TROUBLESHOOTING GUIDE - OPERATION

FOR HELP-1.800.354.3643 OR WWW.GENIECOMPANY.COM

 

 

 

 

 

 

PROBLEM

 

WHAT TO DO

 

Opener does NOT run

• Check power source.

 

 

 

from Wall Control.

– Plug a lamp into outlet used for power head. If lamp works, power source is OK.

–If not, check fuse or circuit breaker.

•If power is OK.

–Check connections at power head terminals and at Wall Control.

•Check for reversed, broken, or cut wires. Staples can cut insulation and short wires. Repair or replace.

 

Opener runs, but door

 

• Make sure carriage is engaged to carriage slide.

 

 

does NOT move.

 

– Place carriage lever in lock position.

 

 

 

 

• Check to make sure chain/belt is not broken or OFF its track.

 

 

 

 

• Check FORCE ADJUSTMENT (See section

6

). Door opener will NOT run more

 

 

 

 

than 30 seconds each way if door does not move.

 

 

Opener works from Wall

 

• Confirm vacation lock switch on wall control is OFF. (See section

 

).

 

 

 

3

 

 

Control, but NOT from

 

• Program remote control code into receiver memory (See section

 

).

 

 

 

7

 

 

remote control.

 

• Replace remote control battery (See section

 

 

 

).

 

 

 

 

 

 

 

 

 

 

 

 

8

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Remote control has

 

• Relocate remote control inside car and or point remote control at garage door.

 

 

less than 25 feet

 

• Replace battery (See section

8

).

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

operating range or no

 

• Reposition door opener antenna.

 

 

operation.

 

• Red LED blinks while button is being pushed or LED does not come ON - battery is

 

 

 

 

low, replace battery.

 

 

Door starts down, then

 

• If a NEW installation, check Door Arm position, (See section

 

).

 

 

 

2

 

 

STOPS and goes back

 

• Check if Safe-T-Beam®Red LED is flashing.

 

 

up.

 

• Check Safe-T-Beam®system for beam obstruction or misalignment of lenses.

 

 

 

 

Realign or replace Sensors. (See section

 

 

 

)

 

 

 

 

 

 

 

 

 

 

 

3

 

 

OR

 

• Check "CLOSE FORCE" adjustment (See section

 

 

).

 

 

 

 

 

6

 

 

 

 

• Check garage door for binding.

 

 

Safe-T-Beam®System

 

• If an operational problem exists, and opener will not run closed. The opener can be

 

 

malfunction.

 

forced to close as follows (See section

 

 

 

). Hold the wall control button down until

 

 

 

5

 

 

 

 

 

door is completely closed.

 

 

 

 

• Disconnect the Safe-T-Beam®System from the opener and contact an authorized

 

 

 

 

Genie® Dealer or The Genie Company at 1-800-35-GENIE.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Door starts down, then

 

• Check CONTACT REVERSE (See section

 

).

 

 

 

 

 

 

 

6

 

 

STOPS before it is

 

• Check garage door for binding.

 

 

closed.

 

• Wires shorted. Staples can cut insulation and short wires. Repair or replace.

 

 

OR

 

• Check "CLOSE FORCE" adjustment (See section

6

).

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Door will only open.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Door starts up, but

 

• Be sure door, opener, and springs are in good repair, properly lubricated and

 

 

STOPS before it’s

 

balanced (See Maintenance section

 

 

).

 

 

 

 

 

 

 

 

 

10

 

 

completely open.

 

• Check "OPEN" limit setting (See section

 

).

 

 

 

 

 

6

 

 

 

 

• Check "OPEN FORCE" adjustment (See section

 

 

 

).

 

 

 

 

6

 

 

 

 

• WARNING: If you suspect a problem with the garage door hardware or springs, contact

 

 

 

 

an authorized Genie® Dealer or a trained door system technician, or contact The Genie

 

 

 

 

Company at 1-800-35-GENIE.

 

 

Door will only run in

 

• Check door balance, condition, and door spring.

 

 

close direction.

 

• Check "OPEN FORCE" adjustment (See section

6

).

 

 

 

 

• WARNING: If you suspect a problem with the garage door hardware or springs, contact

 

 

 

 

an authorized Genie® Dealer or a trained door system technician, or contact The Genie

 

 

 

 

Company at 1-800-35-GENIE.

 

 

Door opener starts for

 

• Was a remote control lost or stolen? Erase all remote control codes from receiver

 

 

no reason.

 

memory and reprogram (See section

 

).

 

 

 

7

 

 

 

 

• Button stuck on Wall Control or remote.

 

 

 

 

• Check CLOSE limit switch setting (See section

 

).

 

 

 

 

6

 

 

 

 

• Wires shorted. Staples can cut insulation and short wires. Repair or replace.

 

 

 

 

 

 

 

 

 

 

 

 

 

Noisy operation.

 

• Be sure all fasteners are tight.

 

 

 

 

• Be sure door and opener are in good repair, properly lubricated and balanced (See

 

 

 

 

Maintenance section

10

).

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

PN# 37026500123

02/26/2010 REV. 1

27

 

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Genie 2042, 2022, 2024 manual Troubleshooting Guide Operation
Page 26 Page 28

2024, 2042, 2022 specifications

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