Technical Support and Customer Service, 166 | Dell PP06XA, TM373

Technical Support and Customer Service

Dell's support service is available to answer your questions about Dell™ hardware. Our support staff uses computer-based diagnostics to provide fast, accurate answers.

To contact Dell's support service, see "Before You Call" on page 168, and then see the contact information for your region or go to support.dell.com.

DellConnect

DellConnect is a simple online access tool that allows a Dell service and support associate to access your computer through a broadband connection, diagnose your problem and repair it all under your supervision. For more information, go to support.dell.com and click DellConnect.

Online Services

You can learn about Dell products and services on the following websites:

www.dell.com

www.dell.com/ap (Asian/Pacific countries only)

www.dell.com/jp (Japan only)

www.euro.dell.com (Europe only)

www.dell.com/la (Latin American and Caribbean countries)

www.dell.ca (Canada only)

You can access Dell Support through the following websites and e-mail addresses:

•Dell Support websites support.dell.com support.jp.dell.com (Japan only) support.euro.dell.com (Europe only)

•Dell Support e-mail addresses mobile_support@us.dell.com support@us.dell.com

la-techsupport@dell.com (Latin America and Caribbean countries only) apsupport@dell.com (Asian/Pacific countries only)

166

Getting Help

Image 166

Dell PP06XA, TM373 owner manual Technical Support and Customer Service, DellConnect Online Services, 166

