GoVideo R6750 manual Customer Support, Troubleshooting, Help

Customer Support

The Troubleshooting section below will help you solve common issues with your DVD Recorder. If you don’t find the answers you need here, you can contact our Customer Service Department as follows:

Phone (800) 736-7679

E-Mailcustomersupport@govideo.com

Web www.govideo.com

Troubleshooting

SYMPTOM	CAUSE	SOLUTION
No power.	The power cord is disconnected.	Plug the power cord into the rear
		panel and wall outlet securely.
No picture.	The TV is not set to receive DVD	Select the appropriate video input on
	Recorder signal output.	the TV so the picture from the DVD
		Recorder appears on the TV screen.
	The video cable is not connected	Connect the video cable securely.
	securely.
	The TV power is turned off.	Turn on the TV.
No sound.	The equipment connected with the	Select the correct input mode on the
	audio cable is not set to receive DVD	audio receiver so you can listen to
	Recorder signal output.	the sound from the DVD Recorder.
	The audio cables are not connected	Connect the audio cable securely.
	securely.
	The power of the equipment	Turn on the equipment connected
	connected with the audio cable is	with the audio cable.
	turned off.
	The audio cables are damaged.	Replace with new ones.
DVD Recorder does not start	No disc is inserted.	Insert a disc. Check that the disc
playback.		indicator on the front panel display
		is lit.
	An unplayable disc is inserted.	Insert a playable disc. Check the disc
		type, color system, and regional code.
	The disc is placed upside down or is	Place the disc with the playback side
	not placed within the guide.	down inside the guide.
	The disc is dirty.	Clean the disc.
	The Parental Control is set.	Cancel the Parental Control function
		or change the rating level.
Picture from external input is	The video signal from the external	Connect the component directly to
distorted	component is copy-protected.	your TV.
Some channels are skipped over	The skipped channels were deleted	See “Add/Delete Channels” on page
when using CH 	with the Add/Delete feature.	27 or page 36.

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