Solutions Guide
Dell Dimension
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Hints, Notices, and Cautions
Abbreviations and Acronyms
Contents
Setting Up
Solving Problems
A program is designed for an earlier Windows operating system
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3 Adding Parts
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4 Appendix
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One-Year End-User Manufacturer Guarantee Latin America and the
Total Satisfaction Return Policy U.S. and Canada Only
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Contents
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Safety Instructions
When Using Your Computer
Ergonomic Computing Habits
CAUTION Improper or prolonged keyboard use may result in injury
Use a chair that provides good lower back support
When Working Inside Your Computer
1 Turn off the computer see page 2 Turn off all devices
Protecting Against Electrostatic Discharge
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Setting Up a Home and Office Network Windows XP Only
Setting Up
Connecting a Printer
Transferring Information to a New Computer Windows XP Only
Connecting a Printer
Parallel Printer
USB Printer
Installing the Printer Driver
Transferring Information to a New Computer Windows XP Only
Setting Up a Home and Office Network Windows XP Only
3 Click checklist for creating a network
Windows Me and Windows
Turning Off the Computer
Windows XP
3 Click Turn off
Solving Problems
See page
Finding Solutions
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Get technical assistance from Dell. See page See page
See page See page See page See page See page See page See page
Solving Problems
See page See page See page See page See page See page See page
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Accessing Help Files
Microsoft Windows XP
Windows Millennium Edition Me and Windows
Power Problems
Start-Up Error Messages
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Video and Monitor Problems
If the screen is blank
If the screen is difficult to read
sunlight glare, which can cause poor picture quality
Windows XP
Sound and Speaker Problems
4 Try different settings for Screen resolution and Color quality
2 Click Appearance and Themes
Printer Problems
If you cannot print to a parallel port printer
2 Click Control Panel 3 Click Printers and Other Hardware
If you cannot print to a USB printer
Windows XP
Windows Me and Windows
2 Click Control Panel 3 Click Printers and Other Hardware
Scanner Problems
Windows XP
Windows Me and Windows
Modem Problems
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4 Click Internet Options
Windows XP
2 Click Control Panel 3 Click Network and Internet Connections
Windows Me
Mouse Problems
Windows XP
Windows Me and Windows
Keyboard Problems
Drive Problems
If you cannot save a file to a floppy disk
If you cannot play a music CD or install a program from a CD
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If you cannot play a DVD movie
If the CD-RW drive stops writing
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4 Under Error-checking, click Check Now. 5 Click Start
Network Problems
If you have a hard drive problem
Windows XP and Windows
Microsoft Windows Error Messages
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A program stops responding
General Program Problems
A program crashes
Windows XP
A program is designed for an earlier Windows operating system
A program error causes the system to lock up
A solid blue screen appears
Follow the instructions on the screen
Windows XP
Internet Connection Problems
If you have a problem with your Internet connection
2 Click Printers and Other Hardware, and then click Phone and Modem
E-Mail Problems
Resolving Other Technical Problems
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Reinstalling Drivers
5 At the Welcome Dell System Owner screen, click Next
Using the Windows XP Device Driver Rollback
2 Click Properties
6 Click Roll Back Driver
2 Click Performance and Maintenance, and then click System
Resolving Software and Hardware Incompatibilities
Windows XP
Windows Me
3 Click the Device Manager tab
Windows
4 Click Device Manager
5 Click View, and then click Resources by connection
Using System Restore
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Windows XP
2 Click Performance and Maintenance
4 Click the System Restore tab
Windows Me
Creating a Restore Point
2 Click Create a restore point
Restoring the Computer to an Earlier Operating State
Undoing the Last System Restore
2 Select Undo my last restoration and click Next
Reinstalling Windows XP
17 Remove the CD from the drive
Reinstalling Windows Me
5 Select Start Windows Setup from CD-ROM, and then press Enter
9 Click Next in the Welcome to Windows Me window
18 Click I accept the Agreement, and then click Next
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Reinstalling Windows
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Adding Parts
power button
Front and Back View of the Computer
CD volume control dial
jack
DELL CONFIDENTIAL - PRELIMINARY 11/20/01
USB connectors line-out jack
video connector
Reattaching the Front Door and Hinge Arms
Reattaching the Front Door
Reattaching the Hinge Arms
DELL CONFIDENTIAL - PRELIMINARY 11/20/01
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5 Lift both hinge arms to the horizontal position
Opening the Computer Cover
DELL CONFIDENTIAL - PRELIMINARY 11/20/01
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arrow release button back of computer
Adding Parts
release button
Looking Inside Your Computer
DELL CONFIDENTIAL - PRELIMINARY 11/20/01
s u p p o r t . d e l l . c o m
System Board
PCI card connectors
PCI1-PCI4 page
Adding Cards
DELL CONFIDENTIAL - PRELIMINARY 11/20/01
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HINT The AGP card is removed from the following two illustrations
6 Insert the card into the connector
l l . c o m
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7 Ensure that the card is fully seated in the connector
DELL CONFIDENTIAL - PRELIMINARY 11/20/01
Removing Cards
