Dell Dimension
Solutions Guide
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Hints, Notices, and Cautions
Abbreviations and Acronyms
Setting Up
Contents
Solving Problems
A program is designed for an earlier Windows operating system
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3 Adding Parts
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4 Appendix
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Total Satisfaction Return Policy U.S. and Canada Only
One-Year End-User Manufacturer Guarantee Latin America and the
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Contents
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Safety Instructions
When Using Your Computer
Ergonomic Computing Habits
CAUTION Improper or prolonged keyboard use may result in injury
Use a chair that provides good lower back support
When Working Inside Your Computer
1 Turn off the computer see page 2 Turn off all devices
Protecting Against Electrostatic Discharge
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Setting Up a Home and Office Network Windows XP Only
Setting Up
Connecting a Printer
Transferring Information to a New Computer Windows XP Only
Connecting a Printer
Parallel Printer
USB Printer
Installing the Printer Driver
Transferring Information to a New Computer Windows XP Only
Setting Up a Home and Office Network Windows XP Only
3 Click checklist for creating a network
Windows Me and Windows
Turning Off the Computer
Windows XP
3 Click Turn off
Solving Problems
See page
Finding Solutions
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Get technical assistance from Dell. See page See page
See page See page See page See page See page See page See page
Solving Problems
See page See page See page See page See page See page See page
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Microsoft Windows XP
Accessing Help Files
Windows Millennium Edition Me and Windows
Start-Up Error Messages
Power Problems
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Video and Monitor Problems
If the screen is blank
If the screen is difficult to read
sunlight glare, which can cause poor picture quality
Windows XP
Sound and Speaker Problems
4 Try different settings for Screen resolution and Color quality
2 Click Appearance and Themes
Printer Problems
If you cannot print to a parallel port printer
2 Click Control Panel 3 Click Printers and Other Hardware
If you cannot print to a USB printer
Windows XP
Windows Me and Windows
2 Click Control Panel 3 Click Printers and Other Hardware
Scanner Problems
Windows XP
Windows Me and Windows
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Modem Problems
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4 Click Internet Options
Windows XP
2 Click Control Panel 3 Click Network and Internet Connections
Windows Me
Windows XP
Mouse Problems
Windows Me and Windows
Drive Problems
Keyboard Problems
If you cannot save a file to a floppy disk
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If you cannot play a music CD or install a program from a CD
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If the CD-RW drive stops writing
If you cannot play a DVD movie
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4 Under Error-checking, click Check Now. 5 Click Start
Network Problems
If you have a hard drive problem
Windows XP and Windows
Microsoft Windows Error Messages
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A program stops responding
General Program Problems
A program crashes
Windows XP
A program is designed for an earlier Windows operating system
A program error causes the system to lock up
A solid blue screen appears
Follow the instructions on the screen
Windows XP
Internet Connection Problems
If you have a problem with your Internet connection
2 Click Printers and Other Hardware, and then click Phone and Modem
Resolving Other Technical Problems
E-Mail Problems
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Reinstalling Drivers
5 At the Welcome Dell System Owner screen, click Next
2 Click Properties
Using the Windows XP Device Driver Rollback
6 Click Roll Back Driver
Resolving Software and Hardware Incompatibilities
2 Click Performance and Maintenance, and then click System
Windows XP
Windows Me
3 Click the Device Manager tab
4 Click Device Manager
Windows
5 Click View, and then click Resources by connection
Using System Restore
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Windows XP
2 Click Performance and Maintenance
4 Click the System Restore tab
Windows Me
2 Click Create a restore point
Creating a Restore Point
Restoring the Computer to an Earlier Operating State
Undoing the Last System Restore
2 Select Undo my last restoration and click Next
Reinstalling Windows XP
17 Remove the CD from the drive
5 Select Start Windows Setup from CD-ROM, and then press Enter
Reinstalling Windows Me
9 Click Next in the Welcome to Windows Me window
18 Click I accept the Agreement, and then click Next
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Reinstalling Windows
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Adding Parts
power button
Front and Back View of the Computer
CD volume control dial
jack
USB connectors line-out jack
DELL CONFIDENTIAL - PRELIMINARY 11/20/01
video connector
Reattaching the Front Door and Hinge Arms
Reattaching the Front Door
DELL CONFIDENTIAL - PRELIMINARY 11/20/01
Reattaching the Hinge Arms
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5 Lift both hinge arms to the horizontal position
DELL CONFIDENTIAL - PRELIMINARY 11/20/01
Opening the Computer Cover
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arrow release button back of computer
Adding Parts
release button
Looking Inside Your Computer
DELL CONFIDENTIAL - PRELIMINARY 11/20/01
s u p p o r t . d e l l . c o m
System Board
PCI card connectors
PCI1-PCI4 page
DELL CONFIDENTIAL - PRELIMINARY 11/20/01
Adding Cards
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HINT The AGP card is removed from the following two illustrations
6 Insert the card into the connector
l l . c o m
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7 Ensure that the card is fully seated in the connector
DELL CONFIDENTIAL - PRELIMINARY 11/20/01
Removing Cards
