GE 165D4700P387, ZCGS150RSS Problem, WhatTo Do, PossibleCauses, OFF, pads, empty, Steam, is empty, flatware, position, not clean, detergent, detergent, glassware, detergent, HEAVY WASH

Safety Instructions

Operating Instructions

Troubleshooting Tips

Consumer Support

Before you call for service…

Problem	PossibleCauses	WhatTo Do
Dishes don’t dry	Low inlet water	• Make sure inlet water temperature is at least 120°F.
	temperature	• Select HEATED DRY.
		• Use HOT START and ADDED HEAToptions.
		• Select a higher cycle, such as POTS & PANS or HEAVY WASH.
	Rinse agent dispenser	• Check the rinse agent dispenser and fill as required.
	is empty
Dishes and flatware	Inlet watertemperature • Raise the water heater temperature to 120°F.
not clean	is below 120°F.	• Use HOT START, POTS & PANS or HEAVY WASH and HI TEMP WASH.
	Too little detergent	• See Using the dishwasher section, refer to Proper Use of Detergentfor
		detergent recommendations.
	Old or damp powdered	• See Using the dishwasher section, refer to Proper Use of Detergentfor
	detergent	detergentrecommendations.
	Water pressure is	• Turn on a faucet. Is water coming out moreslowly than usual? If so,
	temporarily low	waituntilpressureis normal beforeusing your dishwasher.
	Air gap is clogged	• Clean the air gap.
	Improperrackloading	• Makesurelargedishwaredoes not block detergentdispenser or washarm.
	No air gap or high	• Verifythat you have an air gap or a high drain loop. Referto
	drain loop	the Installation Instructions.
Spots and filming	Extremely hard water	• Use Cascade Crystal Clear® rinse agents to remove spots and prevent
on glasses and	Low inlet water	new film buildup.
flatware	temperature	• To remove stubborn spots and pre-existing film fromglassware:
	Overloading the	1 Remove all metal utensils fromthe dishwasher.
	dishwasher	2 Do not add detergent.
	Improper loading	3 Select the longest cycle.
	Old or damp powder	4 Start the dishwasher and allow to run for 18 to 22 minutes.
	detergent	Dishwasher will now be in the main wash.
	Rinse agent dispenser	5 Open the door and pour 2 cups (500 ml) of white vinegar into the
	empty	bottom of the dishwasher.
	Too little detergent	6 Close the door and allow to complete the cycle. If vinegar rinse
		doesn’t work: Repeat as above, except use 1/4 cup (60 ml) of citric
		acid crystals instead of vinegar.
Cloudiness on	Combination of soft	• This is called etching and is permanent. To prevent this from
glassware	waterand too much	happening, use less detergent if you havesoft water.Wash glassware in
	detergent	the shortest cycle that will get it clean.
	Water temperature	• Lower the water heater temperature.
	entering the dishwasher
	exceeds 150°F.
Detergent cup lid	Dial is not in the OFF	• Turn the Timer Dial to OFF.
won’t latch	position
Detergent left in	Dishes are blocking the	• Reposition the dishes.
dispenser cups	detergent cups
Steam	This is normal	• Steamcomes through the ventby the door latch during drying and
		when water is being pumped out.
Black or gray	Aluminum utensils have • Remove marks with a mild, abrasive cleaner.
markson dishes	rubbed against dishes
Control panel lights	Time too long between	• Each pad must be touched within 30 seconds of the others.To relight,
go off when you are	touching or selecting	touch any pad again or unlatch and relatch the door.
setting controls	pads
Control panel	Door latchmay not	• Call for service.
responded to inputs	be properly seated
but dishwasher never
filledwith water

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