Problem
Openerdoesnot run from WallControl
Door Opener starts
for no apparent reason
Door starts down, then stops before it is completely closed
Door starts down, then stops and goes back up
Door will only run closed
Doorwill onlyrunopen
Lights will not turn off
Door startsup,
but stops beforeit is completelyopen
Operator runs, but door does not move
Wall ConsoleVacation Lock function does not work
Noisy Operation
General Troubleshooting
What To Do
1.Check Lock switch on Wall Control Installation Poster.
2.Check Power Source:
•For Grounded Plug Connection.
-Plug a lamp into the electrical outlet used for the door opener.
a.If lamp lights, power source is good.
b.If lamp does not light, check fuse or circuit breaker.
•For Permanent Wiring Connection.
-Check fuse or circuit breaker.
3.Check connections (see Wall Console Installation on Installation Poster):
•At Power Head Terminals and Wall Control.
1.Check Wires to ensure that they are not cut (Staples can cut insulation and short Wires) Replace any shorting Staples and shorted Wires.
2.Was Remote Control lost or stolen? If so, erase all Remote Control codes from Receiver'smemory and reprogram for remaining remote controls. (See EraseAll Receiver Memory on page 8).
3.Ensure that no Buttons are stuck
1.Check Close Limit Switch setting (page 7 and poster). Adjust as needed.
2.Check Force Setting (pages 7).Adjust as needed.
3.Check for shorted wires.
1.Ifa new installation, check Door Arm position.
2.Check operation of Contact Reversefunction.
3.Check
4.Check
5.Check CloseForceadjustment (seeSet Limit Switches and Force Controls on pages 7). Adjust as needed.
6.Check garage door for binding.
1.Check Open Limit Switch for a short circuit and for proper wiring.
2.Check Open Force adjustment (seeSet Limit Switches and ForceControls on pages 7). Adjust as needed.
3.Check condition of garage door and door spring(s).
4.WARNING: If you suspect a problem with the garage door hardware or springs, contact a Genie Factory Authorized Dealer for service,or contact Customer Serviceat
5.CheckPosition of Lock Switch on Console.
1.
2.CheckCloseLimit Switch for a short circuitand for proper wiring.
3.CheckCloseForceadjustment (seeSet Limit Switches and Force Controlson pages 7). Adjust asneeded.
1.Disconnect Wires connectingPushbutton to Power Head(seePushbutton Installation on poster). Checktheir conditionand either replaceor reconnect.
2.Until a replacement Wall Consolecan be obtained, disconnect Wall Consoleand use only Remote Controls or Wireless Keypadto operate Opener.
3.Check for
1.Check (ensure) that garage door and Opener are in good repair, properly lubricated, and properly balanced as detailed in Maintenance Section.
2.WARNING: If you suspect a problem with the garage door hardware or springs, contact a Genie Factory Authorized Dealer for service, or contact Customer Serviceat
3.CheckOpen Limit Switch for a short circuitand for proper wiring.
4.CheckOpen Forceadjustment (seeSet Limit Switches and ForceControlson pages 7). Adjust as needed.
1.EnsureCarriageAssembly is engaged to CarriageSlide (seeInstallCarriageAssemblyonto Railson InstallationPoster).
2.CheckForceadjustment (seeSet Limit Switches and Force Controlson pages 9 and 10). Adjust as needed.
1.EnsureCarriageAssembly is in contactwith CloseLimit Switch.
2.Checkwhen door is fully closed,that Carriageactivates CloseLimit Switch. If not, adjust position of Close Limit Switch (Seepages 7).
1.Be sure all fastenersare tight.
2.Check (ensure) that garage door and Opener are in good repair, properly lubricated, and properly balanced as described in Maintenance Section (page 10).
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