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Dell 4300 manual Solving Problems

Models: 4300

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Solving Problems

2H930bk1.book Page 21 Tuesday, November 20, 2001 5:02 PM

S E C T I O N 2

Solving Problems

Finding Solutions

Accessing Help Files

Power Problems

Start-Up Error Messages

Video and Monitor Problems

Sound and Speaker Problems

Printer Problems

Scanner Problems

Modem Problems

Mouse Problems

Keyboard Problems

Drive Problems

Network Problems

Microsoft® Windows® Error Messages

General Program Problems

Internet Connection Problems

E-Mail Problems

Resolving Other Technical Problems

Reinstalling Drivers

Resolving Software and Hardware Incompatibilities

Using System Restore

Reinstalling Windows XP

Reinstalling Windows Me

Reinstalling Windows 2000

w w w. d e l l . c o m s u p p o r t . d e l l . c o m

Image 21

Dell 4300 manual Solving Problems

Contents

Solutions Guide Dell Dimension2H930bk1.book Page 1 Tuesday, November 20, 2001 502 PM Abbreviations and Acronyms Hints, Notices, and CautionsContents Setting UpSolving Problems 2H930bk1.book Page 4 Tuesday, November 20, 2001 502 PM A program is designed for an earlier Windows operating system2H930bk1.book Page 5 Tuesday, November 20, 2001 502 PM 3 Adding Parts2H930bk1.book Page 6 Tuesday, November 20, 2001 502 PM 4 AppendixOne-Year End-User Manufacturer Guarantee Latin America and the Total Satisfaction Return Policy U.S. and Canada Only2H930bk1.book Page 7 Tuesday, November 20, 2001 502 PM 2H930bk1.book Page 8 Tuesday, November 20, 2001 502 PM ContentsWhen Using Your Computer Safety InstructionsCAUTION Improper or prolonged keyboard use may result in injury Ergonomic Computing HabitsUse a chair that provides good lower back support 1 Turn off the computer see page 2 Turn off all devices When Working Inside Your ComputerProtecting Against Electrostatic Discharge 2H930bk1.book Page 14 Tuesday, November 20, 2001 502 PM w w w . d e l l . c o m s u p p o r t . d e l l . c o mConnecting a Printer Setting UpSetting Up a Home and Office Network Windows XP Only Transferring Information to a New Computer Windows XP OnlyParallel Printer Connecting a PrinterUSB Printer Transferring Information to a New Computer Windows XP Only Installing the Printer Driver3 Click checklist for creating a network Setting Up a Home and Office Network Windows XP OnlyWindows XP Turning Off the ComputerWindows Me and Windows 3 Click Turn offSolving Problems w w w . d e l l . c o m s u p p o r t . d e l l . c o m Finding SolutionsSee page Get technical assistance from Dell. See page See pageSee page See page See page See page See page See page See page Solving ProblemsSee page See page See page See page See page See page See page 2H930bk1.book Page 23 Tuesday, November 20, 2001 502 PMAccessing Help Files Microsoft Windows XPWindows Millennium Edition Me and Windows Power Problems Start-Up Error Messages2H930bk1.book Page 25 Tuesday, November 20, 2001 502 PM If the screen is blank Video and Monitor Problemssunlight glare, which can cause poor picture quality If the screen is difficult to read4 Try different settings for Screen resolution and Color quality Sound and Speaker ProblemsWindows XP 2 Click Appearance and ThemesIf you cannot print to a parallel port printer Printer ProblemsWindows XP If you cannot print to a USB printer2 Click Control Panel 3 Click Printers and Other Hardware Windows Me and