If the green LED isn’t illuminated, check that:

•The scanner is correctly placed in the base.

•There is external power or 12 volt host power.

•Charge mode is turned on. (See "Base Charge Mode" on page 1-5)

•The battery is not bad or deeply discharged. In some cases, the scanner’s battery may trickle charge to bring it into an acceptable level and then transition to a normal charge cycle.

Troubleshooting Scanner

Note: Make sure that your scanner’s battery is charged.

Note: Please visit the Services and Support section of our website (www.handheld.com) to check for the latest software for both the imager and the base.

Is the scanner having trouble reading your symbols?

If the scanner isn’t reading symbols well, check that the symbols:

•Aren’t smeared, rough, scratched, or exhibiting voids.

•Aren’t coated with frost or water droplets on the surface.

•Are enabled in the base to which the scanner connects.

Is the bar code displayed but not entered into the application?

The bar code is displayed on the host device correctly, but you still have to press a key to enter it (the Enter/Return key or the Tab key, for example).

You need to program a suffix. Programming a suffix enables the scanner to output the bar code data plus the key you need (such as “CR”) to enter the data into your application. Refer to Prefix/Suffix Overview on page 4-1 for further information.

Does the scanner read the bar code incorrectly?

If the scanner reads a bar code, but the data is not displayed correctly on the host screen:

•The base may not be programmed for the appropriate terminal interface. For example, you scan “12345” and the host displays “@es%.”

Reprogram the base with the correct Plug and Play or Terminal selection bar code. See Chapter 1 and Chapter 2.

•The base may not be programmed to output your bar code data properly. For example, you scan “12345” and the host displays “A12345B.”

Reprogram the base with the proper symbology selections. See Chapter 6.

The scanner won’t read your bar code at all.

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Hand Held Products 5620 system manual Troubleshooting Scanner, Charge mode is turned on. See Base Charge Mode on
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5620 specifications

The Hand Held Products 5620 is a robust and versatile handheld scanner designed to meet the demands of various industries such as retail, logistics, and healthcare. Known for its durability and efficiency, the 5620 provides users with advanced scanning capabilities and features that enhance productivity and streamline operations.

One of the key features of the Hand Held Products 5620 is its exceptional scanning speed and accuracy. This device utilizes advanced laser scanning technology, allowing it to read barcodes quickly and accurately, even at varying distances. Its ability to decode a wide range of barcode formats, including 1D and 2D barcodes, ensures versatility in various applications. Whether reading a UPC barcode in retail or scanning QR codes in healthcare environments, the 5620 can handle it all with ease.

Another remarkable characteristic of the 5620 is its ergonomic design. Built for comfort and ease of use, the scanner features a lightweight construction that minimizes user fatigue during extended periods of operation. Its easy-grip handle ensures that users can maintain a secure hold, even in challenging work conditions. The design also incorporates an intuitive interface, making it simple for users to operate the device without extensive training.

Durability is a critical consideration in the design of the Hand Held Products 5620. The scanner is built to withstand the rigors of daily use, featuring a rugged casing that provides protection against drops, bumps, and environmental hazards. With an IP54 rating, the device is also resistant to moisture and dust, making it suitable for use in various environments, including warehouses and retail stores.

In terms of connectivity, the 5620 offers multiple options, including USB, Bluetooth, and RS-232 interfaces. This flexibility allows for easy integration with existing systems and enhances the device's compatibility with various software applications.

Adding to its appeal is the device's long-lasting battery life, which supports extended use without frequent interruptions. This feature is particularly beneficial for mobile applications, ensuring that users can complete their tasks without the need to recharge frequently.

In conclusion, the Hand Held Products 5620 is a feature-rich handheld scanner that excels in speed, accuracy, and durability. Its ergonomic design, versatile connectivity options, and robust construction make it an ideal choice for businesses looking to enhance their operational efficiency and reliability. With the 5620 in hand, organizations can confidently meet their scanning needs, ensuring seamless workflow and improved productivity.
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