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Dell 4300 Finding Solutions, w w w . d e l l . c o m s u p p o r t . d e l l . c o m, See page

Models: 4300

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2H930bk1.book Page 22 Tuesday, November 20, 2001 5:02 PM

w w w . d e l l . c o m s u p p o r t . d e l l . c o m

Finding Solutions

Sometimes it’s difficult to figure out where to go for answers. Use this chart to help you quickly find the answers to your questions.

See page 25.

Get technical assistance from Dell. See page 100.

See page 25.

Solving Problems

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Dell 4300 manual Finding Solutions, w w w . d e l l . c o m s u p p o r t . d e l l . c o m, See page

Contents

Dell Dimension Solutions Guide2H930bk1.book Page 1 Tuesday, November 20, 2001 502 PM Hints, Notices, and Cautions Abbreviations and AcronymsSetting Up ContentsSolving Problems A program is designed for an earlier Windows operating system 2H930bk1.book Page 4 Tuesday, November 20, 2001 502 PM3 Adding Parts 2H930bk1.book Page 5 Tuesday, November 20, 2001 502 PM4 Appendix 2H930bk1.book Page 6 Tuesday, November 20, 2001 502 PMTotal Satisfaction Return Policy U.S. and Canada Only One-Year End-User Manufacturer Guarantee Latin America and the2H930bk1.book Page 7 Tuesday, November 20, 2001 502 PM Contents 2H930bk1.book Page 8 Tuesday, November 20, 2001 502 PMSafety Instructions When Using Your ComputerErgonomic Computing Habits CAUTION Improper or prolonged keyboard use may result in injuryUse a chair that provides good lower back support When Working Inside Your Computer 1 Turn off the computer see page 2 Turn off all devicesProtecting Against Electrostatic Discharge w w w . d e l l . c o m s u p p o r t . d e l l . c o m 2H930bk1.book Page 14 Tuesday, November 20, 2001 502 PMSetting Up a Home and Office Network Windows XP Only Setting UpConnecting a Printer Transferring Information to a New Computer Windows XP OnlyConnecting a Printer Parallel PrinterUSB Printer Installing the Printer Driver Transferring Information to a New Computer Windows XP OnlySetting Up a Home and Office Network Windows XP Only 3 Click checklist for creating a networkWindows Me and Windows Turning Off the ComputerWindows XP 3 Click Turn offSolving Problems See page Finding Solutionsw w w . d e l l . c o m s u p p o r t . d e l l . c o m Get technical assistance from Dell. See page See pageSee page See page See page See page See page See page See page Solving ProblemsSee page See page See page See page See page See page See page 2H930bk1.book Page 23 Tuesday, November 20, 2001 502 PMMicrosoft Windows XP Accessing Help FilesWindows Millennium Edition Me and Windows Start-Up Error Messages Power Problems2H930bk1.book Page 25 Tuesday, November 20, 2001 502 PM Video and Monitor Problems If the screen is blankIf the screen is difficult to read sunlight glare, which can cause poor picture qualityWindows XP Sound and Speaker Problems4 Try different settings for Screen resolution and Color quality 2 Click Appearance and ThemesPrinter Problems If you cannot print to a parallel port printer2 Click Control Panel 3 Click Printers and Other Hardware If you cannot print to a USB printerWindows XP Windows Me and Windows2 Click Control Panel 3 Click Printers and Other Hardware Scanner ProblemsWindows XP Windows Me and Windowsw w w . d e l l . c o m s u p p o r t . d e l