Verizon GT701C user manual Frequently Asked Questions

Chapter 8 Troubleshooting

sEnsure the browser is not set to “Never dial a connection” and there are no previous LAN settings.

To check this, go to Start, Settings, Control Panel. In the Control Panel, double-click Internet Options. When the “Internet Properties” window appears, ensure that the “Never dial a connection” option is not activated, then click LAN Settings. When the “Local Area Network (LAN) Settings” window appears, ensure that no settings are activated. If there are settings activated, deactivate them.

sShutdown and restart the computer. After the computer restarts, unplug the power cord from the Modem and plug it back in. When the lights glow solid green, try accessing the Internet.

Time out error occurs when entering a URL or IP Address

sVerify all the computers are working properly.

sEnsure the IP settings are correct.

sEnsure the Modem is on and connected properly.

sVerify the Modem’s settings are the same as the computer by clicking Status in the “Main Menu” screen.

sCheck the cable/DSL modem by attempting to connect to the Internet.

Frequently Asked Questions

This section includes a list of questions concerning the Modem, and answers to those questions.

General

I have run out of Ethernet ports on my Modem. How do I add more computers?

Plugging in an Ethernet hub or switch expands the number of ports on the Modem. Run a standard Ethernet cable from the “Uplink” port of the new hub or switch to an Ethernet port on the Modem.

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