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DELL CONFIDENTIAL - PRELIMINARY 11/20/01
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Adding Memory
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DELL CONFIDENTIAL - PRELIMINARY 11/20/01
9 Close the computer cover see page
Replacing the AGP Card
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DELL CONFIDENTIAL - PRELIMINARY 11/20/01
Adding a Second Hard Drive
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second hard drive in upper bay
10 Connect a power cable to the drive
DELL CONFIDENTIAL - PRELIMINARY 11/20/01
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12 Close the computer cover see page
5.25-Inch Devices
Adding Other Drives
DELL CONFIDENTIAL - PRELIMINARY 11/20/01
remove front panel insert through here
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DELL CONFIDENTIAL - PRELIMINARY 11/20/01
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3.5-Inch Devices
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DELL CONFIDENTIAL - PRELIMINARY 11/20/01
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11 Carefully replace the front panel insert
12 Connect a power cable to the drive
10 Gently slide the drive into the bay until you hear a click
You do not need to replace the drive-bay cover panel
Closing the Computer Cover
DELL CONFIDENTIAL - PRELIMINARY 11/20/01
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Adding Parts
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A p p e n d i
Specifications Standard Settings Clearing Forgotten Passwords
Replacing the Battery Dell Technical Support Policy U.S. Only
Contacting Dell Regulatory Information
System Information
Specifications
Microprocessor
Expansion Bus
2 Present only on computers with built-in audio capabilities
1 Microsoft requires a minimum of 128 MB of memory for Windows XP
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Audio3
Ports and Connectors continued
Power
Video
4 At 35C 95F, the maximum operating altitude is 914 m 3000 ft
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Standard Settings
See the following figure for an example of the main program screen
Viewing Settings
Clearing Forgotten Passwords
System Setup Program Screens
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Replacing the Battery
Definition of “Dell-Installed” Software and Peripherals
Dell Technical Support Policy U.S. Only
Definition of “Third-Party” Software and Peripherals
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Contacting Dell
Contact Numbers and Addresses
Barbados
Austria Vienna
Website support.euro.dell.com
Belgium Brussels
Chile Santiago
Canada North York, Ontario
Cayman Islands
China Xiamen
Denmark Horsholm
Czech Republic Prague
Website support.euro.dell.com
Website support.euro.dell.com
Corporate
Home and Small Business
Website support.euro.dell.com
Website support.euro.dell.com
Ireland Cherrywood
Hong Kong
India
Website support.euro.dell.com
Website support.jp.dell.com
Jamaica
Japan Kawasaki
Korea Seoul
Website support.euro.dell.com
Latin America
Luxembourg
Macau
Netherlands Amsterdam
Mexico
Netherlands Antilles
Website support.euro.dell.com
Panama
Norway Lysaker
Website support.euro.dell.com
Peru
09/091
Singapore Singapore
South Africa Johannesburg
Website support.euro.dell.com
Switzerland Geneva
Sweden Upplands Vasby
Website support.euro.dell.com
Website support.euro.dell.com
Website support.euro.dell.com
Trinidad/Tobago
U.K. Bracknell
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Venezuela
U.S.A. Austin, Texas
US Virgin Islands
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Returning Items for Warranty Repair or Credit
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Regulatory Information
FCC Notices U.S. Only
Reorient or relocate the receiving antenna
Battery Disposal
NOM Information Mexico Only
Limited Warranties and Return Policy
Información para NOM únicamente para México
One-Year Limited Warranty U.S. Only
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Two-Year Limited Warranty U.S. Only
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Limited Warranty Coverage During Year One
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Limited Warranty Coverage During Year Two
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General Provisions
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Three-Year Limited Warranty U.S. Only
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Limited Warranty Coverage During Year One
Limited Warranty Coverage During Years Two and Three
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General Provisions
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Four-Year Limited Warranty U.S. Only
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General Provisions
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One-Year Limited Warranty Canada Only
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Appendix
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Two-Year Limited Warranty Canada Only
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Coverage During Year One
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General Provisions
Coverage During Year Two
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Three-Year Limited Warranty Canada Only
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Coverage During Year One
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Coverage During Years Two and Three
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General Provisions
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Total Satisfaction Return Policy U.S. and Canada Only
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Making a Claim
Guarantee
Exclusions
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Dell World Trade LP
Dell Computer de Colombia Corporation
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Appendix
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I n d ex
Page
Page
Index 148 Index
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in supplier tool kit
Dell Confidential
Refer to deliverables matrix
Postscript Imaging and Printing Specifications
page count, and
Localization Supplier
Revise file name
page number columns