User’s Manual
TECHNICAL SUPPORT (FAQ)
Q & A FOR GENERAL PROBLEMS
|
| PROBLEM & QUESTION |
|
|
| POSSIBLE SOLUTION |
|
|
|
|
|
|
|
|
|
|
|
|
| Power LED is not on |
|
|
| *Check if the Power Switch is in the ON position |
|
|
|
|
|
|
| *Power Cord should be connected |
|
| |
|
|
|
|
|
|
|
| |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| *Check if the PC system is Plug & Play compatible |
|
|
|
| No Plug & Play |
|
|
| *Check if the Video Card is Plug & Play compatible |
|
|
|
|
|
|
| *Check if any plug pins on the VGA or HDMI connector are |
|
| |
|
|
|
|
|
|
|
| |
|
|
|
|
|
| bent |
|
|
|
|
|
|
|
|
|
|
|
|
| The display is too dark or too |
|
|
| *Adjust the Contrast and Brightness Controls. |
|
|
|
| bright. |
|
|
|
|
| |
|
|
|
|
|
|
|
| |
|
|
|
|
|
|
|
|
|
|
| Picture bounces or a wave |
|
|
| *Move electrical devices that may cause electrical interference. |
|
|
|
| pattern is present in the picture |
|
|
|
|
| |
|
|
|
|
|
|
|
| |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| *Computer Power Switch should be in the ON position. |
|
|
|
|
|
|
|
| *Computer Video Card should be snugly seated in its slot |
|
|
|
|
|
|
|
| *Make sure monitor’s video cable is properly connected to the |
|
|
|
| The power LED is ON |
|
|
| computer. |
|
|
|
|
|
|
| *Inspect monitor’s video cable and make sure none of the pins |
|
| |
|
| (orange) but there’s no video |
|
|
|
|
| |
|
|
|
|
| are bent. |
|
| |
|
| or no picture. |
|
|
|
|
| |
|
|
|
|
| *Make sure computer is operational by hitting the CAPS LOCK |
|
| |
|
|
|
|
|
|
|
| |
|
|
|
|
|
| key on the keyboard while observing the CAPS LOCK LED. |
|
|
|
|
|
|
|
| The LED should either turn ON or OFF after hitting the CAPS |
|
|
|
|
|
|
|
| LOCK key. |
|
|
|
|
|
|
|
|
|
|
|
|
| Missing one of the primary |
|
|
| *Inspect the monitor’s video cable and make sure that none of |
|
|
|
| colors (RED, GREEN, or |
|
|
|
|
| |
|
|
|
|
| the pins are bent. |
|
| |
|
| BLUE) |
|
|
|
|
| |
|
|
|
|
|
|
|
| |
|
|
|
|
|
|
|
|
|
|
| Screen image is not centered or |
|
|
| * Adjust pixel frequency CLOCK and PHASE or press |
|
|
|
| sized properly. |
|
|
| (i Button) |
|
|
|
|
|
|
|
|
|
|
|
|
| Horizontal or vertical |
|
|
| *Use win 95/98/2000/NT/ME/XP shutdown mode Adjust |
|
|
|
| disturbances on the screen |
|
|
| CLOCK and PHASE or perform hot- key (i Button). |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| The screen resolution needs to |
|
|
| *Use win 2000/ME/XP Right click anywhere on desktop and |
|
|
|
|
|
|
| select Properties>Settings>Screen Resolution. Use the silder |
|
| |
|
| be adjusted |
|
|
|
|
| |
|
|
|
|
| to adjust the reslution and click Apply |
|
| |
|
|
|
|
|
|
|
| |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| No sound is outputted from |
|
|
| *To screen’s LINE IN port. |
|
|
|
| monitor’s |
|
|
| *Make sure the sound volume adjustment can be clearly |
|
|
|
|
|
|
|
| identified. |
|
|
|
|
|
|
|
| *Make sure the System > Silence option in the monitor menu is |
|
|
|
|
|
|
|
| on. |
|
|
|
|
|
|
|
| *While tto monitor’s LINE IN (or AUDIO IN) port. |
|
|
19
