SB 16/230
Troubleshooting
Troubleshooting
If your SB 16/230 system isn’t performing the way you think it should, check to see if the problem is covered in this section before calling your dealer or contacting a harman kardon representative.
Problem | Solution |
|
|
If the soundbar does not turn on: | •• Check that the soundbar power supply’s AC cord is plugged into a working AC |
| outlet and that the power supply is plugged into the soundbar. |
| •• Check that the soundbar’s Power switch is in the On position. |
|
|
If the subwoofer does not turn on: | •• Check that the subwoofer’s power cord is plugged into a working AC outlet. |
| •• Check that the subwoofer’s Power switch is in the On position. |
| •• Check if the subwoofer’s AC fuse has blown. See Subwoofer |
| AC Fuse, on page 5, for instructions on checking and changing the fuse. |
|
|
If there is no sound coming from both the soundbar and the subwoofer: | •• Check that the soundbar is on (the Power Indicator is blue). |
| •• Check that the cable connecting the TV or other source component to the |
| soundbar is properly connected at both ends. |
| •• Check that the soundbar’s Source Selector is set to the correct source (the Source |
| Indicator turns white for Source 1 – analog and turns blue for Source 2 – digital) |
| and that the source is playing an audio signal. |
| •• Check that the system is not muted (when the system is muted, the soundbar’s |
| Power Indicator flashes blue). If the system is muted, momentarily press the |
| Power button to |
| •• Check that the soundbar’s volume is not turned all the way down (the lowest |
| setting of the Volume Down button will mute the system). |
|
|
If there is no sound coming from just the subwoofer: | •• Check that the Subwoofer Volume Control is not turned all the way down (fully |
| counterclockwise). |
| •• Check that the Wireless Code switches on the subwoofer and soundbar are both |
| set to the same setting number. |
| •• Move the subwoofer closer to the soundbar. The maximum wireless operation |
| distance is 50 feet (15.3m). |
|
|
If the soundbar’s sound is distorted: | •• Set the soundbar’s Trim switch to a lower setting. |
| •• Check the source component to see if the distortion is coming from it, and not |
| from the soundbar. |
|
|
If the system’s sound is too quiet, even when the soundbar’s volume | •• Set the soundbar’s Trim switch to a higher setting. |
is turned all the way up: | •• If the TV or source component is connected via a variable output, check its |
| instructions to be sure that the output is not turned down too low. |
|
|
If the bass output is not loud enough: | •• Turn up the subwoofer’s Volume knob. |
| •• Move the subwoofer into a corner of the room. |
| •• Move the subwoofer closer to the seating location. |
|
|
If the soundbar won’t learn your TV remote’s commands: | •• Carefully follow steps 1 – 4 of Programming the Soundbar to Respond to Your TV |
| Remote, on page 11. |
| •• Hold the TV remote 12 inches (300mm) in front of the soundbar during the |
| learning procedure. |
| •• Although the soundbar will learn commands from most TV remotes, there may be |
| some IR codes that it cannot learn. |
|
|
If you press your TV remote’s Power button and the soundbar turns off when the | •• Press the Power button on either the soundbar or the TV (but not both) one time. |
TV turns on (or vice versa): | This will put them back in sync so they will turn on and off together when you |
| press the TV remote’s Power button. |
You can find additional troubleshooting information in the FAQs link on the Support page at www.harmankardon.com.
12