Input/Output Protection
Under some conditions, such as a shorted speaker wire, DC voltage on an input connection or thermal overload, the Citation 5.1 will place itself in a “protect” mode to prevent damage to your speakers. When this happens the power indicator will turn red and no signal will be heard. You may hear a relay “click” on as the unit goes into its protection mode.
When this occurs, turn the unit off using the rear panel switch, and correct the problem. Turn the unit back on. If the unit continues to go into a protect mode, contact your dealer or installer for assistance.
Troubleshooting Guide
The Citation 5.1 is designed for trouble free operation. In normal use, most users will not encounter any problems with the unit. However, as with any sophisticated electronic device, there may be occasional problems on initial installation, or during the life of the unit. The items on this list are a brief guide to the minor problems that you may be able to correct yourself. If these solutions do not rectify a problem, or if the problem persists, contact your dealer, installer or an authorized Citation service center for assistance.
Problem | Diagnosis | Troubleshooting Hints | Page |
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Amplifier will not turn on. | Master Power Switch Turned | Turn on Master Power | 8, 19 |
| Off. (No Power Light LED) | Switch. |
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| Make certain power cord | 8 |
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| is firmly inserted into |
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| receptacle. |
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| Remote | Check all connections and | 8, 9 |
| properly configured. | switch settings for remote |
|
| (Power Light LED is amber) | system. |
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| Check External Trigger | 9 |
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| Device. |
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Amplifier turns on, but | Inputs not connected to | Check Input Connections. | |
no audio from one or | proper jack. |
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more channels. |
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| Speakers not connected | Check Speaker Connections. | |
| properly. |
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| Improper settings or output | Check the settings on your | Consult the |
| levels from the processor or | preamp, processor or | manual for |
| controller. | controller. | the source |
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| device. |
Audio plays, then cuts off. | Amplifier Shorted | Check Speaker connections | |
| (LED is red) | for short circuit. |
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