![](/images/new-backgrounds/1230578/23057839x1.webp)
TECHNICAL SUPPORT (FAQ)
Q & A FOR GENERAL DEFECTS
PROBLEM & QUESTION | POSSIBLE SOLUTION | |
Power LED is not on | *Check the power cord. | |
|
| |
No Plug & Play or screen | *Check if the PC system is Plug & Play compatible. | |
image is stretch or seems | *Check if the Video Card is Plug & Play compatible. | |
out of proportion | *Check if the | |
| broken. | |
| *Adjust the Clock, Phase or Contrast and Brightness | |
| Controls. | |
Picture is dim, too bright or | *Manually set resolution to 1440 X 900 | |
(for 19" Wide models) or 1280 X1024 for 19" models. | ||
fuzzy | Please consult your operating system manual for specific | |
| ||
| instructions. | |
| *Update Video Card driver | |
|
| |
Picture bounces or a wave | *Reposition electrical devices that may cause electrical | |
pattern is present in the | ||
interference. | ||
picture | ||
| ||
| *Computer Power Switch should be in the ON position. | |
| *Computer Video Card should be snugly seated in its slot. | |
| *Make sure monitor’s video cable is properly connected | |
The power LED is ON | to the computer. | |
*Inspect monitor’s video cable and make sure none of | ||
(orange) but there’s no | ||
the pins are bent. | ||
video or no picture. | ||
*Make sure computer is operational by hitting the CAPS | ||
| ||
| LOCK key on the keyboard while observing the CAPS | |
| LOCK LED. The LED should either turn ON or OFF after | |
| hitting the CAPS LOCK key. | |
Missing one of the primary | *Inspect the monitor’s video cable and make sure that | |
colors (RED, GREEN, or | ||
none of the pins are bent. | ||
BLUE) | ||
| ||
Screen image is not centered | *Adjust pixel frequency CLOCK and PHASE or press | |
or sized properly. | ||
|
| |
Picture has color defects | *Adjust RGB color or select color temperature. | |
(white does not look white) | ||
| ||
|
| |
Horizontal or vertical | *Use win 95/98/2000/NT/ME/XP; | |
disturbances on the screen | Adjust CLOCK" and PHASE or perform hot- key (AUTO). | |
|
|
19