l . c o m Modem Problems2H930bk1.book Page 32 Tuesday, November 20, 2001 502 PM 4 Click Internet Options Windows XP2 Click Control Panel 3 Click Network and Internet Connections Windows MeWindows XP Mouse ProblemsWindows Me and Windows Drive Problems Keyboard ProblemsIf you cannot save a file to a floppy disk w w w . d e l l . c o m s u p p o r t . d e l l . c o m If you cannot play a music CD or install a program from a CD2H930bk1.book Page 36 Tuesday, November 20, 2001 502 PM If the CD-RW drive stops writing If you cannot play a DVD movie2H930bk1.book Page 37 Tuesday, November 20, 2001 502 PM 4 Under Error-checking, click Check Now. 5 Click Start Network ProblemsIf you have a hard drive problem Windows XP and WindowsMicrosoft Windows Error Messages 2H930bk1.book Page 39 Tuesday, November 20, 2001 502 PMA program stops responding General Program ProblemsA program crashes Windows XPA program is designed for an earlier Windows operating system A program error causes the system to lock upA solid blue screen appears Follow the instructions on the screenWindows XP Internet Connection ProblemsIf you have a problem with your Internet connection 2 Click Printers and Other Hardware, and then click Phone and ModemResolving Other Technical Problems E-Mail Problems2H930bk1.book Page 43 Tuesday, November 20, 2001 502 PM Reinstalling Drivers 5 At the Welcome Dell System Owner screen, click Next2 Click Properties Using the Windows XP Device Driver Rollback6 Click Roll Back Driver Resolving Software and Hardware Incompatibilities 2 Click Performance and Maintenance, and then click SystemWindows XP Windows Me 3 Click the Device Manager tab4 Click Device Manager Windows5 Click View, and then click Resources by connection Using System Restore 2H930bk1.book Page 49 Tuesday, November 20, 2001 502 PMWindows XP 2 Click Performance and Maintenance4 Click the System Restore tab Windows Me2 Click Create a restore point Creating a Restore PointRestoring the Computer to an Earlier Operating State Undoing the Last System Restore 2 Select Undo my last restoration and click NextReinstalling Windows XP 17 Remove the CD from the drive 5 Select Start Windows Setup from CD-ROM, and then press Enter Reinstalling Windows Me9 Click Next in the Welcome to Windows Me window 18 Click I accept the Agreement, and then click Next 2H930bk1.book Page 56 Tuesday, November 20, 2001 502 PMReinstalling Windows 2H930bk1.book Page 57 Tuesday, November 20, 2001 502 PM2H930bk1.book Page 58 Tuesday, November 20, 2001 502 PM Adding Parts power button Front and Back View of the ComputerCD volume control dial jackUSB connectors line-out jack DELL CONFIDENTIAL - PRELIMINARY 11/20/01video connector Reattaching the Front Door and Hinge Arms Reattaching the Front DoorDELL CONFIDENTIAL - PRELIMINARY 11/20/01 Reattaching the Hinge Arms2H930bk1.book Page 63 Tuesday, November 20, 2001 502 PM 5 Lift both hinge arms to the horizontal position DELL CONFIDENTIAL - PRELIMINARY 11/20/01 Opening the Computer Cover2H930bk1.book Page 65 Tuesday, November 20, 2001 502 PM w w w . d e l l . c o m s u p p o r t . d e l l . c o m arrow release button back of computerAdding Parts release buttonLooking Inside Your Computer DELL CONFIDENTIAL - PRELIMINARY 11/20/01s u p p o r t . d e l l . c o m System BoardPCI card connectors PCI1-PCI4 pageDELL CONFIDENTIAL - PRELIMINARY 11/20/01 Adding Cards2H930bk1.book Page 69 Tuesday, November 20, 