09 Troubleshooting

(USB1, USB2 or

The device being recorded to

Insert another device and press

USB3) is now

has run out of space during the

[®]. You will lose some of the

full. The current

record process.

programme. The recording will be

recording has

 

split over the 2 devices.

stopped.

 

 

A recording has

A USB device was not inserted

Insert a device and re schedule

not started due to

in the correct slot when the

the recording.

no device present

recording was scheduled to start

 

in (USB1, USB2 or

 

 

USB3).

 

 

(USB1, USB2 or

The USB device was removed

Re insert the device and re

USB3) has been

when recording therefore the

schedule the recording.

removed. The

recording has stopped.

 

current recording

 

 

has stopped.

 

 

A recording has not

The USB device inserted in the

Remove the full device. Insert

started as (USB1,

slot when the recording was

a device with free space and re

USB2 or USB3) is

scheduled to start was full.

schedule the recording.

full.

 

Use the ‘Schedule record

 

 

 

 

summary’ to check how

 

 

much free space is needed for

 

 

scheduled recordings.

Device is too slow

The device inserted does not

Insert a compatible device. Please

to use.

meet the required specification

refer to the ‘Compatible devices

 

and will not work well with this

and formats’ section on page 33.

 

product.

 

38

Troubleshooting

09

General problem solving

 

 

 

 

 

 

What happens

What to do

 

 

You cannot see the

Select the AV channel using the button on your TV remote

 

 

opening picture (Press OK

control marked AV, EXT, TV/AV, O/E or a symbol, or read your TV

 

 

to start) from the digital

manual. Make sure both ends of your SCART cable are firmly

 

 

box.

connected to the relevant sockets. Make sure you followed the

 

 

 

instructions for setting up your digital box correctly.

 

 

Your remote control isn’t

Make sure you are pointing the remote control directly at

 

 

working.

your digital box and that nothing is in the way. Check that the

 

 

 

remote-control light works when you press a button. Check the

 

 

 

batteries are in the right way round. Try replacing the batteries.

 

 

Subtitles do not appear

Some programmes broadcast without subtitles.

 

 

although they are set to

 

 

 

‘on’.

 

 

 

The digital box does not

Is the green power light on? If the light is not on:

 

 

seem to work and there is

1. press the [] button on your remote control;

 

 

nothing shown on the TV.

 

 

2. make sure that all cables are firmly connected to the digital

 

 

 

 

 

 

box and TV/VCR; and

 

 

 

3. check that the digital box is properly plugged into the power

 

 

 

supply.

 

 

 

If the light is on:

 

 

 

1. check you have the correct channel and input selected on

 

 

 

your TV;

 

 

 

2. check that all cables are correctly attached;

 

 

 

3. make sure the VCR/DVD is switched off if it is connected to

 

 

 

the digital box; and

 

 

 

4. check if your VCR/DVD is causing the problem by

 

 

 

disconnecting the VCR/DVD.

 

 

The picture appears to be

Make sure your TV settings are correct. Please refer to page 30

 

 

‘squashed’ or ‘cut off’.

of this guide.

 

 

I forgot to plug in the aerial

Switch off your digital box at the mains supply. Plug in the

 

 

when I set up the digital

aerial. Switch the digital box mains supply back on. Please read

 

 

box.

section about channel tuning.

 

 

 

 

 

39