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DELL CONFIDENTIAL - PRELIMINARY 11/20/01
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Adding Memory
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DELL CONFIDENTIAL - PRELIMINARY 11/20/01
9 Close the computer cover see page
Replacing the AGP Card
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Adding a Second Hard Drive
DELL CONFIDENTIAL - PRELIMINARY 11/20/01
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second hard drive in upper bay
10 Connect a power cable to the drive
DELL CONFIDENTIAL - PRELIMINARY 11/20/01
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12 Close the computer cover see page
Adding Other Drives
5.25-Inch Devices
DELL CONFIDENTIAL - PRELIMINARY 11/20/01
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remove front panel insert through here
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DELL CONFIDENTIAL - PRELIMINARY 11/20/01
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3.5-Inch Devices
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DELL CONFIDENTIAL - PRELIMINARY 11/20/01
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11 Carefully replace the front panel insert
12 Connect a power cable to the drive
10 Gently slide the drive into the bay until you hear a click
You do not need to replace the drive-bay cover panel
Closing the Computer Cover
DELL CONFIDENTIAL - PRELIMINARY 11/20/01
Adding Parts
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A p p e n d i
Specifications Standard Settings Clearing Forgotten Passwords
Replacing the Battery Dell Technical Support Policy U.S. Only
Contacting Dell Regulatory Information
System Information
Specifications
Microprocessor
Expansion Bus
1 Microsoft requires a minimum of 128 MB of memory for Windows XP
2 Present only on computers with built-in audio capabilities
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Audio3
Ports and Connectors continued
Power
Video
4 At 35C 95F, the maximum operating altitude is 914 m 3000 ft
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Standard Settings
See the following figure for an example of the main program screen
Clearing Forgotten Passwords
Viewing Settings
System Setup Program Screens
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Replacing the Battery
Definition of “Dell-Installed” Software and Peripherals
Dell Technical Support Policy U.S. Only
Definition of “Third-Party” Software and Peripherals
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Contacting Dell
Contact Numbers and Addresses
Barbados
Austria Vienna
Website support.euro.dell.com
Belgium Brussels
Chile Santiago
Canada North York, Ontario
Cayman Islands
China Xiamen
Denmark Horsholm
Czech Republic Prague
Website support.euro.dell.com
Website support.euro.dell.com
Corporate
Home and Small Business
Website support.euro.dell.com
Website support.euro.dell.com
Ireland Cherrywood
Hong Kong
India
Website support.euro.dell.com
Website support.jp.dell.com
Jamaica
Japan Kawasaki
Korea Seoul
Website support.euro.dell.com
Latin America
Luxembourg
Macau
Netherlands Amsterdam
Mexico
Netherlands Antilles
Website support.euro.dell.com
Panama
Norway Lysaker
Website support.euro.dell.com
Peru
09/091
Singapore Singapore
South Africa Johannesburg
Website support.euro.dell.com
Switzerland Geneva
Sweden Upplands Vasby
Website support.euro.dell.com
Website support.euro.dell.com
Website support.euro.dell.com
Trinidad/Tobago
U.K. Bracknell
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Venezuela
U.S.A. Austin, Texas
US Virgin Islands
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Returning Items for Warranty Repair or Credit
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Regulatory Information
FCC Notices U.S. Only
Reorient or relocate the receiving antenna
Battery Disposal
NOM Information Mexico Only
Limited Warranties and Return Policy
Información para NOM únicamente para México
One-Year Limited Warranty U.S. Only
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Two-Year Limited Warranty U.S. Only
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Limited Warranty Coverage During Year One
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Limited Warranty Coverage During Year Two
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General Provisions
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Three-Year Limited Warranty U.S. Only
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Limited Warranty Coverage During Years Two and Three
Limited Warranty Coverage During Year One
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General Provisions
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Four-Year Limited Warranty U.S. Only
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General Provisions
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One-Year Limited Warranty Canada Only
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Appendix
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Two-Year Limited Warranty Canada Only
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Coverage During Year One
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Coverage During Year Two
General Provisions
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Three-Year Limited Warranty Canada Only
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Coverage During Year One
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Coverage During Years Two and Three
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General Provisions
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Total Satisfaction Return Policy U.S. and Canada Only
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Making a Claim
Guarantee
Exclusions
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Dell World Trade LP
Dell Computer de Colombia Corporation
Appendix
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I n d ex
Page
Page
Index 148 Index
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in supplier tool kit
Dell Confidential
Refer to deliverables matrix
Postscript Imaging and Printing Specifications
page count, and
Localization Supplier
Revise file name
page number columns