Chapter 3: Troubleshooting
site (http://www.supermicro.com/techsupport.htm) before contacting Technical Support.
2.BIOS upgrades can be downloaded from our web site at http://www.supermicro.com/techsupport/download.htm.
Note: Not all BIOS can be flashed depending on the modifica-
tions to the boot block code.
3.If you still cannot resolve the problem, include the following information when contacting Super Micro for technical support:
•Motherboard model and PCB revision number •BIOS release date/version
(this can be seen on the initial display when your system first boots up) •System configuration
An example of a Technical Support form is on our web site at http://www.supermicro.com/techsupport/contact_support.htm.
4.Distributors: For immediate assistance, please have your account number ready when placing a call to our technical support department. We can be reached by
3-3 Frequently Asked Questions
Question: What are the various types of memory that the PIIIDM6/ PIIIDM4/PIIIDM3/PIIIDME motherboard can support?
Answer: The PIIIDM6/PIIIDM4/PIIIDM3/PIIIDME has four DIMM slots that sup- port
Question: How do I update my BIOS?
Answer: It is recommended that you do not upgrade your BIOS if you are experiencing no problems with your system. Updated BIOS files are located on our web site at http://www.supermicro.com. Please check our BIOS warning message and the info on how to update your BIOS on our web site. Also, check the current BIOS revision and make sure it is newer than
Troubleshooting