WindowsWindows XP Scanner Problems2 Click Control Panel 3 Click Printers and Other Hardware Windows Me and WindowsModem Problems w w w . d e l l . c o m s u p p o r t . d e l l . c o m2H930bk1.book Page 32 Tuesday, November 20, 2001 502 PM 2 Click Control Panel 3 Click Network and Internet Connections Windows XP4 Click Internet Options Windows MeMouse Problems Windows XPWindows Me and Windows Keyboard Problems Drive ProblemsIf you cannot save a file to a floppy disk If you cannot play a music CD or install a program from a CD w w w . d e l l . c o m s u p p o r t . d e l l . c o m2H930bk1.book Page 36 Tuesday, November 20, 2001 502 PM If you cannot play a DVD movie If the CD-RW drive stops writing2H930bk1.book Page 37 Tuesday, November 20, 2001 502 PM If you have a hard drive problem Network Problems4 Under Error-checking, click Check Now. 5 Click Start Windows XP and Windows2H930bk1.book Page 39 Tuesday, November 20, 2001 502 PM Microsoft Windows Error MessagesA program crashes General Program ProblemsA program stops responding Windows XPA solid blue screen appears A program error causes the system to lock upA program is designed for an earlier Windows operating system Follow the instructions on the screenIf you have a problem with your Internet connection Internet Connection ProblemsWindows XP 2 Click Printers and Other Hardware, and then click Phone and ModemE-Mail Problems Resolving Other Technical Problems2H930bk1.book Page 43 Tuesday, November 20, 2001 502 PM 5 At the Welcome Dell System Owner screen, click Next Reinstalling DriversUsing the Windows XP Device Driver Rollback 2 Click Properties6 Click Roll Back Driver 2 Click Performance and Maintenance, and then click System Resolving Software and Hardware IncompatibilitiesWindows XP 3 Click the Device Manager tab Windows MeWindows 4 Click Device Manager5 Click View, and then click Resources by connection 2H930bk1.book Page 49 Tuesday, November 20, 2001 502 PM Using System Restore4 Click the System Restore tab 2 Click Performance and MaintenanceWindows XP Windows MeCreating a Restore Point 2 Click Create a restore pointRestoring the Computer to an Earlier Operating State 2 Select Undo my last restoration and click Next Undoing the Last System RestoreReinstalling Windows XP 17 Remove the CD from the drive Reinstalling Windows Me 5 Select Start Windows Setup from CD-ROM, and then press Enter9 Click Next in the Welcome to Windows Me window 2H930bk1.book Page 56 Tuesday, November 20, 2001 502 PM 18 Click I accept the Agreement, and then click Next2H930bk1.book Page 57 Tuesday, November 20, 2001 502 PM Reinstalling Windows2H930bk1.book Page 58 Tuesday, November 20, 2001 502 PM Adding Parts CD volume control dial Front and Back View of the Computerpower button jackDELL CONFIDENTIAL - PRELIMINARY 11/20/01 USB connectors line-out jackvideo connector Reattaching the Front Door Reattaching the Front Door and Hinge ArmsReattaching the Hinge Arms DELL CONFIDENTIAL - PRELIMINARY 11/20/012H930bk1.book Page 63 Tuesday, November 20, 2001 502 PM 5 Lift both hinge arms to the horizontal position Opening the Computer Cover DELL CONFIDENTIAL - PRELIMINARY 11/20/012H930bk1.book Page 65 Tuesday, November 20, 2001 502 PM Adding Parts arrow release button back of computerw w w . d e l l . c o m s u p p o r t . d e l l . c o m release buttonDELL CONFIDENTIAL - PRELIMINARY 11/20/01 Looking Inside Your ComputerPCI card connectors System Boards u p p o r t . d e l l . c o m PCI1-PCI4 