TROUBLESHOOTING
!Only a qualified service technician should perform Electrical and mechanical adjustments or repairs. Always disconnect power before attempting any maintenance procedures.
Problem | Possible Cause | Solution |
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Freezer will not run or freeze down | • Freezer not plugged in | • Plug in machine |
| • Circuit breaker tripped or fuse | • Reset breaker or replace fuse |
| blown |
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| • Freezer in "CLEAN" position | • Switch to "FREEZE" |
| • Dasher or scraper blades not | • Install dasher and blades |
| installed |
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| • Obstructed condenser air flow | • Allow 6” (15cm) on sides |
| • Freezer in | • Switch to "FREEZE" |
| • (Model 5511) High pressure safety | • Clean condenser, check for 6" air |
| switch tripped. | clear on each side of unit |
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Product too soft | • Improper consistency control | • |
| setting | • Drain and refill with fresh mix |
| • Mixed soft, no overrun | |
| • Carburetor set incorrectly | • |
| • Extended | • Use STANDBY during slow |
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| business periods |
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Improper product taste | • Mix spoiled | • Check date code, use only |
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| fresh mix |
| • Used rerun/leftover mix | • Use only fresh mix |
| • Frozen product too fluffy and | • Draw out 1 quart (1 liter), |
| icy (Product frozen too long, | dispose of product. Allow |
| low draw) | product to refreeze |
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Frozen product too stiff, or freezer | • Consistency control set too firm | • |
runs continuously | • Dispensing valve not fully | • Close valve, lubricate properly |
| closed |
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Frozen product not dispensing | • Power switch OFF | • Turn Power Switch to ON |
| • Insufficient mix in storage | • Refill storage hopper |
| hopper, light on, beeper | • Set carburetor to proper hole |
| • Carburetor in off position, | |
| between holes | size |
| • Carburetor inlet hole clogged | • Unclog carburetor |
| • Foam buildup, liquid mix cannot | • Remove foam from hopper |
| feed properly | using sanitized utensil |
| • Drive belt broken or off of pulley | • Replace or repair |
| • Machine in | • Set switch to FREEZE |
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Liquid coming out of drain tube, | • Worn, defective or improperly | • Replace and lubricate per |
front of freezer | installed seal | manual |
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Excessive dispensing valve leakage | • Worn or defective | • Replace and lubricate at each |
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| cleaning |
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Scraping sound during freeze | • Frozen product scraping off of | • Normal sound during freeze |
down | cylinder walls | down, goes away when product |
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| is frozen to proper consistency |
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Crathco® 5311 & 5511 Manual | Page 21 |
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