TROUBLESHOOTING GUIDE
TROUBLESHOOTING GUIDE
SYMPTOM | POSSIBLE CAUSE |
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Unit does not turn on | • Main Power Switch | turned off | • Press in Main Power Switch . |
| • No AC power |
| • Check AC power plug and make certain any switched |
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| outlet is turned on. |
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Disc does not play | • Disc loaded improperly |
| • Load disc |
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| place it in its proper position. |
| • Incorrect disc type |
| • Check to see that disc is CD, |
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| • Invalid Region Code |
| • Use Region 1 disc only. |
| • Rating is above parental preset | • Enter password to override or change rating settings (see page 19). | |
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No picture | • Intermittent connections |
| • Check all video connections. |
| • Wrong input |
| • Check input selection of TV or receiver. |
| • Progressive Scan output selected | • Use Progressive Scan mode only with compatible TV. | |
| • Video Off feature active |
| • Press Video Off Button Q to reactivate video circuitry |
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| (see page 29). |
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No sound | • Intermittent connections |
| • Check all audio connections. |
| • Incorrect digital audio selection | • Check digital audio settings. | |
| • DVD disc is in fast or slow mode | • There is no audio playback on DVD discs during fast or slow modes. | |
| • Surround receiver not compatible | • Use analog audio outputs. | |
| with 96kHz PCM audio |
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Picture is distorted or jumps during | • |
| • It is a normal artifact of DVD playback for pictures to jump |
fast forward or reverse play |
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| or show some distortion during rapid play. |
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Some remote buttons do not operate | • Function not permitted at this time | • With most DVDs, some functions are not permitted at certain | |
during DVD play; prohibited symbol |
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| times (e.g., Track Skip) or at all (e.g., direct audio track selection). |
appears (see below) |
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The OSD menu is in a foreign language | • Incorrect OSD language |
| • Change OSD language selection (see pages 19). |
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The | symbol appears | • Requested function not available at |
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| this time |
•Certain functions may be disabled by the DVD itself during passages of a disc.
Picture is displayed in the wrong aspect ratio
•Incorrect match of aspect-ratio settings to disc
• Change aspect-ratio settings (see page 17).
Remote control inoperative | • Weak batteries | • Change both batteries. |
| • Sensor is blocked | • Clear path to sensor or use optional outboard remote sensor. |
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Disc will not copy to VCR | • Macrovision protection | • Many DVDs are encoded with Macrovision to prevent |
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| copying to VCR. |
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