pageAdding Cards DELL CONFIDENTIAL - PRELIMINARY 11/20/012H930bk1.book Page 69 Tuesday, November 20, 2001 502 PM l l . c o m 6 Insert the card into the connectorHINT The AGP card is removed from the following two illustrations 2H930bk1.book Page 70 Tuesday, November 20, 2001 502 PMDELL CONFIDENTIAL - PRELIMINARY 11/20/01 7 Ensure that the card is fully seated in the connector2H930bk1.book Page 72 Tuesday, November 20, 2001 502 PM Removing Cards2H930bk1.book Page 73 Tuesday, November 20, 2001 502 PM DELL CONFIDENTIAL - PRELIMINARY 11/20/012H930bk1.book Page 74 Tuesday, November 20, 2001 502 PM Adding Memory9 Close the computer cover see page DELL CONFIDENTIAL - PRELIMINARY 11/20/012H930bk1.book Page 76 Tuesday, November 20, 2001 502 PM Replacing the AGP CardAdding a Second Hard Drive DELL CONFIDENTIAL - PRELIMINARY 11/20/012H930bk1.book Page 77 Tuesday, November 20, 2001 502 PM 2H930bk1.book Page 78 Tuesday, November 20, 2001 502 PM DELL CONFIDENTIAL - PRELIMINARY 11/20/01 10 Connect a power cable to the drivesecond hard drive in upper bay 2H930bk1.book Page 79 Tuesday, November 20, 2001 502 PM12 Close the computer cover see page Adding Other Drives 5.25-Inch DevicesDELL CONFIDENTIAL - PRELIMINARY 11/20/01 w w w . d e l l . c o m s u p p o r t . d e l l . c o m remove front panel insert through here2H930bk1.book Page 82 Tuesday, November 20, 2001 502 PM 2H930bk1.book Page 83 Tuesday, November 20, 2001 502 PM DELL CONFIDENTIAL - PRELIMINARY 11/20/012H930bk1.book Page 84 Tuesday, November 20, 2001 502 PM 3.5-Inch Devices2H930bk1.book Page 85 Tuesday, November 20, 2001 502 PM DELL CONFIDENTIAL - PRELIMINARY 11/20/0110 Gently slide the drive into the bay until you hear a click 12 Connect a power cable to the drive11 Carefully replace the front panel insert You do not need to replace the drive-bay cover panelDELL CONFIDENTIAL - PRELIMINARY 11/20/01 Closing the Computer CoverAdding Parts w w w . d e l l . c o m s u p p o r t . d e l l . c o m2H930bk1.book Page 88 Tuesday, November 20, 2001 502 PM Replacing the Battery Dell Technical Support Policy U.S. Only Specifications Standard Settings Clearing Forgotten PasswordsA p p e n d i Contacting Dell Regulatory InformationMicroprocessor SpecificationsSystem Information Expansion Bus1 Microsoft requires a minimum of 128 MB of memory for Windows XP 2 Present only on computers with built-in audio capabilities2H930bk1.book Page 91 Tuesday, November 20, 2001 502 PM Power Ports and Connectors continuedAudio3 Video2H930bk1.book Page 93 Tuesday, November 20, 2001 502 PM 4 At 35C 95F, the maximum operating altitude is 914 m 3000 ftSee the following figure for an example of the main program screen Standard SettingsClearing Forgotten Passwords Viewing SettingsSystem Setup Program Screens 2H930bk1.book Page 96 Tuesday, November 20, 2001 502 PM Replacing the Battery Dell Technical Support Policy U.S. Only Definition of “Dell-Installed” Software and Peripherals2H930bk1.book Page 99 Tuesday, November 20, 2001 502 PM Definition of “Third-Party” Software and PeripheralsContact Numbers and Addresses Contacting DellWebsite support.euro.dell.com Austria ViennaBarbados Belgium BrusselsCayman Islands Canada North York, OntarioChile Santiago China XiamenWebsite support.euro.dell.com Czech Republic PragueDenmark Horsholm Website support.euro.dell.comWebsite support.euro.dell.com Home and Small BusinessCorporate Website support.euro.dell.comIndia Hong KongIreland Cherrywood Website