13 Troubleshooting

With proper installation, operation, and maintenance your gas appliance will provide years of trouble-free service. If you do experience a problem, this troubleshooting guide will assist a qualified technician in the diagnosis of a problem and the corrective action to be taken. This troubleshooting guide can only be used by a qualified technician. Contact your dealer to arrange a service call by a qualified technician.

A. IntelliFire Plus™ Ignition System

Symptom

Possible Cause

Corrective Action

 

 

 

1. Pilot won’t light.

A. Incorrect wiring.

Verify “S” wire (white) for sensor and “I” wire (orange) for ignitor are

The ignitor/module

 

connected to correct terminals on module and pilot assembly.

makes noise, but no

 

 

B. Loose connections or electrical

Verify no loose connections or electrical shorts in wiring from mod-

spark.

 

shorts in the wiring.

ule to pilot assembly. Verify connections underneath pilot assembly

 

 

are tight; also verify igniter and flame sense wires are not grounding

 

 

out to metal chassis, pilot burner, pilot enclosure, mesh screen if

 

 

present, or any other metal object.

 

 

 

 

C. Ignitor gap is too large.

Verify gap of igniter to right side of pilot hood. The gap should be

 

 

approximately .17 in. or 1/8 in. (3 mm).

 

 

 

2. Pilot won’t light,

A. No power, transformer installed

Verify that transformer is installed and plugged into module. Check

there is no noise or

incorrectly, or depleted batteries.

voltage of transformer at connection to module. Acceptable read-

spark.

 

ings of a good transformer are between 6.4 and 6.6 volts AC. Bat-

 

 

tery power supply voltage must be at least 4 volts. If below 4 volts,

 

 

replace batteries.

 

 

 

 

B. A shorted or loose connection in

Remove and reinstall the wiring harness that plugs into module.

 

wiring configuration or wiring har-

Verify there is a tight fit. Verify pilot assembly wiring to module. Re-

 

ness.

move and verify continuity of each wire in wiring harness. Replace

 

 

any damaged components.

 

 

 

 

C. Improper wall switch wiring.

Verify that 120/VAC power is “ON” to junction box.

 

 

 

 

D. Module not grounded.

Verify black ground wire from module wire harness is grounded to

 

 

metal chassis of appliance.

 

 

 

3. Pilot sparks, but

A. Gas supply.

Verify that incoming gas line ball valve is “open”. Verify that inlet

Pilot will not light.

 

pressure reading is within acceptable limits.

 

 

 

 

B. Ignitor gap is too large.

Verify gap of igniter to right side of pilot hood. The gap should be

 

 

approximately .17 in. or 1/8 in. (3 mm).

 

 

 

 

C. Module is not grounded.

Verify module is securely grounded to metal chassis of appliance.

 

 

 

 

D. Pilot valve solenoid

Verify that 1.5 to 1.8 VDC is supplied to pilot solenoid from module.

 

 

If below 1.5 volts, replace module. If 1.5 volts or greater, replace

 

 

valve.

 

 

 

Heat & Glo • Cosmo-I30, Cosmo-I35 • 2239-900 Rev. H • 1/11

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Heat & Glo LifeStyle COSMO-I30 Troubleshooting, IntelliFire Plus Ignition System, Symptom Possible Cause Corrective Action
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COSMO-I35, COSMO-I30 specifications

The Heat & Glo LifeStyle COSMO-I30 and COSMO-I35 fireplaces are revolutionary additions to modern living spaces, merging outstanding design with advanced technology. Both models are designed to enhance your home's aesthetics while providing efficient heating solutions.

The COSMO-I30 is a 30-inch linear fireplace, while the COSMO-I35 is the larger 35-inch version, allowing homeowners to choose the perfect size to complement their space. These zero-clearance fireplaces can be easily installed in various locations, including existing masonry or prefabricated fireplaces, or even as stand-alone features. This versatility makes them suitable for both remodeling projects and new constructions.

One of the standout features of both models is the innovative design that emphasizes a contemporary look. The clean, linear flame provides a warm ambiance without the clutter of traditional fireplaces. You can enjoy the dancing flames through a sleek front glass panel that maintains a clear view of the fire while enhancing safety.

The COSMO series incorporates advanced technology to ensure optimal performance and energy efficiency. Both models utilize proprietary technology that allows for reliable operation and minimal emissions. The Intellifire ignition system further enhances convenience, providing instant lighting with the push of a button. Homeowners can easily control the flames and heat output, adjusting the ambiance to suit their preferences.

Customizability is another appealing aspect of the COSMO series. The fireplaces come with a range of decorative options, including different styles of media such as glass, stones, or logs, allowing you to tailor the appearance to match your interior design. The ambient lighting feature adds another layer of sophistication, providing a soft glow that can be enjoyed even when the fire isn’t lit.

Both the COSMO-I30 and COSMO-I35 are energy-efficient, boasting high-efficiency ratings that help reduce heating costs without sacrificing comfort. They are designed to function efficiently, effectively distributing heat throughout the room.

With their striking design, innovative technology, and customizable options, the Heat & Glo LifeStyle COSMO-I30 and COSMO-I35 fireplaces create the perfect focal point in any living space, combining functionality with elegance for an unparalleled home experience.
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