R

Santa Fe Pellet Insert

9Troubleshooting

With proper installation, operation, and maintenance your appliance will provide years of trouble-free service. If you do experience a problem, this troubleshooting guide will assist a qualified service person in the diagnosis of a problem and the corrective action to be taken. This troubleshooting guide can only be used by a qualified service technician.

 

Symptom

Possible Cause

Corrective Action

 

 

Plug in appliance - No

No current to outlet.

Check circuit breaker at service panel.

 

 

response.

7 amp fuse defective.

Replace fuse.

 

 

 

 

 

 

#3 snap disc tripped or defective.

Reset or replace snap disc.

 

 

 

Control box defective.

Replace control box.

 

 

Call light on. No fire.

Out of fuel.

Check hopper. Fill with fuel.

 

 

No fuel in firepot.

#2 snap disc may be defective.

Replace snap disc.

 

 

 

 

 

 

Vacuum switch not closing, no vacuum.

Check exhaust blower is plugged in and

 

 

 

 

operating.

 

 

 

 

Check vacuum switch is plugged in.

 

 

 

 

Check vacuum hose is in good condition,

 

 

 

 

clear and connected at both ends.

 

 

 

 

Check thermocouple is in good condition

 

 

 

 

and plugged in properly.

 

 

 

 

Make sure venting system is clean.

 

 

 

 

Make sure front door is closed.

 

 

 

Control box defective.

Replace control box.

 

 

Call light on. No fire.

Firepot clean-out plate not closed.

Check that firepot clean-out plate is fully

 

 

Partially burned fuel in

 

closed.

 

 

firepot.

Firepot is dirty (missed ignition).

Clean firepot. Make sure there is no clinker

 

 

 

 

 

 

 

in the firepot.

 

 

 

 

Clinkers may have to be broken up with

 

 

 

 

firepot clean-out tool or other means.

 

 

Call light on. No fire.

Firepot clean-out plate not closed.

Check that firepot clean-out plate is fully

 

 

Unburned pellets in

 

closed.

 

 

firepot.

Firepot is dirty.

Clean firepot. Make sure there is not a clin-

 

 

 

 

 

 

 

 

ker in the firepot. Clinkers may have to be

 

 

 

 

pushed out of firepot with firepot clean-out

 

 

 

 

tool or other means.

 

 

 

Ignition hole blocked.

Scrape with solid piece of wire.

 

 

 

Igniter not working.

Remove ash drawer to see if igniter is

 

 

 

glowing red on start-up.

 

 

 

 

 

 

 

 

Check igniter wires for good connection.

 

 

 

 

Replace igniter using 1/4 inch (6mm) male

 

 

 

 

/female spade connectors.

 

 

 

Control box defective.

Replace control box.

 

 

Slow or smoky start-up.

Firepot clean-out plate not closed.

Check that firepot clean-out is fully closed.

 

 

 

Firepot is dirty.

Clean firepot. Make sure there is not a

 

 

 

 

clinker in the firepot. Clinkers may have to

 

 

 

 

pushed out of firepot with firepot clean-out-

 

 

 

 

tool or other means.

 

 

 

Excessive amount of fuel at start-up.

Reduce feed rate using feed rate adjust-

 

 

 

 

ment control rod located inside hopper.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

September 1, 2008

7019-205C

Page 27

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Hearth and Home Technologies SANTAFEI-B owner manual 9Troubleshooting, Symptom, Possible Cause Corrective Action
Page 26 Page 28

SANTAFEI-B specifications

Hearth and Home Technologies SANTAFEI-B is a standout fireplace option renowned for its intelligent design, efficiency, and ease of use. This innovative fireplace blends modern technology with classic aesthetic appeal, making it a popular choice for homeowners seeking ambiance and functionality.

One of the standout features of the SANTAFEI-B is its high-efficiency design. With an efficiency rating that significantly exceeds traditional fireplaces, this model maximizes heat output while minimizing fuel consumption. This efficiency not only translates into lower heating bills but also means that the energy used is effectively converted into warmth for your living space.

The SANTAFEI-B incorporates advanced technology such as the IntelliFire™ ignition system, which offers easy start-up and reliable operation. This technology simplifies the process of lighting the fire and maintaining it, allowing users to enjoy a warm and inviting atmosphere with minimal effort. Additionally, the system is equipped with remote control options for enhanced convenience, enabling users to adjust the flames and heat from the comfort of their seat.

Design-wise, the SANTAFEI-B is available in various styles and finishes, ensuring it can seamlessly fit into any home decor. The customizable options allow homeowners to express their personal style, whether they prefer a sleek modern look or a more traditional aesthetic. The large viewing area provides a stunning display of the flames, creating an inviting focal point in any room.

Moreover, the fireplace is fitted with a variety of safety features that make it a reliable choice for families. These features include safety screens and automatic shut-off mechanisms that ensure peace of mind when using this appliance.

In terms of maintenance, the SANTAFEI-B is designed for easy cleaning and upkeep. Durable materials are used in its construction, which not only enhances its longevity but also makes it simple to maintain its appearance.

In summary, Hearth and Home Technologies SANTAFEI-B is a sophisticated fireplace that combines efficiency, modern technology, and stylish design. With features designed for safety and convenience, it stands out as an excellent choice for anyone looking to enhance their home with a beautiful and functional heating solution. The SANTAFEI-B truly represents the best of both worlds, marrying warmth and comfort with contemporary living.
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