09 Troubleshooting

The picture or sound keep

There are several possible causes of this type of problem.

breaking up.

Your signal may be weak, you may have an old, low-

 

 

performance or damaged aerial, or the cable between your

 

aerial and TV may be damaged. Check for any obvious damage

 

to the aerial and cables and make sure that the connectors

 

are properly fitted. If this does not work, get a professional to

 

check installation – your aerial may provide a better signal if it is

 

moved somewhere else.

 

Please remember that older aerials and indoor aerials aren’t as

 

effective as new outdoor and roof aerials. Or, try using a signal

 

amplifier or booster to improve the reception. Check the digital

 

TV coverage in your area. For more information about digital TV

 

reception, please visit www.freeview.co.uk

No channels were found

Some TV channels are not available in every area. For more

when searching for

information about digital TV reception, see the general

channels.

information section. Your signal may be weak. Get a

I am missing some

professional to check your installation – your aerial may provide

a better signal if it is moved somewhere else. Please remember

channels.

that older aerials and indoor aerials aren’t as effective as new

 

 

outdoor and roof aerials. Or, try using a signal amplifier or

 

booster to improve reception. You may need to scan the digital

 

channels again. Please read the section about channel tuning.

I cannot see digital

Scan for channels again. Please read the section about channel

channels after I have

tuning. It is possible that the aerial at your new house is not

moved the digital box to a able to receive digital TV or that there is a poor signal in your

different house.

area. For more information about digital TV reception, please

 

visit www.freeview.co.uk

I have forgotten my PIN.

Press [menu]. Press [5] or use [Q] to highlight ‘System set-up’

 

and press [OK]. Select ‘software reset’ and press [OK]. You will

 

see the PIN screen. Type in 8500. Press [OK] again to reset the

Troubleshooting

09

 

 

 

The digital box is behaving

Press the [�] button on your remote control to turn the box off

 

in an unusual way, for

and then on again. If there is no improvement, put the box on

 

example, the wrong

standby, switch it off at the mains and leave it for 10 seconds

 

information is on the

before switching it back on. If this does not work, reset the

 

screen.

software Press [menu]. Press [5] or use [Q] to highlight

 

 

‘System set-up’ and press [OK]. Select ‘software reset’ and

 

 

press [OK]. You will see the PIN screen. Type in your PIN. Press

 

 

[OK] again to reset the software. When the digital box shuts

 

 

down, switch it off at the mains and leave it for 10 seconds

 

 

before switching it back on. After you switch the digital box

 

 

on, press [OK] when you are asked to and the digital box will

 

 

automatically scan for channels. Please remember you will

 

 

lose all your previous settings when you reset the software,

 

 

your favourites list and recording schedules will be cleared.

 

 

 

 

I set 5 recordings to a

This could have happened for various reasons:

 

device but only 3 were

The USB device could have been removed during recording.

 

recorded.

 

The USB device could have been run out of space when

 

 

 

 

recording.

 

 

To avoid this problem in future refer to the ‘Schedule record

 

 

summary’. This helps you view scheduled recordings in periods

 

 

of 24 hrs., 1 week, 2 weeks or 4 weeks.

 

 

Make sure you have USB devices with enough free space

 

 

inserted when a recording is scheduled.

 

The green light is not

Press [PLAY] to view the ‘Recorded programmes list’. The

 

turned on when the USB

screen will show one of the following messages - unformatted

 

device is inserted.

or device is too slow to use. Format the device or insert a

 

 

compatible device.

 

software. When the digital box shuts down, switch it off at the

mains and leave it for 10 seconds before switching it back on.

After you switch the digital box on, press [OK] when you are

asked to and the digital box will automatically scan for channels.

Please remember You will lose all your previous settings

when you reset the software.

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Need extra help?

Don’t worry we are just the other end of the phone. If you’re experiencing problems using your new product, before returning it to the retailer just call 0871 230 1777 or visit www.grundig.co.uk

Need a spare part?

In the unlikely event of requiring spare parts, please contact our spare parts department on: 0871 230 0790

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