HANNspree SN22A1 user manual Troubleshooting, Internet access problems

Troubleshooting

Internet access problems

Symptom		Possible solution
My computer cannot	•	Verify that you have performed a correct pre-installation for
access a modem or a		your Internet connection type.
wireless router or		- If you are using a wireless Internet connection, make sure
access point.
		that your computer has installed a wireless LAN card in order
		to connect with a wireless router or access point.
		For details about setting up your wireless router or access
		point, refer to the documentation or user manual of the unit.
		For details about setting up your modem, contact your ISP
		(Internet service provider) for assistance.
		- If you are using a wired Internet connection, make sure that
		your computer is using an Ethernet cable, instead of a tele-
		phone cable, to connect with the broadband modem which is
		purchased from your ISP.
		For assistance setting up your modem, contact your ISP.
The wireless Internet	•	Check the wireless interference.
connection is unsta-		- Reset your wireless router or access point to factory defaults
ble.
		and reconfigure the settings.
		For details about setting your wireless router or access point,
		refer to the documentation or user manual of the unit.
		- Update the firmware of your wireless router or access point
		to the latest version available on the manufacturer's site.
		- Try moving the wireless router or access point in a central
		position. A couple of feet will sometimes make a big differ-
		ence in signal strength.
		- If you are using an access point, try changing the channel, as
		another access point may be interfering.
		- Contact your ISP to ensure they are not experiencing techni-
		cal problems.

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