2001 502 PM HINT The AGP card is removed from the following two illustrations 6 Insert the card into the connectorl l . c o m 2H930bk1.book Page 70 Tuesday, November 20, 2001 502 PM7 Ensure that the card is fully seated in the connector DELL CONFIDENTIAL - PRELIMINARY 11/20/01Removing Cards 2H930bk1.book Page 72 Tuesday, November 20, 2001 502 PMDELL CONFIDENTIAL - PRELIMINARY 11/20/01 2H930bk1.book Page 73 Tuesday, November 20, 2001 502 PMAdding Memory 2H930bk1.book Page 74 Tuesday, November 20, 2001 502 PMDELL CONFIDENTIAL - PRELIMINARY 11/20/01 9 Close the computer cover see pageReplacing the AGP Card 2H930bk1.book Page 76 Tuesday, November 20, 2001 502 PMDELL CONFIDENTIAL - PRELIMINARY 11/20/01 Adding a Second Hard Drive2H930bk1.book Page 77 Tuesday, November 20, 2001 502 PM 2H930bk1.book Page 78 Tuesday, November 20, 2001 502 PM second hard drive in upper bay 10 Connect a power cable to the driveDELL CONFIDENTIAL - PRELIMINARY 11/20/01 2H930bk1.book Page 79 Tuesday, November 20, 2001 502 PM12 Close the computer cover see page 5.25-Inch Devices Adding Other DrivesDELL CONFIDENTIAL - PRELIMINARY 11/20/01 remove front panel insert through here w w w . d e l l . c o m s u p p o r t . d e l l . c o m2H930bk1.book Page 82 Tuesday, November 20, 2001 502 PM DELL CONFIDENTIAL - PRELIMINARY 11/20/01 2H930bk1.book Page 83 Tuesday, November 20, 2001 502 PM3.5-Inch Devices 2H930bk1.book Page 84 Tuesday, November 20, 2001 502 PMDELL CONFIDENTIAL - PRELIMINARY 11/20/01 2H930bk1.book Page 85 Tuesday, November 20, 2001 502 PM11 Carefully replace the front panel insert 12 Connect a power cable to the drive10 Gently slide the drive into the bay until you hear a click You do not need to replace the drive-bay cover panelClosing the Computer Cover DELL CONFIDENTIAL - PRELIMINARY 11/20/01w w w . d e l l . c o m s u p p o r t . d e l l . c o m Adding Parts2H930bk1.book Page 88 Tuesday, November 20, 2001 502 PM A p p e n d i Specifications Standard Settings Clearing Forgotten PasswordsReplacing the Battery Dell Technical Support Policy U.S. Only Contacting Dell Regulatory InformationSystem Information SpecificationsMicroprocessor Expansion Bus2 Present only on computers with built-in audio capabilities 1 Microsoft requires a minimum of 128 MB of memory for Windows XP2H930bk1.book Page 91 Tuesday, November 20, 2001 502 PM Audio3 Ports and Connectors continuedPower Video4 At 35C 95F, the maximum operating altitude is 914 m 3000 ft 2H930bk1.book Page 93 Tuesday, November 20, 2001 502 PMStandard Settings See the following figure for an example of the main program screenViewing Settings Clearing Forgotten PasswordsSystem Setup Program Screens 2H930bk1.book Page 96 Tuesday, November 20, 2001 502 PM Replacing the Battery Definition of “Dell-Installed” Software and Peripherals Dell Technical Support Policy U.S. OnlyDefinition of “Third-Party” Software and Peripherals 2H930bk1.book Page 99 Tuesday, November 20, 2001 502 PMContacting Dell Contact Numbers and AddressesBarbados Austria ViennaWebsite support.euro.dell.com Belgium BrusselsChile Santiago Canada North York, OntarioCayman Islands China XiamenDenmark Horsholm Czech Republic PragueWebsite support.euro.dell.com Website support.euro.dell.comCorporate Home and Small BusinessWebsite support.euro.dell.com Website support.euro.dell.comIreland Cherrywood Hong KongIndia Website support.euro.dell.comWebsite support.jp.dell.com JamaicaJapan