Help and Advice
Problem | Probable cause | What to do | |
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Standby light not lit | Mains lead unplugged | Check mains lead | |
Mains fuse blown | Check fuse | ||
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No signal found | Aerial is disconnected | Check aerial lead | |
Aerial is damaged/misaligned | Check aerial | ||
| Out of digital signal area | Check with dealer | |
No picture or sound | AV connect error | Check AV cable | |
Encrypted channel message | It is a pay per view channel | Select an alternative channel | |
| Set top box is switched off | Plug in and turn on set top box | |
No response from remote | Remote control is not aimed correctly | Aim remote control at front panel | |
Front panel obstructed | Check for obstructions | ||
control | Remote control batteries inserted incorrectly | Check batteries are inserted correctly | |
| Remote control batteries exhausted | Replace remote control batteries | |
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Square blocks in picture or | Aerial may not be compatable | Check with dealer | |
picture freezes | Aerial is damaged/misaligned | Check aerial | |
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If none of the above suggestions seem to work, try switching your set top box off and then on again. If this does not work, contact the service helpline.
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