support.euro.dell.comJapan Kawasaki JamaicaWebsite support.jp.dell.com Korea SeoulLuxembourg Latin AmericaWebsite support.euro.dell.com MacauNetherlands Antilles MexicoNetherlands Amsterdam Website support.euro.dell.comWebsite support.euro.dell.com Norway LysakerPanama PeruSouth Africa Johannesburg Singapore Singapore09/091 Website support.euro.dell.comWebsite support.euro.dell.com Sweden Upplands VasbySwitzerland Geneva Website support.euro.dell.comU.K. Bracknell Trinidad/TobagoWebsite support.euro.dell.com 2H930bk1.book Page 112 Tuesday, November 20, 2001 502 PMUS Virgin Islands U.S.A. Austin, TexasVenezuela 2H930bk1.book Page 113 Tuesday, November 20, 2001 502 PM2H930bk1.book Page 114 Tuesday, November 20, 2001 502 PM Returning Items for Warranty Repair or CreditRegulatory Information FCC Notices U.S. Only Reorient or relocate the receiving antenna NOM Information Mexico Only Battery DisposalInformación para NOM únicamente para México Limited Warranties and Return Policy2H930bk1.book Page 120 Tuesday, November 20, 2001 502 PM One-Year Limited Warranty U.S. Only2H930bk1.book Page 121 Tuesday, November 20, 2001 502 PM 2H930bk1.book Page 122 Tuesday, November 20, 2001 502 PM Two-Year Limited Warranty U.S. Only2H930bk1.book Page 123 Tuesday, November 20, 2001 502 PM Limited Warranty Coverage During Year One2H930bk1.book Page 124 Tuesday, November 20, 2001 502 PM Limited Warranty Coverage During Year Two2H930bk1.book Page 125 Tuesday, November 20, 2001 502 PM General Provisions2H930bk1.book Page 126 Tuesday, November 20, 2001 502 PM Three-Year Limited Warranty U.S. OnlyLimited Warranty Coverage During Years Two and Three Limited Warranty Coverage During Year One2H930bk1.book Page 127 Tuesday, November 20, 2001 502 PM 2H930bk1.book Page 128 Tuesday, November 20, 2001 502 PM General Provisions2H930bk1.book Page 129 Tuesday, November 20, 2001 502 PM Four-Year Limited Warranty U.S. Only2H930bk1.book Page 130 Tuesday, November 20, 2001 502 PM 2H930bk1.book Page 131 Tuesday, November 20, 2001 502 PM General Provisions2H930bk1.book Page 132 Tuesday, November 20, 2001 502 PM One-Year Limited Warranty Canada Only2H930bk1.book Page 133 Tuesday, November 20, 2001 502 PM Appendix2H930bk1.book Page 134 Tuesday, November 20, 2001 502 PM Two-Year Limited Warranty Canada Only2H930bk1.book Page 135 Tuesday, November 20, 2001 502 PM Coverage During Year OneCoverage During Year Two General Provisions2H930bk1.book Page 136 Tuesday, November 20, 2001 502 PM 2H930bk1.book Page 137 Tuesday, November 20, 2001 502 PM Three-Year Limited Warranty Canada Only2H930bk1.book Page 138 Tuesday, November 20, 2001 502 PM Coverage During Year One2H930bk1.book Page 139 Tuesday, November 20, 2001 502 PM Coverage During Years Two and Three2H930bk1.book Page 140 Tuesday, November 20, 2001 502 PM General Provisions2H930bk1.book Page 141 Tuesday, November 20, 2001 502 PM Total Satisfaction Return Policy U.S. and Canada OnlyExclusions GuaranteeMaking a Claim 2H930bk1.book Page 142 Tuesday, November 20, 2001 502 PMDell Computer de Colombia Corporation Dell World Trade LPAppendix w w w . d e l l . c o m s u p p o r t . d e l l . c o m2H930bk1.book Page 144 Tuesday, November 20, 2001 502 PM I n d ex Page Page 2H930bk1.book Page 148 Tuesday, November 20, 2001 502 PM Index 148 IndexRefer to deliverables matrix Dell Confidentialin supplier tool kit Postscript Imaging and Printing SpecificationsRevise file name Localization Supplierpage count, and page number columns