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Verizon GT701C user manual Frequently Asked Questions

Models: GT701C

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Time out error occurs when entering a URL or IP Address

Chapter 8 Troubleshooting

sEnsure the browser is not set to “Never dial a connection” and there are no previous LAN settings.

To check this, go to Start, Settings, Control Panel. In the Control Panel, double-click Internet Options. When the “Internet Properties” window appears, ensure that the “Never dial a connection” option is not activated, then click LAN Settings. When the “Local Area Network (LAN) Settings” window appears, ensure that no settings are activated. If there are settings activated, deactivate them.

sShutdown and restart the computer. After the computer restarts, unplug the power cord from the Modem and plug it back in. When the lights glow solid green, try accessing the Internet.

Time out error occurs when entering a URL or IP Address

sVerify all the computers are working properly.

sEnsure the IP settings are correct.

sEnsure the Modem is on and connected properly.

sVerify the Modem’s settings are the same as the computer by clicking Status in the “Main Menu” screen.

sCheck the cable/DSL modem by attempting to connect to the Internet.

Frequently Asked Questions

This section includes a list of questions concerning the Modem, and answers to those questions.

General

I have run out of Ethernet ports on my Modem. How do I add more computers?

Plugging in an Ethernet hub or switch expands the number of ports on the Modem. Run a standard Ethernet cable from the “Uplink” port of the new hub or switch to an Ethernet port on the Modem.

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Verizon GT701C user manual Frequently Asked Questions, Time out error occurs when entering a URL or IP Address

Contents

User’s Manual High SpeedInternet DSL ModemTable of Contents 2 Performing a Quick SetupConfiguring Advanced Settings Configuring Security SettingsConfiguring Parental Controls Introduction1 Minimum System RequirementsFeatures Getting to Know the Modem Power LightDSL Light Internet Light Ethernet LightUSB Light DSL PortReset Switch Power PortPower Switch Ethernet PortThis page left intentionally blank DSL Modem User ManualAccessing Quick Setup Screens Quick SetupPerforming a Firefox 2. The “Home” screen appears. Click Quick SetupDSL Modem User Manual Internet Explorer Changing the Password 4. Click Apply at the bottom of the screen This page left intentionally blank DSL Modem User ManualModem’s Status Viewing theBroadband Connection Status PPP Status NAT Table Network Status DSL Modem User ManualConfiguring4 Advanced Settings Accessing Advanced Setup ScreensFirefox 2. The “Home” screen appears. Click Advanced SetupDSL Modem User Manual Chapter 4 Configuring Advanced Settings DSL Settings DHCP SettingsBeginning IP Address Ending IP AddressSubnet Mask Lease TimeLAN IP Address Domain NameDNS Dynamic or Static DNS ServerWAN IP Address The “WAN IP Address” screen appears 4. Enable Public/Private IP Addressing. This feature is used in conjunction with Multiple Static IP Addresses. When selected, the Modem uses NAT for private IP addressing for the LAN, allowing both public and private IP addressing to be configured to the LAN simultaneously, while the DHCP server is reserved for private IP addressing. All computers using public IP addresses must have the public IP addresses statically assigned QoS Settings Upstream Page QoS Settings Downstream DSL Modem User ManualQoS Status Remote Management/TelnetTelnet Timeout Setting Dynamic Routing Static RoutingUPnP Universal Plug and Play USB Port DetectionRemote Syslog Capture Time ZoneChapter 4 Configuring Advanced Settings This page left intentionally blank DSL Modem User ManualConfiguring5 Security Settings Accessing Security ScreensPage Admin User Name and Password FirewallMedium Chapter 5 Configuring Security Settings Applications DSL Modem User ManualRule Management 3. Enter the starting port number of the port range in the “Port Start” and “Port Map Start” text boxes, and the last port of the range in the “Port End” text box. For example, if the port range is 5000 to 6000, enter “5000” in the “Port Start” and “Port Map Start” text boxes, and “6000” in the “Port End” text box DMZ Hosting NAT Network Address Translationthis screen Port MappingDSL Modem User Manual Configuring6 Parental Controls Accessing Parental Control ScreensPage Services Blocking Chapter 6 Configuring Parental ControlsWebsite Blocking Schedule Rules2. Click View/Edit Access Details. The computer’s “Allowed Application and Times” screen appears Removing a Schedule Rule Accessing the Utilities Screens Configuring theModem’s Utilities Firefox Internet Explorer Restore Default Settings Chapter 7 Configuring the Modem’s UtilitiesUpgrade Firmware Multiple PVCWeb Activity Log System Log OAM Ping Test Ping TestReboot 1. From the first Reboot screen, click RebootWhen the Modem’s Power light stops flashing, the Modem has rebooted 2. A confirmation window appears. Click OKTroubleshooting TroubleshootingLAN Connection Failure Cannot Connect to the Internetat the cursor, then press Enter on the keyboard Frequently Asked Questions Time out error occurs when entering a URL or IP AddressIs the Modem flash-upgradeable? How do I do it? Which protocols does the Modem support?Which connection speeds does the Modem support? Will my Xbox work with the Modem?What is the valid IP range I can use for my home network? How do I find out what IP address my computer is using?Can I play games between computers on my network, or on the Internet? No. Follow these steps to refresh your IP addressWhat is the default username for the Modem? What is NAT and how does it protect my network?How many computers can be connected through the Modem? Does the Modem function as a firewall?Reference Locating Computer InformationLocating Windows Operating System Files Appendix A Reference Page on the Computer Switching to Static IPWindows 98 SE 3. Another menu appears. Select Control Panel 4. When the “Control Panel” window appears, double-click NetworkDSL Modem User Manual 6. The “TCP/IP Properties” window appears. Click IP Address Page Windows Me 2. From the menu that appears, select SettingsAppendix B Switching to Static IP on the Computer 1. From the desktop, click Start in the lower left corner4. When the “Control Panel” window appears, double-click Network DSL Modem User Manual6. The “TCP/IP Properties” window appears. Click IP Address 10. Select Gateway, and, in the “New gateway” text box, enter Windows 2. From the menu that appears, select SettingsAppendix B Switching to Static IP on the Computer 1. From the desktop, click Start in the lower left cornerDSL Modem User Manual 6. The “Local Area Connection Status” window appears. Select General, then click Properties Page Windows XP 3. When the “Control Panel” window appears, double-click Network Connections 7. The “Internet Protocol TCP/IP Properties” window appears 10. Enter the following address in the “Subnet mask” text box Comparing DSL Service with a Dial-Up Modem Computer SecurityModem Security Computer SecurityElectronic Security This page left intentionally blank DSL Modem User ManualSpecifications D GeneralLED Indicators EnvironmentalPower, DSL, Internet, Ethernet, USB Power External, 12V DC, 600mA CertificationsGlossary IP Internet Protocol Address TCP/IP Transmission Control Protocol/Internet Protocol The standard protocol for data transmission over the InternetWAN Wide Area Network Appendix E GlossaryDSL Modem User Manual Service Acronyms Service Acronym DefinitionsEPMAP HTTPNETBIOS-NS, -DGM, -SSN IMAP, IMAPv3IPSEC IKE, IPSEC ESP LDAPSNMP SMTPAppendix F Service Acronyms This page left intentionally blank DSL Modem User Manual