Kawasaki Korea SeoulWebsite support.euro.dell.com Latin AmericaLuxembourg MacauNetherlands Amsterdam MexicoNetherlands Antilles Website support.euro.dell.comPanama Norway LysakerWebsite support.euro.dell.com Peru09/091 Singapore SingaporeSouth Africa Johannesburg Website support.euro.dell.comSwitzerland Geneva Sweden Upplands VasbyWebsite support.euro.dell.com Website support.euro.dell.comWebsite support.euro.dell.com Trinidad/TobagoU.K. Bracknell 2H930bk1.book Page 112 Tuesday, November 20, 2001 502 PMVenezuela U.S.A. Austin, TexasUS Virgin Islands 2H930bk1.book Page 113 Tuesday, November 20, 2001 502 PMReturning Items for Warranty Repair or Credit 2H930bk1.book Page 114 Tuesday, November 20, 2001 502 PMRegulatory Information FCC Notices U.S. Only Reorient or relocate the receiving antenna Battery Disposal NOM Information Mexico OnlyLimited Warranties and Return Policy Información para NOM únicamente para MéxicoOne-Year Limited Warranty U.S. Only 2H930bk1.book Page 120 Tuesday, November 20, 2001 502 PM2H930bk1.book Page 121 Tuesday, November 20, 2001 502 PM Two-Year Limited Warranty U.S. Only 2H930bk1.book Page 122 Tuesday, November 20, 2001 502 PMLimited Warranty Coverage During Year One 2H930bk1.book Page 123 Tuesday, November 20, 2001 502 PMLimited Warranty Coverage During Year Two 2H930bk1.book Page 124 Tuesday, November 20, 2001 502 PMGeneral Provisions 2H930bk1.book Page 125 Tuesday, November 20, 2001 502 PMThree-Year Limited Warranty U.S. Only 2H930bk1.book Page 126 Tuesday, November 20, 2001 502 PMLimited Warranty Coverage During Year One Limited Warranty Coverage During Years Two and Three2H930bk1.book Page 127 Tuesday, November 20, 2001 502 PM General Provisions 2H930bk1.book Page 128 Tuesday, November 20, 2001 502 PMFour-Year Limited Warranty U.S. Only 2H930bk1.book Page 129 Tuesday, November 20, 2001 502 PM2H930bk1.book Page 130 Tuesday, November 20, 2001 502 PM General Provisions 2H930bk1.book Page 131 Tuesday, November 20, 2001 502 PMOne-Year Limited Warranty Canada Only 2H930bk1.book Page 132 Tuesday, November 20, 2001 502 PMAppendix 2H930bk1.book Page 133 Tuesday, November 20, 2001 502 PMTwo-Year Limited Warranty Canada Only 2H930bk1.book Page 134 Tuesday, November 20, 2001 502 PMCoverage During Year One 2H930bk1.book Page 135 Tuesday, November 20, 2001 502 PMGeneral Provisions Coverage During Year Two2H930bk1.book Page 136 Tuesday, November 20, 2001 502 PM Three-Year Limited Warranty Canada Only 2H930bk1.book Page 137 Tuesday, November 20, 2001 502 PMCoverage During Year One 2H930bk1.book Page 138 Tuesday, November 20, 2001 502 PMCoverage During Years Two and Three 2H930bk1.book Page 139 Tuesday, November 20, 2001 502 PMGeneral Provisions 2H930bk1.book Page 140 Tuesday, November 20, 2001 502 PMTotal Satisfaction Return Policy U.S. and Canada Only 2H930bk1.book Page 141 Tuesday, November 20, 2001 502 PMMaking a Claim GuaranteeExclusions 2H930bk1.book Page 142 Tuesday, November 20, 2001 502 PMDell World Trade LP Dell Computer de Colombia Corporationw w w . d e l l . c o m s u p p o r t . d e l l . c o m Appendix2H930bk1.book Page 144 Tuesday, November 20, 2001 502 PM I n d ex Page Page Index 148 Index 2H930bk1.book Page 148 Tuesday, November 20, 2001 502 PMin supplier tool kit Dell ConfidentialRefer to deliverables matrix Postscript Imaging and Printing Specificationspage count, and Localization SupplierRevise file name page number columns