Contents

W . d e l l . c o m s u p p o r t . d e l l . c o m April TM373 Contents Setting Display Resolution and Refresh Rate Microsoft Windows Logo Key Functions Microsoft Windows Battery Meter Accessing Power Options Properties Installing an ExpressCard Removing an ExpressCard or Blank Dell Wi-Fi Catcher Network Locator Connecting a Network or Broadband Modem CableMobile Broadband or Wireless Wide Area Network Computer, Keyboard, and Display External Keyboard problems Dell Technical Update ServiceMail and Internet Problems Lockups and Software Problems 130 128129 136 Turning Off Your Computer Technical Support and Customer ServiceAutomated Order-Status Service Before Working Inside Your Computer Changing the Boot Sequence 180 Returning Items for Warranty Repair or CreditViewing the System Setup Screens 180 179 Contents Drivers for my computer Finding InformationWhat Are You Looking For? Find It Here My device documentation What Are You Looking For? Find It Here Warranty information Diagram may vary Windows license label incorporates a Other Dell customers Upgrades Upgrade information forMeasure,the newly designed Microsoft Missing portion or hole to discourage How to personalize my desktop How to use Windows XP orHow to work with programs and files Problem Dell QuickSet How to change the LED colors forOther items controlled by Zones, play various LED effects like Finding Information Front View About Your ComputerAbout Your Computer Touch pad Left speaker Camera indicatorDisplay latch V I C E S T a T U S L I G H T S About Your Computer Dell MediaDirect button About Your Computer Y B O a R D S T a T U S L I G H T S Left Side View DVI-I connector Dual link Video connector USB connectorOptical drive Secure Digital SD Sdio Security cable slot Right Side ViewExpress card slot Off About Your Computer Air vents AC adapter connector Off No signal foundBack View AC a D a P T E R C O N N E C T O R Connect USB devices, such as a mouse, keyboard, or printer Bottom View BatteryHard drive Air vents About Your Computer Setting Up Your Internet Connection Setting Up Your ComputerConnecting to the Internet Setting Up Your Computer Transferring Information to a New Computer Connecting a USB Printer Setting Up a PrinterPrinter Cable USB connector on computer USB printer cable Surge Protectors Power Protection DevicesLine Conditioners Uninterruptible Power Supplies Using a Projector Using the DisplayAdjusting Brightness Using the Display Making Images and Text Look Bigger or Sharper Microsoft Windows XP Setting Display Resolution and Refresh Rate Windows Vista Microsoft Windows XP Keyboard Illumination Using the KeyboardNumeric Keypad Key Combinations Power Options Properties window BatteryPower Management Microsoft Windows Logo Key Functions Touch Pad Touch pad Using the Keyboard Battery Performance Using a BatteryYour computer Dell QuickSet Battery Meter Checking the Battery ChargeMicrosoft Windows Battery Meter Check the Battery Health Low-Battery WarningCheck the Battery Charge Charge Gauge Power Management Modes Conserving Battery PowerStandby and Sleep Mode Press the power button Close the display Press FnEsc Hibernate ModeClose the display Press FnEsc Accessing Power Options Properties Configuring Power Management SettingsCharging the Battery Windows XP Removing the Battery Storing a Battery Using a Battery Camera Camera indicator Using the CameraAccessing the Camera’s Help File Using the Camera Manually Adjusting the Camera Settings Creating a Picture or a Video Using GamePanel Using GamePanelGamePanel GamePanel toggle button GamePanel Applications Clock with integrated counter for unread mail Using Multimedia Using MultimediaPlaying Media DVD player includes the following basic buttons Using Multimedia Volume Up Stop Skip Back Reverse Arrow Left Mute Volume DownCopying CD, DVD, and Blu-ray Disc BD Media How to Copy a CD, DVD or BD Using Blank CD, DVD, and BD Media Helpful Tips Media Type Read Write Rewritable Adjusting the Volume Adjusting the Picture If the computer is turned off or in hibernate mode Using Dell MediaDirectIf the computer is turned on or in standby or sleep mode Dell MediaDirect button Using Multimedia Connecting Your Computer to a TV or Audio Device Connector Video TV-out connectorConnector Using Multimedia Audio connector Video and Standard Audio Standard S-video cable Video and S/PDIF Digital Audio Video cable Video cable Standard audio cable Using Multimedia Audio input connectorComposite Video and Standard Audio Composite video adapter Composite Video and S/PDIF Digital Audio Composite video adapter Pdif digital audio cable Component Video and Standard Audio Component video adapter Component Video and S/PDIF Digital Audio Component video-output connectors DVI to Hdmi and Standard Audio Enabling the Display Settings for a TV Windows Vista ExpressCards Using CardsUsing Cards ExpressCard/34 Installing an ExpressCard ExpressCard Blanks Removing an ExpressCard or Blank Memory Card Reader Secure Digital SD Installing a Memory Card Memory Card Blanks Removing a Memory Card or Blank Connecting a Network or Broadband Modem Cable Setting Up and Using NetworksSetting Up and Using Networks Setting Up a Network Windows XP Checking Your Wireless Network Card Wireless Local Area NetworkWhat You Need to Establish a Wlan Connection Start Button and Connect To Option Setting Up and Using Networks Connecting to a Wlan Determining the Wireless Network Device Manager Completing the Connection to the Wlan Mobile Broadband or Wireless Wide Area Network Checking Your Dell Mobile Broadband Card Your order confirmation Microsoft Windows Help and Support Enabling/Disabling the Dell Mobile Broadband Card Connecting to a Mobile Broadband Network100 Dell Wi-Fi Catcher Network Locator 101 102 103 Securing Your ComputerSecurity Cable Lock Securing Your Computer Passwords 104 Computer, Keyboard, and Display Cleaning Your ComputerCleaning Your Computer 105 CDs, DVDs and BDs 106 Dell Diagnostics TroubleshootingDell Technical Update Service When to Use the Dell Diagnostics Press and hold the Fn key while powering the computer on Starting the Dell Diagnostics From Your Hard DriveDuring the assessment, answer any questions that appear 109 Option Function Dell Diagnostics Main Menu110 OptionFunction 111 Dell Support UtilityTab Function Click the Dell Support icon in the notification area Drive Problems112 Problems writing to a CD-RW, DVD+/-RW, or BD-RE drive Optical drive problems113 Hard drive problems Mail and Internet Problems114 Error Messages 115 116 117 118 119 ExpressCard Problems 120 Keyboard Problems Ieee 1394 Device Problems121 External Keyboard problems 122 Computer does not start Lockups and Software ProblemsUnexpected characters Computer stops responding Solid blue screen appears Dell MediaDirect problems124 Other software problems 125 Run the Dell Diagnostics see Dell Diagnostics on Memory ProblemsNetwork Problems 126 Mobile Broadband Wireless Wide Area Network Wwan 127 Power Problems 128 Printer Problems 129 Scanner Problems No sound from external speakers Sound and Speaker ProblemsNo sound from integrated speakers 131 No sound from headphones Touch Pad or Mouse Problems132 If the display is blank Video and Display Problems133 If the display is difficult to read 134 If only part of the display is readable What Is a Driver?Drivers 135 Using Windows Device Driver Rollback Reinstalling Drivers and UtilitiesIdentifying Drivers Using the Drivers and Utilities Media 137 Troubleshooting 139 Restoring Your Operating System 140 Starting System Restore Using Microsoft Windows System Restore141 Undoing the Last System Restore Dell PC Restore Using Dell PC Restore and Dell Factory Image Restore143 Troubleshooting 145 Using the Operating System Media Before You Begin 147 148 Before You Begin Adding and Replacing PartsAdding and Replacing Parts Recommended Tools Before Working Inside Your Computer Turning Off Your Computer150 151 152 Hard DriveRemoving the Hard Drive Cage Captive screws 153 Replacing a Hard Drive in the Hard Drive Cage Screws Replacing the Hard Drive Cage Memory155 Remove the module from the connector 156 157 Memory module Securing clip Memory module Securing clip Subscriber Identity Module 159 Internal Card With Bluetooth Wireless Technology Bluetooth compartment 161 Optical DriveSlide the drive out of the bay Notch 162 Packing the Computer Traveling With Your ComputerIdentifying Your Computer 163 Traveling by Air Travel Tips164 165 Getting HelpObtaining Assistance Getting Help DellConnect Online Services Technical Support and Customer Service166 Automated Order-Status Service Problems With Your OrderAutoTech Service Product Information Before You Call Returning Items for Warranty Repair or Credit168 169 Contacting Dell 171 SpecificationsMB Intel 45 nm Core 2 Duo processor Supports DDR-II up to 667 MHz 172MultiMediaCard MMC Board Four 4-pin USB 2.0-compliant connectors173 TV support Transducers Bluetooth speaker adapter174 Codec 175 176 177 178 179 AppendixOverview Appendix Changing the Boot Sequence Viewing the System Setup ScreensSystem Setup Screens Commonly Used Options Diskette Drive Modular bay HDD Internal HDD Optical Drive Performing a One-Time Boot181 FCC Notice U.S. Only FCC Class B Macrovision Product Notice 183 184 Glossary 185 186 187 188 189 190 191 192 193 194 195 196 197 198 199 200 201 IndexIndex 202 203 See also wireless switch 204 SIM. See Subscriber Identity Module 205 206 See also Mobile Broadband 207 208