoft requires a minimum of 128 MB of memory for Windows XP
2 Present only on computers with built-in audio capabilities
Ports and Connectors continued
Power
Audio3
Video
4 At 35C 95F, the maximum operating altitude is 914 m 3000 ft
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Standard Settings
See the following figure for an example of the main program screen
System Setup Program Screens
Clearing Forgotten Passwords
Viewing Settings
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Replacing the Battery
Definition of “Dell-Installed” Software and Peripherals
Dell Technical Support Policy U.S. Only
Definition of “Third-Party” Software and Peripherals
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Contacting Dell
Contact Numbers and Addresses
Austria Vienna
Website support.euro.dell.com
Barbados
Belgium Brussels
Canada North York, Ontario
Cayman Islands
Chile Santiago
China Xiamen
Czech Republic Prague
Website support.euro.dell.com
Denmark Horsholm
Website support.euro.dell.com
Home and Small Business
Website support.euro.dell.com
Corporate
Website support.euro.dell.com
Hong Kong
India
Ireland Cherrywood
Website support.euro.dell.com
Jamaica
Japan Kawasaki
Website support.jp.dell.com
Korea Seoul
Latin America
Luxembourg
Website support.euro.dell.com
Macau
Mexico
Netherlands Antilles
Netherlands Amsterdam
Website support.euro.dell.com
Norway Lysaker
Website support.euro.dell.com
Panama
Peru
Singapore Singapore
South Africa Johannesburg
09/091
Website support.euro.dell.com
Sweden Upplands Vasby
Website support.euro.dell.com
Switzerland Geneva
Website support.euro.dell.com
Trinidad/Tobago
U.K. Bracknell
Website support.euro.dell.com
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U.S.A. Austin, Texas
US Virgin Islands
Venezuela
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Returning Items for Warranty Repair or Credit
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Regulatory Information
FCC Notices U.S. Only
Reorient or relocate the receiving antenna
Battery Disposal
NOM Information Mexico Only
Limited Warranties and Return Policy
Información para NOM únicamente para México
One-Year Limited Warranty U.S. Only
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Two-Year Limited Warranty U.S. Only
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Limited Warranty Coverage During Year One
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Limited Warranty Coverage During Year Two
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General Provisions
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Three-Year Limited Warranty U.S. Only
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Limited Warranty Coverage During Years Two and Three
Limited Warranty Coverage During Year One
General Provisions
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Four-Year Limited Warranty U.S. Only
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General Provisions
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One-Year Limited Warranty Canada Only
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Appendix
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Two-Year Limited Warranty Canada Only
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Coverage During Year One
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Coverage During Year Two
General Provisions
Three-Year Limited Warranty Canada Only
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Coverage During Year One
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Coverage During Years Two and Three
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General Provisions
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Total Satisfaction Return Policy U.S. and Canada Only
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Guarantee
Exclusions
Making a Claim
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Dell World Trade LP
Dell Computer de Colombia Corporation
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Appendix
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I n d ex
Page
Page
Index 148 Index
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Dell Confidential
Refer to deliverables matrix
in supplier tool kit
Postscript Imaging and Printing Specifications
Localization Supplier
Revise file name
page count, and
page number columns